Director Brokerage Operations Manager

Teachers Insurance and Annuity Association of America; Frisco (TX); Hybrid; USD 77,000 - 122,000; Full time

Job summary

Teachers Insurance and Annuity Association of America is seeking a Brokerage Operations Manager to supervise the clearance, settlement, and reconciliation of trades across the organization, ensuring timely settlement and accurate books and records.

The role leads a multi-site team, coordinates with traders, finance, compliance, brokers and custodians, and drives risk management and process improvements to meet regulatory requirements and business objectives.

Qualifications

• 5 years of broker dealer experience
• 7+ years of broker dealer operations experience
• Prior experience working at a trading desk
• Prior people management experience
• Leadership experience in a highly regulated environment
• Proactive and able to prioritize competing tasks

Responsibilities

• Understand and mitigate risk associated with late settlement of cash and securities transactions including market penalties, buy-ins, and claims
• Perform due diligence to resolve issues timely to avoid financial or reputational impact
• Evaluate and improve operational processes to reduce risk and increase efficiency
• Signs off on clearance and settlement reports and documentation certifying that information is complete and accurate
• Ensures that trade corrections have been properly processed in a timely manner
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional performance, engagement, motivation and development of team
• Oversees and may administer complex trade executions and direct trades to outside custodians
• Approves the delegation of large trades to outside brokers and follows up as necessary
• Reviews suspicious/erroneous orders that have been escalated by team members and takes the appropriate action to resolve the issue
• Reviews and reconciles reports to ensure trades have been executed and booked correctly

Skills

Adaptability

Collaboration

Communication

Conflict Management

Continuous Improvement

Critical Thinking

Detail-Oriented

Financial Risk Management

Prioritizes Effectively

Transaction Processing

Education

University degree preferred

Tools

Pershing system

Job description

Hybrid Flex

Charlotte, NC, USA

3965 Dallas Parkway Frisco, TX 75034

Full time

R260600621

The Brokerage Operations Manager supervises the clearance, settlement, and reconciliation of the organization's trades and positions on behalf of trade desks across the organization. This job manages a team that works closely with traders, finance, compliance, brokers and custodians and customers to ensure timely settlement of trades, accuracy of books and records and avoidance of unanticipated risk to both the organization and its customers. This job also ensures that all trade reporting requirements are followed and properly documented.

Key Responsibilities and Duties

• Understands and mitigates risk associated with late settlement of cash and securities transactions including market penalties, buy-ins, and claims.
• Performs adequate due diligence to completely resolve all issues, in a timely manner, in order to avoid any financial or reputational impact.
• Evaluates and improves existing operational processes and maintain up-to-date procedures to reduce risk, increase efficiency, and support regulatory requirements and business initiatives.
• Signs off on all required clearance and settlement reports and documentation certifying that information is complete and accurate.
• Ensures that trade corrections have been properly processed in a timely manner.
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional performance, engagement, motivation and development of team.
• Oversees and may administer complex trade executions and direct trades to outside custodians.
• Approves the delegation of large trades to outside brokers and follows up as necessary.
• Reviews suspicious/erroneous orders that have been escalated by team members and takes the appropriate action to resolve the issue.
• Reviews and reconciles reports to ensure trades have been executed and booked correctly.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

FINRA Registrations

• SRC Indicator: Series 7; Series 63; Series 24

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8PL

The Brokerage Operations Manager job is responsible for leading a multi-site team that provides operational support to TIAA Brokerage clients.

• Lead team responsible for processing transactions for Brokerage clients.
• Responsible for all aspects of performance management, coaching and mentoring.
• Manage day-to-day activities to ensure client requests are completed correctly and in a timely manner.
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional performance, engagement, motivation and development of team.
• Stay current on updates to the Pershing system and changes that impact the team.
• Drive continuous improvement efforts to improve quality, efficiency, and the client experience.
• Serve as subject matter expert on Brokerage Operations processes and participate in projects as needed.
• Build sound relationships across the enterprise to enable business partner support and close alignment with business objectives and firm risk appetite.

Required Qualifications

• 5 years of broker dealer experience

Preferred Qualifications

• 7+ years of broker dealer operations experience
• Prior experience working at a trading desk
• Prior people management experience
• Leadership experience in a highly regulated environment
• Proactive and able to prioritize competing tasks

Related Skills

Adaptability, Collaboration, Communication, Conflict Management, Continuous Improvement Mindset, Critical Thinking, Detail-Oriented, Financial Risk Management, Prioritizes Effectively, Transaction Processing

Anticipated Posting End Date:

Base Pay Range: $76,700/yr - $122,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf).

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page (https://careers.tiaa.org/), and you can read more about your rights and view government notices here (https://www.dol.gov/general/topics/posters).

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

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TIAA started out over 100 years ago to help ensure teachers can retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy).
• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy).
• For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice).
• For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy).

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf).

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf).