Director, Cardiometabolic Program Management

Novo Nordisk; Plainsboro Township (NJ); On-site; USD 187,000 - 300,000; Full time

Benefits offered by this job

Bonus eligibility

Long-term incentive compensation

Company vehicle

Medical, dental and vision coverage

Job summary

Novo Nordisk in Plainsboro, New Jersey, is seeking a Director-Cardiometabolic to lead the Patient Support Solutions program and collaborate across MAPA, Marketing, Market Access, and external partners to maximize patient access and program impact.

The ideal candidate brings 12+ years in healthcare marketing/operations, strong cross-functional leadership, vendor management, budgeting acumen, and deep knowledge of patient support hubs and the pharma landscape.

Qualifications

• Bachelor’s degree or equivalent; MBA preferred.
• 12+ years in marketing/sales/operations in healthcare.
• 5+ years with patient support hubs, specialty pharmacies or healthcare institutions.
• Customer facing experience in cardiometabolic/diabetes/obesity.
• Agency/vendor management experience.
• Ability to lead cross-functional teams.
• Strong forecasting, planning and business analysis.
• Solid understanding of pharma regulatory, legal and clinical processes.
• Proficient with MS Office.

Responsibilities

• Lead Cardiometabolic strategy and cross-functional programs for patient support.
• Collaborate with MAPA, Marketing, Sales and Market Access to deliver high-impact program strategies.
• Oversee patient support hubs and SOPs; ensure compliance and budget discipline.
• Manage vendor contracts and performance with procurement and finance.
• Attend key customer meetings and drive program improvements.
• Ensure timely execution and cross-functional alignment.

Skills

Leadership

Cross-functional collaboration

Vendor management

Strategic planning

Communication

Problem-solving

Forecasting

Execution

Customer facing experience

Pharma market knowledge

Education

Bachelor’s degree or equivalent

MBA preferred

Tools

MS Office

Job description

About The Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

About The Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

The Director-Cardiometabolic is Responsible for leading the Program Management team and supports strategies that maximize access to therapies. Responsible for driving best in class solutions while driving budget and program efficiencies. This individual will maintain a high level of collaboration and integration with all field teams, Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research. The position has high exposure to senior management and requires a highly motivated individual who can work cross-functionally & independently to accomplish objectives.

Relationships

Reports to the Senior Director, Patient Support Solutions. Key internal relationships include brand marketing, market access, commercial insights and analytics, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

• Cardiometabolic Strategy
• Collaborate and innovate with key cross functional stakeholders including MAPA and Marketing on operationalizing innovative strategies and evolving the overarching PSS strategy for Wegovy
• Lead cross-functional team to deliver on multiple priorities
• Works closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patients
• Responsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns
• Support all current and future launch products. This includes developing the post-script optimal Patient journey and leadership of Patient Support HUB suppliers
• Assess competitor services and market dynamics to anticipate future trends, related to both market offerings and consumer/user behavior needs and expectations, to develop and deliver appropriate solutions
• Leads the strategy, development and ongoing optimization of Patient and HCP Patient Support Program communications, education and database related to PAP
• Function as subject matter expert on patient support solutions and collaborate cross functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brands
• Oversee existing patient support programs, manage team responsible for day-to-day operations with a focus on operational excellence in support of the patient journey
• Oversee development of SOPs and business rules related to all US patient support. Ensure adherence to all compliance and regulatory requirements
• Fiscal Management
• Accountable for the establishment, ongoing management and oversight of program budget across multiple programs. Demonstrate fiscal discipline and accountability to effectively and efficiently manage team performance through appropriate metrics
• Oversee the management of overall NNI relationship and performance with vendors:
• Review and approval of various contracts; maintain contract compliance requirements
• Monitors vendor performance via regular status meetings, monthly reporting and calibration calls
• Negotiate and execute contracts / SOWs in partnership with procurement, finance and other stakeholders
• Customer Support
• Attends key customer meetings to proactively remain up to date on changes and related needs for patient support
• Develops recommendations and lead team to implement program changes to ensure ongoing compliance, industry competitiveness and operational excellence
• Collaborates with internal and external stakeholders in development of Patient Solutions technology

Physical Requirements

10-20% overnight travel required.

Development of People

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

Qualifications

• Bachelor’s degree or equivalent required, MBA-preferred
• 12+ years of progressive business experience/marketing and/or sales/operations experience required
• 5+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions required
• Customer facing experience required, Cardiometabolic/ Diabetes/ Obesity experience desired
• Agency/Vendor management experience required
• Ability to lead and collaborate on cross-functional teams required
• Anticipates problems and roadblocks to avoid crisis management
• Must have proven track record of developing accurate short- and long-term business plans, results and follow-up
• Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
• Develops accurate short- and long-term plans, forecasting, and business analysis
• Ensures timely execution and follow-up. Meets deadlines
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

Compensation and Benefits

The base compensation range for this position is $187,000 to $300,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

Company Culture & Values

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Equal Opportunity

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.