Director Care Transition-Fort Worth

Texas Health Resources; Fort Worth (TX); On-site; USD 150,000 - 180,000; Full time

Job summary

Texas Health Resources is seeking a Director of Care Transition at Fort Worth to lead the care transition function, ensure efficient operations and outcome improvements. This role oversees Care Transition Managers (RN & SW) and partners with hospital and outpatient teams.

The position requires a Bachelor's in Nursing or a Master's in Social Work with 5 years in hospital case management and leadership experience. Full-time hours are 8-5, Monday to Friday, in Fort Worth, TX.

Qualifications

• Bachelor's Degree Nursing or MSW required.
• 5 years of hospital case management and leadership experience.
• RN, LMSW, LCSW or related licensure required on hire.
• CPR required on hire; CCM/ACM or similar preferred.

Responsibilities

• Directs daily operation of care transition to improve outcomes.
• Leads Care Transition Managers (RN & SW) and collaborates with clinical partners.
• Develops policies and staffing designs to meet system goals.
• Manages budget and uses data to drive performance improvements.
• Drives customer satisfaction and interdepartmental collaboration.

Skills

Leadership

Care leadership

Data analysis

Budgeting

Communication

Education

Bachelor's in Nursing

MSW (Master of Social Work)

MSW preferred

Tools

EHR systems

Microsoft Office

Project management

Six Sigma

Job description

26010812

Director Care Transition-Texas Health Fort Worth

• Work location: Texas Health Fort Worth, Fort Worth, TX
• Core work hours: Full Time, Monday – Friday, 08:00 AM – 5:00 PM

Key Responsibilities

Strategy / Operations - Responsible for the effective daily operation of the care transition function. Responsible for providing and/or implementing strategies to improve operations and outcomes.

• Determines proactive strategies and methods necessary for a high performance culture related to care transition management. Supports change management and movement toward interaction with outpatient care management.
• Directs the activities of the Care Transition Managers (RN & SW).
• Serves as a content expert on the following: Compliance with program expectations Mitigation activities with all clinical partners / payors as needed. Compliance requirements: Code 44 intervention, HINN letters, Second IMM, Observation letter, etc. Potential denials, avoidable days, alternate level of care days, etc. Medical necessity criteria, patient status, and discharge criteria. All clinical and transition documentation Clinical Review staff requirements and communications Psychosocial issues related to hospitalization and transition planning Child and Adult Protective Care Services cases (neglect, abuse, etc.); as appropriate. Adoptions Complex psychiatric referrals Applications for community resource needs. Guardianship processes Mental Health Treatment Declaration - Order of Protective Custody Mental health court filings Indigent programs as appropriate
• Deve...lops and oversees the implementation of policies, procedures, and standards that provide structure for care transition management.
• Participates in the development of new staffing and care designs that support system goals while achieving best in class performance.
• Supports standards are consistent with hospital, community and nationally recognized evidence based practice.
• Participates in the data collection and analysis of clinical and financial data (e.g., LOS data, avoidable days, adverse determinations, and denials/appeals) and makes recommendations to improve performance.
• Achieves and maintains high levels of internal and external customer satisfaction; specifically collaborates with nurses and physicians providing direct patient care and members of other disciplines and departments at all levels in the development, implementation and evaluation of programs and services.
• Develops and manages the operating budget as required by THR.

Leadership

• Directs the activities of the organization related to Care Transition Management.
• Develops an annual plan including operating metrics for dashboard.
• Provides input into the strategic planning process for THR and medical staff.
• Participates in appropriate THR and community forums.
• Achieves positive results for the organization related to investigations of complaints requiring the Director's direct involvement.
• Facilitates as lead staff at various organizational level meetings; often represents the organization with respect to third party payors and intermediaries.
• Available for one-on-one meetings with a wide range of stakeholders for education/development and problem-solving.
• Provides major educational offerings on new tools, techniques and approaches to a wide variety of audiences as appropriate.
• Support and promote community health activities among staff and colleagues including through community initiatives.
• Maintains excellent professional relationship with system and entity leadership teams.
• Communicates and collaborates with the system (THR) in the areas of data and information management, performance improvement, care coordination, care transition management, medication management, and social services including THR committee participation, as well as direct interactions with leadership and staff at the appropriate THR departments with appropriate communication.

Human Resources

• Oversees the effectiveness of the department recruitment and retention program, taking action as necessary to provide an adequate level of qualified staff.
• Promotes professional growth, development and accountability in staff, students and colleagues.
• Tracks and evaluates staff performance and individual accountability for achieving expectations.
• Coaches and mentors staff to improve their performance and continue to develop their professional skills.
• Identifies leadership talent and actively develop leadership skills in staff.
• Achieves and maintains high levels of employee satisfaction.
• Establishes and maintains professional relationship with medical staff on related issues.
• Orients medical staff on care transition management principles.
• Escalates issues to Physician Advisor as appropriate.

Fiscal Responsibility

• Reviews budgets and justifications
• Develop action plans that addresses variances (positive and negative) as needed.
• Utilizes management reports to evaluate budget and staffing variations.
• Resolve daily staffing issues as needed.

Customer Satisfaction

• Reviews customer satisfaction evaluations on a regular basis to determine gaps between actual and expected performance.
• Takes appropriate action in conjunction to remedy actual vs. expected performance gaps in a timely manner.
• Discusses patient, staff, physician, and other department complaints.

Education

Bachelor's Degree Nursing, or, Master's Degree Social Work required

Master's Degree preferred

Experience

5 years directly related experience in hospital case management, demonstrating progressive developmental and management growth inclusive of supervisory and leadership experience required

Licenses and Certifications

RN - Registered Nurse, or, LMSW - Licensed Master Social Worker, or, LCSW - Licensed Clinical Social Worker required upon hire

CPR - Cardiopulmonary Resuscitation required upon hire

ACM - Accredited Case Manager, or, CCM - Certified Case Manager, or, CPUM - Certified Professional Utilization Manager, or, other ANCC preferred upon hire

Skills

Knowledge of industry standards related to Joint Commission, CMS, OSHA, regulatory standards for areas of responsibility.

Knowledge of continuous improvement tools and techniques such as Six Sigma, Lean, and Clinical Microsystems.

Knowledge of managed care contracting and standards, medical necessity, and precertification experience with transition issues.

Knowledge of home health, skilled nursing rehabilitation setting as related to coordination of care across the continuum.

Preferred experience with electronic health record and automated case management systems.

Must be able to analyze and manage information.

Excellent verbal/presentation and written skills with the ability to communicate effectively with a wide variety of professional and nonprofessional stakeholders.

Able to supervise a diverse and independent staff.

Individual must be self-directed and goal/outcomes/measurement driven.

Must be adept at Microsoft Office suite, statistical analyses and displays of information.

Why Texas Health?

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.