Director Ambulatory Capacity and Operational Excellence

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 180,000 - 240,000; Full time

Job summary

Penn Medicine, a leading academic medical center, seeks a Director for Ambulatory Capacity & Operational Excellence. You will drive performance across 19+ departments and 250+ ambulatory practices, optimizing workflows, access, and resource use.

You will oversee efficiency, standardize practices, and guide continuous improvement while partnering with finance to improve margins. We value healthcare operations leadership with multi-site experience and a strategic, data-driven mindset.

Qualifications

• Bachelor/BA or BS required for clinical operations leadership.
• Master's degree preferred; results driven in ambulatory care leadership.
• Experience managing large, multi-site teams and leading managers/supervisors.

Responsibilities

• Drive entity-level performance across 19+ academic departments and 250+ ambulatory practices.
• Optimize workflows, improve operational and financial performance, and enhance access and capacity.
• Provide oversight of ambulatory efficiency, establish standards, and use data insights to improve throughput.
• Identify variation, standardize best practices, and advance continuous improvement initiatives.
• Lead cost containment efforts including vendor management, supply chain, and materials management.
• Partner with finance and leadership to reduce costs and maximize shared services value.
• Lead a small high-impact team and collaborate with stakeholders to align with organizational goals.

Skills

Ambulatory operations leadership

Financial leadership

Data-driven decision making

Cross-functional collaboration

Education

Bachelor of Arts or Science

Master of Arts or Science (Preferred)

Job description

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Practices of the University of Pennsylvania (CPUP)

Department: CPUP Administration

Location: Philadelphia, PA

Hours: Full-Time

Summary

• The Director, Ambulatory Capacity & Operational Excellence is a senior operational and financial leader within CPUP Administration responsible for driving entity-level performance across a complex ambulatory network comprising 19+ academic departments and over 250 ambulatory practices.
• This role focuses on optimizing operational workflows, improving operational and financial performance, and enhancing access and capacity across physician, advanced practice provider (APP), staff, and physical space resources.
• The Director provides oversight of ambulatory operational efficiency, establishing performance standards and leveraging data driven insights to improve throughput, resource utilization, and care delivery across all ambulatory sites.
• This role is accountable for identifying variation, standardizing best practices, and advancing continuous improvement initiatives that enhance both patient experience and provider productivity.
• The Director leads strategic process improvement initiatives and oversees centralized cost containment efforts, including vendor management, supply chain optimization, and materials management.
• In partnership with finance and operational leadership, this role drives ambulatory strategies to reduce costs, improve margin performance, and maximize the value of shared services and procurement activities.
• This role manages a small but high-impact team and collaborates closely with access, clinical, financial, supply chain, and operational stakeholders to ensure alignment with organizational goals related to cost containment, growth, efficiency, and patient access.

Education or Equivalent Experience

• Bachelor of Arts or Science (Required)
• 7+ years Healthcare operations, ambulatory care, patient access, with 2+ years of healthcare leadership (Required)
• Experience managing large, multi-site teams Experience leading managers, supervisors, and frontline staff (Required)
• Master of Arts or Science (Preferred) and 5+ years healthcare operations, ambulatory care, patient access, with 2+ years of healthcare leadership. Experience managing large, multi-site teams Experience leading managers, supervisors, and frontline staff.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.