Director Behavioral Health Services

Memorial Hermann Health System; Houston (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Memorial Hermann Health System is seeking a Behavioral Health Services Director to lead multiple programs across inpatient and outpatient settings, uniting clinical and administrative managers under a shared strategy. The role emphasizes program development, data-driven outcomes, and successful coordination with system leadership to improve safety, quality and patient experience.

You will guide Master’s level clinicians, psychiatrists and managers, drive budget planning, and oversee performance

Qualifications

• Master’s degree in Social Work, Psychology, Counseling, Nursing or related field required or in lieu of a Masters Degree, an additional year of clinical experience required.
• Licenses/Certifications: LCSW-S, LPC-S, RN, NP.
• Five (5) years’ experience in a healthcare setting.
• Five (5) years’ experience in Healthcare Management Leadership.
• Strong communication with diverse audiences; conflict resolution and collaboration.
• Experience with budgeting, financial reporting and resource allocation.
• Commitment to diversity, equity and inclusion in the workplace.

Responsibilities

• Plan and coordinate Behavioral Health Care solutions across the system with system leadership and executives.
• Develop and oversee enterprise-wide education strategies for clinical and non-clinical staff.
• Lead and mentor multidisciplinary teams to achieve targeted clinical outcomes and quality improvements.
• Ensure performance improvement initiatives and data-driven decision making across programs.
• Maintain safe, compliant operations within budgetary specifications and standards.

Skills

Leadership

Healthcare management

Communication

Budget management

Team building

Project management

Data-driven decisions

Education

Master’s degree in Social Work or related field

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Behavioral Health Services (BHS) Director is responsible for providing leadership, support, and direction to Clinical/Administrative Managers for multiple Behavioral Health Programs that cover hospital inpatient and outpatient services and serve adult and pediatric populations. The Director is accountable to System AVP of Behavioral Health Services and System/Campus Leadership to ensure BHS programs meet the needs of the Health System and community consumers across the region. BHS Director is responsible for developing programs, solutions, systems, and processes that integrate a standard system approach in behavioral health care delivery across the organization, with the goal of facilitating behavioral health comprehensive screening/evaluations, effective treatment, and the BHS discharge process that includes safety planning at the hospital and outpatient levels of care. The Director ensures that Admin Staff and/or Leadership is accountable for all data related to each patient encounter in respective programs. BHS Director supports the multi-disciplinary team of Master’s prepared Clinicians, Psychiatrists, Managers, and Admin staff. The Director collaborates and directs leadership communication with members of Campus Medical Teams, Campus Executive Teams, Risk Management, Quality, Family Members, and Case Management and System Leaders. The Director is responsible for overseeing the development of systems and processes for process improvement in managing the flow of psychiatric information and activities among hospitals, community providers for inpatient and outpatient service delivery.

Location: Memorial Hermann Memorial City

Shift: Mon - Fri, 8a -5p

• 5+ years management experience required
• LCSW-S Highly preferred

Job Description

MINIMUM QUALIFICATIONS

Education: Master’s degree in Social Work, Psychology, Counseling, Nursing or related field require OR in leu of a Masters Degree, and additional year of clinical experience required.

Licenses/Certifications:

• Licensed Clinical Social Worker-Supervisor (LCSW-S),
• Licensed Professional Counselor-Supervisor (LPC-S)
• Registered Nurse (RN)
• Nurse Practitioner (NP)

Experience / Knowledge / Skills

• Five (5) years’ experience in a healthcare setting
• Five (5) years’ experience in Healthcare Management Leadership
• Demonstrated ability to lead, coach, and develop multidisciplinary teams in a fast-paced healthcare environment.
• Effective written and verbal communication skills with an ability to communicate effectively with diverse audiences, including clinical staff, executive leadership, and community partners.
• Demonstrated skill in conflict resolution and fostering a collaborative, respectful team environment.
• Background in business planning with a proven ability to make sound, data-driven decisions toward targeted outcomes.
• Strong financial acumen with experience managing budgets and allocating resources effectively.
• Demonstrated commitment to fostering a culture of diversity, equity, and inclusion within the workplace.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Working knowledge of performance improvement techniques and concepts.
• Ability to work collaboratively with health care professionals, and internal and external customers at all levels to achieve established goals and improve quality outcomes.

Principal Accountabilities

• Works in collaboration with the System Leadership, Campus Executives, Directors of Case management, Quality, and Risk to plan and coordinate Behavioral Health Care solutions for the system.
• Facilitates growth and development for all BHS Programs under the Director’s areas of accountabilities with enterprise wide philosophy and in response to the dynamic nature of the health care environment through benchmarking for best practices, networking, quality management, and other activities as needed.
• Leads and participates in year-round Activities and Education aimed at Employee Engagement, Development, and Retention
• Directs and supports the BHS Educator to respond to all System BHS Educational needs:
• Progress and implement system wide education strategies for clinical and non-clinical staff across the enterprise;
• Progress and implement system wide training and support for BHS Staff related to behavioral health competencies and patient education needs.
• Directs and supports the BHS Financial Analyst to meet BHS financial reporting and timelines of the system.
• Identifies and achieves optimal targeted clinical outcomes via evidenced based best practices.
• Assures that revenue, expenses, contribution margin and FTE’s meet or exceed budget; prepares and submits budget and related reports; forecasts and accurately projects expenses; takes corrective action to address negative variances; identifies and proposes capital budget items appropriately.
• Acts as liaison to facilitate communication and collaboration between all care partners
• (physicians, hospital staff, care managers, nurses, community resources, etc.)
• Leads as a high performing clinical and management professional that promotes innovation, leadership principles, and vision while performing activities related to Hospital and
• ambulatory operations and performance improvement.
• Uses data to drive decisions, plan, and implement performance improvement strategies.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.