Director, Card Risk Assessments

Capital One; Richmond (VA); On-site; USD 187,000 - 235,000; Full time

Job summary

Capital One seeks a Director of Card Risk Assessments to spearhead a high-impact assessment team for the Card business, driving PLA, RCSA, and risk identification processes while adopting AI/data-driven practices across enterprise risk programs.

The role emphasizes strategic thinking, stakeholder collaboration, and leadership to transform risk programs into continuous, insight-driven operations with senior leadership visibility.

Qualifications

• Bachelor’s Degree or Military experience.
• 7+ years of experience in Risk Management or Financial Services.
• 5+ years leading and developing teams in a direct people management capacity.
• 5+ years managing programs, process improvement, or strategic transformation initiatives.
• 5+ years interacting with, consulting, and influencing business partners and executive stakeholders.

Responsibilities

• Lead and develop a high-performing team responsible for PLA, RCSA, and Risk Identification & Inventory processes.
• Connect assessment insights across broader risk programs to enable cross-functional alignment.
• Drive end-to-end strategy and transformation of assessment programs, partnering to pioneer AI/ML capabilities.
• Champion continuous innovation by challenging legacy methodologies and removing bottlenecks.
• Serve as trusted advisor across lines of business and risk communities to ensure consistent risk practices.
• Analyze complex risk data to identify emerging risks and improvement opportunities.
• Collaborate with Operational Risk Management, Compliance, Legal, Technology, and Internal Audit.
• Prepare strategic presentations and reporting materials for senior management and governance forums.

Skills

People leadership

Stakeholder management

Analytical thinking

Process improvement

Risk management

Education

Bachelor’s Degree or Military experience

Job description

As the Director of Card Risk Assessments, you will spearhead a high-impact assessment team for our Card business, architecting and driving assessments of our products, processes, and business units while serving as a primary catalyst for the Enterprise Risk Identification process. In this role, you will help lead the evolution of our risk assessment program by leveraging Artificial Intelligence (AI) and data-driven technologies to transition from traditional, point-in-time reviews to an always-on, insight-driven practice that seamlessly connects with other enterprise risk programs.

The ideal candidate is a strategic thinker who knows how to execute and get things done, is willing to challenge the status quo when processes no longer make sense, and solves complex problems creatively and collaboratively. A successful candidate will bring strong analytical and process improvement skills, a track record of driving change, and a strong passion for people leadership and talent development. You will have high visibility across lines of business and work with senior leadership and key stakeholders across the first and second lines of defense to build and implement innovative risk solutions.

Key Responsibilities

• Lead and develop a high-performing team responsible for Process Level Assessments (PLA), Risk & Control Self Assessments (RCSA), and the Risk Identification & Inventory process. Foster an inclusive, collaborative team culture focused on associate growth, mentorship, and career advancement.
• Connect assessment insights across broader risk programs, facilitating cross-functional alignment and a holistic, integrated understanding of enterprise risk exposure.
• Drive the end-to-end strategy and transformation of assessment programs as a business owner, partnering cross-functionally to pioneer AI/ML capabilities that turn risk data into continuous, actionable insights.
• Champion continuous innovation by questioning legacy methodologies, breaking down operational bottlenecks, and taking bold ownership to architect practical, high-impact, data-driven solutions.
• Serve as a trusted advisor and interdepartmental liaison across lines of business and risk communities, providing consult, thought leadership, and knowledge sharing to ensure consistent implementation of risk management practices.
• Analyze complex risk data and information to proactively identify emerging risks, trends, and process improvement opportunities.
• Collaborate effectively across multiple stakeholder groups and second-line partner organizations, such as Operational Risk Management, Compliance, Legal, Technology, and Internal Audit.
• Support interactions with Internal Audit and regulatory bodies regarding risk assessment coverage, methodologies, and outcomes. Prepare strategic presentations and reporting materials for senior management and risk governance forums.

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 7 years of experience in Risk Management or Financial Services
• At least 5 years of experience leading and developing teams in a direct people management capacity
• At least 5 years of experience managing programs, process improvement, or strategic transformation initiatives
• At least 5 years of experience interacting with, consulting, and influencing business partners and executive stakeholders

Preferred Qualifications

• Master’s Degree
• 7+ years of Financial Services risk management experience, specifically within process level assessments, RCSA, or risk identification frameworks
• Hands-on experience applying Artificial Intelligence, Machine Learning, or advanced data analytics to risk management strategies and processes
• Proven track record of challenging traditional processes, designing continuous risk practices, and implementing innovative solutions
• 7+ years of people management experience with a deep passion for talent development and coaching
• Exceptional communication, strategic presentation, and cross-functional collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $206,000 - $235,100 for Director, Risk Management

Richmond, VA: $187,300 - $213,700 for Director, Risk Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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