Director Ambulatory Services

Berkeley Medical Center; Martinsburg (WV); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading healthcare facility in Martinsburg is seeking a Director of Surgical Services. This role is responsible for strategic and operational leadership across a comprehensive surgical service line including multiple specialties. The ideal candidate will ensure high-quality, patient-centered care and oversee a team of practitioners while driving performance improvement initiatives. Competitive salary and opportunities for growth are offered.

Qualifications

• 5 years of management experience required.
• Preferably management experience in the healthcare field.

Responsibilities

• Provides leadership for surgical services.
• Manages operational aspects of surgery across multiple sites.
• Oversees clinical IT functions.

Skills

Leadership

Strategic planning

Financial management

Interpersonal skills

Project management

Education

Bachelor's Degree in Business or Health Care Administration

Master's Degree in Business or Healthcare Administration

Job description

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Additional Job Description

The Director of Surgical Services provides strategic and operational leadership for a comprehensive surgical service line that includes General Surgery, Anesthesia, Bariatrics, Urology, Gastroenterology, and the Wound Care Center.

This role oversees a team of 35+ practitioners and is responsible for ensuring high-quality, patient-centered care across multiple specialties. The Director will guide clinical operations, resource allocation, and provider engagement while driving performance improvement and growth initiatives. With major expansion projects planned for both the Berkeley and Jefferson campuses, the Director will play a key role in shaping surgical services to meet the needs of rapidly growing communities.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSUREh3>

• 1. Bachelor's Degree in Business, Health Care Administration or related field required.

EXPERIENCE

• 1. Five (5) years of management experience.

PREFERRED QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• 1. Master's Degree in Business, Healthcare Administration, or related field preferred.

EXPERIENCE

• 1. Five (5) years of management experience, preferably in the health care field.
• 2. Experience with managed care issues/patient access preferred.
• 3. Experience in the operations facet of a large multi-site physician practice plan preferred.

CORE DUTIES AND RESPONSIBILITIES

• 1. Serves as the delegated administrative representative of the Medical Director/Chair and VP. Makes decisions initiating necessary actions to correct deficiencies, assure staff and patient safety, and complete mission requirements.
• 2. Coordinates day-to-day administrative and clinical operations under department management.
• 3. Oversees the Clinical IT functions as it relates to Faculty, Staff and patients. Facilitates EPIC and other ITS product implementations in the Eastern Division and works with system hospitals, training, HR and Compliance for Providers, Residents, Advanced Practice Providers (APPs), clinical and clerical support staff.
• 4. Communicates and enforces UHA, UHP, and WVU Medicine corporate goals, decisions and operating guidelines to support staff. Serves as liaison for the Department as delegated by the VP with regard to operational and human resources issues.
• 5. Responsible for management of clinic spaces including but not limited to ensuring optimizing room utilization, patient safety and capital/equipment improvements and maintenance. Participates in analysis, develops solutions and leads patient satisfaction improvement initiatives, to improve patient satisfaction, access initiatives and communication for each assigned clinical site.
• 6. Interviews and selects qualified individuals for employment within the department unless delegated to other appropriate manager(s)/supervisor(s) within the department.
• 7. Coordinates periodic evaluation and annual performance appraisal of employees. Establishes realistic goals and performance expectations as assigned.
• 8. Develops and maintains job descriptions for departmental clinical and clerical support staff.
• 9. Monitors work flow for all Clinical and Clerical staff. Coaches and counsels departmental employees to correct identified performance deficiencies in a timely manner. Assists employees in obtaining training needed to correct identified skill or performance deficiencies. Disciplines employees, up to and including termination of employment as assigned.
• 10. Ensures clinical and clerical support staff are trained and notified regarding the policies and procedures of the department, UHA, UHP, WVU Medicine system and Hospitals, as applicable.
• 11. Responds to requests; explores and resolves problems as presented by department leadership, faculty, residents, APPs, and clinical and clerical support staff.
• 12. Works with the Divisional Medical Director/Chair to manage APP employment and scheduling.
• 13. Serves as Department Project Manager with UHA/UHP, BMC, JMC and WVU planning, design and construction on any new clinical facility. Determines facility design. Optimizes use of assigned departmental space(s).
• 14. Participates with the department leadership, internal and external partners in policy development and problem resolution.
• 15. Works with Department Leadership to determine hardware and software needs of the department and assures those needs are met within the appropriate guidelines and designated budget.
• 16. Coordinates facilities improvement projects consistent with established long range plans including replacement buildings, building systems, operational equipment improvements, renovations and upgrades.
• 17. Acts as the UHA/UHP liaison within the department to provide information and deliver policies and procedures from UHA/UHP related to the billing and collection process. Ensures billing documentation and processes flows unimpeded through the department.
• 18. Works closely with Revenue Cycle and HIM Leadership related to department coding and billing issues for clinical site/sections. Maintains knowledge of billing-related matters for department specialties and communicates pertinent information to providers, residents, APPs, clinical and clerical staff.
• 19. Monitors billing and reimbursement activity, analyzing the data pertaining, but not limited to billing practices, deficient documentation reports, productivity reports, billing and diagnostic codes and payor mix, to ensure optimal revenue.
• 20. Oversees the department's Medical Staff Credentialing, UHA provider enrollment, and economic credentialing processes are adhered to.
• 21. Ensures that processes and procedures are in place to maintain provider licensing, DEA certification, credentialing and participation in UHA payer contracts and onboarding. Directs the departmental staff in support of initial credentialing and re-appointment with the Medical Staff Affairs office, and any satellite hospitals as needed.
• 22. Develops departmental/clinic budgets, reviews budgetary compliance and progress for all departmental activities including, but not limited to, clinical operations and special projects. Explains variances from the budget to VP of Ambulatory Operations.
• 23. Provides regular feedback, both formal and informal, to the Medical Director, Department Chair, faculty and staff regarding the financial needs and progress of the department.
• 24. Evaluates impact of department's charge/receipts on budget. Provides regular feedback, both formal and informal, to the Medical Director, VP of Operations, faculty and staff regarding the financial needs of the department.
• 25. Works with department leadership team to ensure that the overall plan for the department is aligned with the other components of the clinical, and academic components of the Clinical enterprise.
• 26. Initiates projects and programs in direct consultation with the Medical Director/Chair, and VP, and coordinates their implementation and completion in collaboration with appropriate internal and external customers.
• 27. Review key operating indicators, assists with the inception, planning and implementation of new department services/product lines/programs and new patient capacity options.
• 28. Oversees the establishment of department marketing objectives, plans and strategies, ensuring consistency/alignment with the Department mission, objectives, strategic plan and WVU Healthcare. Participates in the marketing efforts and outreach opportunities local and regional health fairs and outreach clinical activities.
• 29. Coordinates special projects on behalf of the department and BMC/JMC, frequently involving senior leadership of associated organizations, of the SoM, and community leaders. Initi project start-up, including the develop project work plan; goals and objectives; and resource requirements, both financial and human.
• 30. Identifies emerging issues in the local arenas that have potential impact on the department's mission, goals and/or operations, and recommends strategies for positive outcomes.

PHYSICAL REQUIREMENTS

• 1. Prolonged periods of sitting and standing.
• 2. Travel is required.
• 3. Visual strain may be encountered in viewing of computer screens, and written material.
• 4. On-call 24/7 to manage operational issues as they arise.

WORKING ENVIRONMENT

• 1. Multiple clinical office locations.

SKILLS AND ABILITIES

• 1. Demonstrated leadership, organizational and management skills.
• 2. Demonstrated experience to achieving financial performance through effective management of clinical operations and strategies.
• 3. Strategic planning and marketing experience within a healthcare environment.
• 4. Strong interpersonal skills and the ability to effectively work with senior level management, providers, clinical and clerical support staff and external customers fostering teamwork, delegation and ensuring accountability.
• 5. Advanced analytical, evaluative and objective critical thinking skills.
• 6. Knowledge of the goals, objectives, structure and operations of a healthcare enterprise.
• 7. Ability to perform complex tasks and to prioritize multiple projects.
• 8. Demonstrated excellent written and verbal communication skills.
• 9. Advanced project management skills.
• 10. Knowledge of statistics and other measurement tools.
• 11. Skills in exercising initiative, resourcefulness and sound judgment with the ability to problem solve, resolve conflict and make sound decisions.

Scheduled Weekly Hours: 40

Shift:

Exempt/Non-Exempt: United States of America (Exempt)

Company: BMC Berkeley Medical Center

Cost Center: 8381 UHA VP Office HSC

Address: 2500 Hospital DriveMartinsburgWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.