Director Ambulatory Operations - OB/GYN - Center City

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 170,000 - 210,000; Full time

Job summary

Jefferson Health in Philadelphia seeks an experienced leader to oversee the OB/GYN department across four offices. The role focuses on controlling costs, aligning with mission and network goals, and optimizing staffing and workflows to ensure high-quality patient care.

The position requires 5 years of progressive leadership in healthcare, knowledge of physician practice operations, and strong collaboration skills to drive operational excellence in a complex academic medical center environment.

Qualifications

• Bachelor's degree in Healthcare/Business Administration or relevant healthcare field required.
• MBA/MHA preferred.
• 5 years progressive leadership roles with health system experience required.
• Knowledge of operations and resource management.
• Knowledge of physician practice activities, reimbursement, and practice management.
• Knowledge of third-party reimbursement/regulations, automated systems, and strategic planning.
• Strong interpersonal and communication skills; problem-solving and consensus-building abilities.

Responsibilities

• Oversees all operational, business and clinical activities within the Jefferson OB/GYN department across multiple offices.
• Maintains cost control and evaluates budget needs for operations.
• Collaborates to set department plans aligned with mission and network goals.
• Develops and oversees staff scheduling to optimize labor productivity and performance.
• Implements workflows to streamline operations and address cost-control issues.
• Maintains policy/procedure manuals and organizational standards.
• Communicates critical issues and prepares timely operational reports.
• Monitors volume and adjusts staffing for productivity and patient experience.
• Recommends capital expenditures and implements new technology to improve care delivery.

Skills

Interpersonal communication

Problem solving

Consensus building

Consulting ability

Leadership

Education

Bachelor's degree in Healthcare/Business Administration

MBA/MHA preferred

Tools

EPIC

MS Office

Job description

Number of Positions In Requisition1Job DetailsOversees all operational, business and clinical activities within the Jefferson OB/GYN department, including 4 offices within Philadelphia.Job DescriptionEssential Functions:Maintains cost control and evaluates budget needs for operations.Collaborates to establish department plans consistent with mission, strategic operations, quality and safety improvement plan, and overall network goals.Develops and oversees staff scheduling process to ensure optimal labor productivity and achieves on target performance metrics.Implements and adjusts workflows to streamline operations and corrective actions for cost control problems.Maintains and updates policy and procedure manual in accordance with department needs and organizational standards.Maintains ongoing, proactive relationships with all relevant people.Proactively communicates critical issues and intervenes accordingly, prepares and submits timely reports for operational review.Monitors volume and adjusts staffing patterns to drive labor productivity, access and optimal patient experience.Recommends and submits for capital expenditures to promote safe and efficient care delivery and sound business operations.Recommends and implements new technology as needed to advance care and align with most progressive industry standards.Education and Experience Requirements:Bachelor’s Degree Healthcare/Business Administration or relevant healthcare field required.Master’s Degree MBA/MHA preferred.5 years Progressive leadership roles with health system experience required.Knowledge of operations and resource management required.Knowledge of physician practice activities required, primarily in the areas of physician billing/reimbursement and practice management.Knowledge of third-party reimbursement/regulations, practice operations, automated systems and strategic planning.Skill in interpersonal and communication. Skill in problem-solving and consensus building. Ability to operate effectively in consulting role.Ability to achieve results in a complex medical center environmentAbility to use a variety of software programs i.e., EPIC, MS, etcAdditional QualificationsPhysical DemandsLift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityJefferson University PhysiciansPrimary Location Address833 Chestnut Street, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.BenefitsJefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.