Director, AI Infrastructure Communications New US

Greenhouse Software, Inc.; Northern (KY); On-site; USD 170,000 - 300,000; Full time

Job summary

Nscale is seeking a Director, AI Infrastructure Communications to shape how we tell the story of our AI infrastructure to employees and external audiences. You will partner with AI Infrastructure leaders to translate strategy into clear, credible communications across technical and business media.

Sitting in the communications team, you will own areas, guide internal and external messaging, lead media relations, and drive high-stakes announcements.

Qualifications

• 10 to 15 years of experience in communications across external and internal programs.
• Experience communicating for AI infrastructure, cloud, data centers, or deep-tech.
• Strong technical fluency to explain complex topics to non-technical audiences.
• Proven track record securing coverage in technical, trade and business media.
• Experience partnering with senior leaders and advising them on communications.

Responsibilities

• Develop and maintain AI Infrastructure narrative across internal and external channels.
• Advise leaders on communications during periods of change.
• Lead media relations and announcements with customers and partners.
• Build relationships with journalists, analysts, and influencers.
• Create press materials, blogs, social posts, op-eds, and briefing docs.
• Prepare leaders for interviews and speaking engagements.
• Track impact of communications and share insights with business leaders.

Skills

Media relations

Writing & editing

Strategic storytelling

Project management

Stakeholder management

Job description

Director, AI Infrastructure Communications

US

*** This person needs to be based on the West Coast ***

About Nscale

Nscale is the global hyperscaler engineered for AI infrastructure. Through vertically integrated AI solutions and modular, first-principles data center design across Europe, North America, and beyond, Nscale delivers the compute foundation for enterprise AI training, fine-tuning, and inference at scale.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

The Role

We are looking for a Director, AI Infrastructure Communications to lead how Nscale tells the story of its AI infrastructure business, to our employees and to the outside world.

Working in close partnership with leaders across the AI Infrastructure business, you will develop a deep understanding of its strategy, priorities and major milestones. You will translate that work into clear, credible communications for a wide range of audiences, from engineers and technical press to new employees and business media.

The role spans internal and external communications. Internally, you will advise business leaders on how they communicate with their organization, and help the wider company understand what the business is delivering. Externally, you will lead media relations and announcements for the business, including customer, partner and deployment news.

You will sit within Nscale's communications team and work closely with colleagues across corporate, internal and executive communications. You will own specific areas outright, contribute to areas your colleagues own, and support the company's needs as they evolve. The scope below is where we expect you to start, not where we expect you to stay. This is a hands-on, individual contributor role.

What You'll Do

AI Infrastructure Narrative

• Partner with leaders across the AI Infrastructure business to understand its strategy, priorities and key milestones
• Develop the narrative for Nscale's AI infrastructure business and keep it consistent across internal and external channels
• Translate complex technical work into clear, credible stories for technical and general audiences
• Identify the moments worth telling, and plan communications around them

Internal Communications

• Advise AI Infrastructure leaders on how they communicate with their organization, including through periods of change
• Share the progress of the AI Infrastructure business with the wider company through Nscale's channels and company programming
• Collaborate with adjacent teams, including our Data Center organization, so that related milestones are communicated in a coordinated way
• Handle sensitive and high-stakes communications with sound judgment and discretion

External Communications

• Lead media relations for the AI Infrastructure business across tech, trade and business press, influencers, and new channels
• Lead announcements related to the business, including site, customer, partner and deployment news
• Build relationships with journalists, analysts, influencers who cover AI infrastructure, cloud, data centers and compute
• Develop press materials, blog posts, social media posts, op-eds, other written content and briefing materials
• Pitch interviews and speaking engagements and prepare leaders for these engagements.

Measurement & Insight

• Track the impact of communications and use what you learn to improveShare insight from employees, media and the market with business leaders

What We're Looking For

• 10 to 15 years of experience in communications, ideally covering both external and internal work
• Experience communicating for an AI infrastructure, cloud, data center, semiconductor or deep-tech business
• Strong technical fluency, with the ability to engage credibly with engineering teams and explain complex infrastructure topics to non-technical audiences
• A track record of securing coverage in technical, trade and tier-1 business media, with reporter relationships to match
• Experience running joint announcements with customers and partners, including the approvals that come with them
• Experience partnering with senior business leaders and advising them on communications
• Exceptional writing and editing skills, and the ability to write for both technical and non-technical audiences
• A practical, hands-on approach: comfortable building the plan and then doing the work yourself
• Strong project management skills and the ability to manage competing priorities at pace
• Comfort with ambiguity, shifting priorities and a scope that will change as we grow

Nice to have: experience at a hyperscaler, neocloud or GPU cloud provider; experience in a business with physical infrastructure and field-based teams; experience at a company going through or preparing for an IPO; fluency with AI tools in day-to-day communications work.

Our Commitment

At Nscale, we are committed to fostering an inclusive, diverse and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds.

If there's anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

Salary Range

$170,000 - $300,000 USD

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Are you currently legally authorized to work in the country where this role is based?

Will you now or in the future require Nscale to sponsor or support an immigration application for you to be authorized to work in the role's country?