Director, Artificial Intelligence Policy and Risk Governance

Charles Schwab; Austin (TX); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Sabbatical after 5 years

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Schwab is seeking a seasoned professional to join our AI Risk Oversight team. You will help govern and monitor agentic and generative AI solutions, aligning policy with regulatory expectations and internal standards.

In this role, you will drive risk program initiatives across multiple stakeholders, coordinate across risk and technology teams, and deliver regulator-facing evidence while promoting a culture of responsible AI risk management.

Qualifications

• Bachelor's degree required.
• Knowledge of AI governance, monitoring, and risk management.
• Experience in risk, compliance, governance, audit, or enterprise program management.

Responsibilities

• Drive the AI risk management program roadmap and execution.
• Maintain and update AI risk policy, standards, procedures, and guidance.
• Coordinate across AI owners, reviewers, ERM, Tech, Cybersecurity, Compliance, Data, and Operations.
• Assess regulatory guidance, audit findings, and industry practices to identify enhancements.
• Prepare audit- and regulator-ready evidence and program documentation.
• Lead self-assessments, gap analyses, issue identification, and remediation tracking.
• Design and roll out training and awareness campaigns on AI risk requirements.
• Maintain adherence monitoring routines for AI risk standards and procedures.
• Lead AI Risk Working Group and report to the Model Governance Subcommittee.
• Partner with reporting, dashboard, metrics, and review leads to connect governance to data.

Skills

AI risk management

Regulatory guidance

Cross-functional coordination

Written communication

Stakeholder influence

Attention to detail

Education

Bachelor's degree

Master's degree

Job description

Your opportunity

At Schwab, you're empowered to make an impact. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. Please note: This position is M-F during standard business hours with a hybrid work model (4 days in-office, 1 day working from home). It is only available in the areas listed. Candidate must reside or be willing to relocate on their own to one of the listed areas. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

The AI Risk Oversight team is part of the broader Model Risk Oversight (MRO) team under Corporate Risk Management. The team establishes and maintains Schwab's AI risk management program so the Company can safely and responsibly onboard, use, monitor, and govern agentic and generative artificial intelligence (AI) solutions while meeting internal policy requirements, regulatory expectations, and industry practices.

The team develops and maintains the AI risk program, including policy, standards, procedures, governance activities, committee structure, risk metrics and reporting, stakeholder engagement, training, communications, adherence monitoring, and evidence needed to support effective challenge from audit and regulators. This role provides an opportunity to drive the AI risk management program at Schwab by coordinating across AI owners, AI reviewers, Enterprise Risk Management, Technology, Cybersecurity, Compliance, Data, Operational Risk, and other stakeholders.

Responsibilities

• Driving the AI risk management program roadmap, workplans, stakeholder engagement, and execution discipline needed to maintain an effective enterprise program.
• Maintaining and updating AI risk management policy, standards, procedures, guidance, program documentation, change management plans, and adherence expectations.
• Coordinating across AI owners, AI reviewers, Enterprise Risk Management, Technology, Cybersecurity, Compliance, Data, Operational Risk, business risk partners, and other stakeholders to keep program requirements clear, current, and executable.
• Assessing regulatory guidance, audit findings, industry practices, emerging AI risks, and internal risk framework requirements to identify needed program enhancements.
• Preparing audit- and regulator-ready evidence, narratives, responses, and program documentation that demonstrate how Schwab governs AI risk.
• Leading AI risk program self-assessments, gap analyses, issue identification, remediation planning, and enhancement tracking.
• Designing and rolling out training, communications, stakeholder materials, and awareness campaigns that explain AI risk requirements and responsibilities.
• Establishing and maintaining adherence monitoring routines for AI risk standards and procedures, including escalation of exceptions, violations, observations, issues, and remediation status.
• Leading AI Risk Working Group, reporting to the Model Governance Subcommittee, and delivering senior management updates by developing clear agendas, decision materials, meeting outcomes, and follow-up actions.
• Partnering with reporting, dashboard, metrics, inventory, and collective review leads to ensure program governance activities connect to operating data without directly owning those reporting or review execution functions.

What you have

Required Qualifications

• Bachelor's degree.
• Knowledge of artificial intelligence techniques and approaches including development, implementation, monitoring, governance, and risk management of AI.
• Experience managing risk, compliance, governance, audit, regulatory, or enterprise program management activities in a complex organization. Strong understanding of risk management frameworks, controls, policy governance, issue management, and program oversight practices.
• Ability to translate regulatory guidance, audit feedback, industry practices, and internal risk requirements into practical standards, procedures, training, and monitoring activities.
• Strong written communication skills, including the ability to create concise, defensible documentation for senior leaders, auditors, regulators, and cross-functional stakeholders.
• Ability to influence and coordinate stakeholders across business, risk, technology, cybersecurity, compliance, data, and operations teams without direct authority.
• High attention to detail, strong ownership, and ability to manage multiple priorities, deliverables, dependencies, and deadlines.
• Experience leading cross-functional initiatives that require stakeholder alignment, issue resolution, clear communication, and disciplined follow-through.

Preferred Qualifications

• Master's degree, risk management certification, project/program management certification, audit certification, or related credentials.
• Experience with practices tangential to AI risk, such as model risk management, technology risk, cybersecurity risk, data risk, operational risk, compliance, or enterprise risk management.
• Familiarity with AI risk management guidance and frameworks such as NIST AI RMF, SR 11-7 and SR 26-2, FHFA Advisory Bulletin 2022-02, EU AI Act concepts, Financial Stability Board guidance, or other relevant regulatory and industry practices.
• Experience preparing materials for regulators, internal audit, external audit, risk committees, governance forums, or senior leadership.
• Experience developing policies, standards, procedures, controls, adherence monitoring plans, training materials, or change management plans.
• Experience in financial services, banking, brokerage, or another highly regulated industry.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration - so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance