Director - Ambulatory Digital Transformation

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Memphis seeks a leader for Ambulatory Informatics and Quality programs. The role entails improving patient experience and operational efficiency across healthcare delivery. Candidates should have a Bachelor's degree and extensive experience in healthcare operations and analytics. Strong interpersonal and communication skills are essential. This position offers a dynamic work environment focused on quality improvement and patient care.

Qualifications

• 5-7 years experience in healthcare delivery improvement and/or operations leadership.
• 5-7 years experience in Customer Relationship Management design and implementation.

Responsibilities

• Lead Ambulatory Informatics and Quality programs.
• Develop and manage Physician Enterprise Payor Quality and Value-based Care programs.
• Monitor patient experience metrics and implement improvements.
• Direct activities of Associates and support their performance.

Skills

Exceptional interpersonal skills

Proficiency in data analysis

Strong analytical ability

Exceptional written and oral communication skills

Proficiency in Microsoft Office

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Healthcare Administration

Master's Degree

Tools

Microsoft Office

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

A Brief Overview

Responsible for leading Ambulatory Informatics, Quality and Value‑based care programs, decision support, communication and patient experience for the physician enterprise (PE) to support MLH system strategies and goals. This role explores innovative opportunities for PE care delivery, operational and financial efficiency, quality improvement, and enhanced service, aligning with health system strategic goals. It utilizes statistical tools, benchmarking resources, databases, and performance measurements to determine trends, identify improvement opportunities, and standardize and integrate PE processes and reporting across all responsibilities.

What you will do

• Contribute to the ongoing support of the programs and projects required to support MLH strategic goals, operational effectiveness and our competitive position.
• Serve as expert on future functionality for EPIC and how to prioritize within MLH.
• Lead continuous assessment of patient experience, including utilization of the EHR, and provide direction on future improvement opportunities to achieve patient experience goals.
• Develop and manage the Physician Enterprise Payor Quality and Value‑based Care programs; coordinate across clinical operations, Population Health teams, reporting and data analytics, and legal leadership.
• Monitor and evaluate patient experience metrics and outcomes, analyze data, and work with operational, physician, and health system leaders to identify, develop, and implement programmatic changes to enhance the patient experience.
• Drive patient‑centric innovation to improve consumer experience through programs and initiatives.
• Monitor key performance metrics, including PE-driven health system metrics and PE‑specific metrics such as volume growth, budget attainment, patient experience, open access, quality measures, referral management, and specialty‑specific quality metrics for physician incentive compensation.
• Develop, produce, and distribute routine and special communications that enhance collaboration with PE physicians and increase PE physician satisfaction and engagement.
• Maintain current knowledge of and explore innovative opportunities for PE care delivery, operational and financial efficiency, quality improvement, and enhanced service, ensuring PE connectivity with health system innovation strategies, forums, and goals.
• Direct the activities of Associates reporting to this role; monitor Associates performance and clarify work expectations, assist with goal setting, and promote cooperation among individuals and groups.
• Develop and implement processes through orientation, training, and education to ensure staff competence is assessed, maintained, and demonstrated throughout employment.

Education Qualifications

• Bachelor's Degree in Business Administration
• Bachelor's Degree in Healthcare Administration
• Master's Degree

Experience Qualifications

• 5-7 years experience in healthcare delivery improvement and/or operations leadership with comprehensive knowledge in analytics.
• 5-7 years experience in Customer Relationship Management design and implementation.

Skills and Abilities

• Exceptional interpersonal skills and executive presence, including the ability to work collaboratively with physician leaders and partners.
• Proficiency in gathering and analyzing data and communicating results to leadership for business decision‑making.
• Strong analytical ability supporting advisory and consultative roles in strategy, policy, and process development.
• Demonstrated aptitude for fostering innovative approaches within a complex system, managing multiple priorities, organizing tasks, and maintaining workflow control.
• Exceptional written and oral communication skills.
• Ability to manage change and produce results in a fast‑paced environment, exercising high initiative, judgment, discretion, and decision making.
• Ability to lead and motivate individuals and groups, including physicians, toward organizational goals.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and experience with database systems.

Supervision Provided by this Position

• Provides direct supervision to Decision Support, EMR Educational Trainers, Project Management, PCMH, MIPS, Quality, Population Health staff and providers, contractors and vendors.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• Physical requirements: light work up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• Requires close visual acuity to perform tasks such as preparing and analyzing data, transcribing, and extensive reading.
• Typically performed under general office or administrative conditions.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.