Director, Business Platforms – Product Management

Ultipro; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Baylor Genetics is seeking a Director of Business Platforms — Product Management to lead digital platforms across Client Services, Revenue Cycle Management, and Sample Management. You will shape strategy, drive execution, and ensure compliant, scalable solutions in a regulated healthcare context.

Ideal candidates bring a decade of product leadership in healthcare ops, strong CRM/RCM integration experience, and a track record of cross-functional collaboration.

Qualifications

• Bachelor’s degree in science, engineering, or related field required.
• Minimum 10 years of digital product management experience in healthcare.
• Experience managing enterprise business platforms and operational workflows.
• Proven expertise with CRM, revenue cycle management, and system integrations.
• Strong understanding of Agile product management methodologies.
• Excellent communication, leadership, and stakeholder management.
• Able to collaborate across technical and non-technical teams.

Responsibilities

• Lead product strategy, roadmap development, and execution for business platforms.
• Collaborate with stakeholders to identify needs and translate into digital solutions.
• Oversee product lifecycle from ideation to optimization and support.
• Drive platform modernization and integration across CRM, RCM, and lab systems.
• Partner with operations, client services, billing, IT, and vendors to improve workflows.
• Define requirements, business cases, KPIs, and success metrics.
• Lead Agile practices including backlog prioritization and sprint planning.

Skills

Digital product management

Healthcare industry experience

CRM integrations

Revenue cycle management integrations

Agile methodologies

Stakeholder management

Cross-functional collaboration

Communication skills

Leadership

Education

Bachelor’s degree in science, Engineering, Computer Science, or related field

Master’s degree in science field or MBA preferred

Tools

Salesforce

Quadax/CareViso/Xifin or Equivalent RCM platforms

Laboratory information systems

Job description

Director, Business Platforms – Product Management

Job Category : Product Management

Requisition Number : DIREC002416

• Posted : July 21, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Remote United States

Description

JOB SUMMARY

The Director, Business Platforms - Product Management will partner closely with the AVP of Business Platforms to design, implement, and optimize digital products that support genomic laboratory operations. This leader will drive product strategy and execution across key operational domains including Client Services, Revenue Cycle Management, and Sample Management.

The role requires strong expertise in healthcare/laboratory operational platforms, enterprise integrations, and digital product leadership. The ideal candidate combines deep product management experience with an understanding of scientific and laboratory workflows.

KEY RESPONSIBILITIES

• Lead product strategy, roadmap development, and execution for business platforms supporting genomic laboratory operations.
• Collaborate with the AVP of Business Platforms and cross-functional stakeholders to identify operational needs and translate them into scalable digital solutions.
• Oversee product lifecycle management from ideation through implementation, optimization, and ongoing support.
• Drive platform modernization and integration initiatives across:
  • CRM and client engagement systems
  • Revenue cycle management platforms
  • Laboratory accessioning and sample management systems
  • Reporting platforms
• Partner with laboratory operations, client services, billing, reimbursement, IT, engineering, and external vendors to improve workflow efficiency and user experience.
• Manage integrations involving:
  • Salesforce
  • Quadax/CareViso/Xifin or Equivalent RCM platforms
  • Sample Management and laboratory operational systems
• Define product requirements, business cases, KPIs, and success metrics.
• Lead Agile product management practices including backlog prioritization, sprint planning, and stakeholder communication.
• Ensure platforms meet compliance, security, and operational reliability requirements in a regulated healthcare environment.
• Mentor and guide product managers, business analysts, and cross-functional teams.
• Perform other duties as assigned to support team and organizational objectives.
• Comply with all company policies, procedures, and applicable regulatory requirements.

QUALIFICATIONS

Required

• Bachelor’s degree in science, Engineering, Computer Science, or related field.
• Minimum 10 years of digital product management experience.
• Strong experience supporting healthcare, diagnostics, laboratory, or genomic operations.
• Experience managing enterprise business platforms and operational workflows.
• Proven expertise with CRM, revenue cycle management, and operational systems integrations.
• Strong understanding of Agile product management methodologies.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work effectively across technical and non-technical teams.
• Equivalent combination of education and experience may be considered.

Preferred:

• Master’s degree in science field or MBA preferred.
• Experience in genomics, molecular diagnostics, or clinical laboratory environments.
• Familiarity with laboratory accessioning workflows and sample lifecycle management.
• Experience with reimbursement and prior authorization workflows.
• Knowledge of healthcare interoperability and integration technologies.

COMPETENCIES

• Strategic thinking
• Product vision and execution
• Operational excellence
• Cross-functional collaboration
• Customer and patient-centric mindset
• Change leadership and innovation

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Location: Remote
• Frequently required to remain in a stationary position (sitting) for extended periods of time.
• Frequently required to use a computer, monitor, and standard office equipment.
• Frequently required to utilize hand and finger dexterity for typing.
• Frequently required to talk or hear.

EEO STATEMENT

Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law. If you need an accommodation during the application process, please contact our Human Resources team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.