Director, AI Transformation

eBay; San Jose (CA); On-site; USD 174,000 - 268,000; Full time

Job summary

eBay is seeking a senior leader for its Office of AI Transformation (OAIT) to drive AI-enabled workflows and enterprise adoption across the company's global operations. You will translate business needs into product requirements, lead cross-functional teams, and guide change management to scale AI-driven productivity.

You will partner with engineering, IT, and business units to ensure practical, scalable AI solutions, measure outcomes, and share best practices across the organization.

Qualifications

• 10+ years of experience leading AI, digital, product, or workflow transformation in a complex tech org.
• Experience in Product Management (or related product leadership) with defining strategy and delivering impact.
• Strong working knowledge of AI and automation, incl. GenAI, agents, workflow automation, enterprise AI tools.

Responsibilities

• Identify and prioritize high-impact workflows where AI can remove friction and improve outcomes.
• Partner with business functions to redesign workflows across roles, handoffs, and decisions.
• Translate workflow needs into clear product requirements with outcomes and success metrics.
• Apply enterprise AI tools, automation, and agentic workflows to solve business problems.
• Represent business needs with IT, Product, and Engineering to ensure practical adoption.
• Lead change enablement through clear communications, training, and manager support.
• Build repeatable toolkits, playbooks, and templates for scalable adoption.
• Measure adoption, productivity, and business impact for each workflow or solution.
• Convert successful solutions into reusable enterprise patterns and share learnings.

Skills

AI Transformation

Product management

Cross-functional leadership

Change management

Workflow automation

GenAI/enterprise AI tools

Stakeholder management

Builder mindset

Job description

About The Team And The Role

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay's Office of AI Transformation (OAIT) is driving eBay's reinvention of how our internal work gets done, faster and better, at enterprise scale. We partner across the company to turn AI into a practical advantage by introducing new AI capabilities, standing up agentic workflows, and discovering new ways to deliver value that weren't feasible before. This is a team of builders and change leaders who want to define "how work gets done" for thousands of employees and see their work show up in everyday execution. If you want to shape how a global company evolves at the intersection of technology, people, and real execution, this is the team.

What You Will Do

• Identify and prioritize high-impact workflows where AI can remove friction and drive better business or customer outcomes.
• Partner with business functions to redesign workflows across roles, handoffs, and decisions.
• Translate workflow needs into clear product requirements, including user needs, expected outcomes, and success measures.
• Apply existing enterprise AI tools, automation, and agentic workflows to solve practical business problems.
• Represent business team needs with IT, Product, and Engineering, ensuring AI solutions solve the right workflow problems and are practical to adopt.
• Lead change enablement through clear communications, training, and manager support.
• Build repeatable toolkits, playbooks, and templates that functions can use to scale adoption.
• Measure and track adoption, productivity, and business impact for each workflow or solution.
• Convert successful functional solutions into reusable enterprise patterns, and connect teams across the company to share AI learnings, examples, and best practices.

What You Bring

• 10+ years of experience leading AI, digital, product, or workflow transformation in a complex technology organization, with a proven ability to redesign how teams work and deliver measurable adoption, productivity, or business impact.
• Experience in Product Management (or a closely related product leadership role), with demonstrated success defining strategy, prioritizing investments, partnering with Engineering, and delivering customer and business impact.
• Strong working knowledge of AI and automation, including how GenAI, agents, workflow automation, and enterprise AI tools can be applied to real business workflows.
• Understanding of AI concepts and the ability to configure and use AI tools effectively, create practical examples for teams, and translate AI capabilities into simple, usable ways of working.
• Proven ability to lead cross-functional work without direct authority and influence senior stakeholders through clarity, trust, and results.
• Experience redesigning processes across people, technology, data, controls, and operating rhythms.
• Strong program and prioritization discipline; able to separate high-value work from noise and keep teams moving.
• Change leadership experience, including adoption strategy, training, communications, stakeholder engagement, and behavior change.
• Builder mindset: comfortable operating in ambiguity, creating structure, testing quickly, learning fast, and improving as you go.

Additional Details

The applicable base pay range for this position is dependent on work location. The base pay range inthe San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below:

$224,800 - $300,100

The base pay range for all other U.S. work locations is expected in the range below:

$174,000 - $267,500

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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