Director, AI Experience and Workflow Design

Biopharma Careers; New York (NY); Hybrid; USD 163,000 - 272,000; Full time

Job summary

Pfizer is seeking an experienced AI Experience and Workflow Design Lead within Medical Affairs. You will own end-to-end experience architecture for AI-powered platforms, shaping future workflows and AI-first operating models to deliver measurable enterprise outcomes.

You’ll lead discovery workshops, design interfaces, and mentor teams while ensuring human judgment remains in the loop. You will collaborate with Architecture, Engineering, MEI platform teams, and Product Owners, driving adoption

Qualifications

• Bachelor's degree with 8+ years of progressive experience; OR a Master's degree with 7+ years in CX/UX, service design, product management, digital transformation, or workflow/process engineering.
• Recognized subject-matter expert in experience architecture, service design, and AI-first workflow design, with a portfolio of enterprise-scale transformations.
• Demonstrated track record of identifying and optimizing business workflows at enterprise scale.
• Deep, hands-on expertise across the full CX toolkit and workflow process engineering.
• Proven ability to set standards and interface design patterns adopted by others.
• Demonstrated AI-first mindset with ability to direct AI tools and agents to accelerate delivery.

Responsibilities

• Lead the definition of future-state AI-enabled workflows, identifying where AI assistants remove manual effort and accelerate decisions.
• Plan and facilitate design-thinking, discovery, and co-creation workshops with business and technical stakeholders to surface workflow pain points.
• Define AI behavior models, agent interaction patterns, decision frameworks, escalation paths, and human-in-the-loop experiences for AI assistants.
• Design wireframes, prototypes, personas, and high-fidelity interfaces with UX and AI-first methods using tools like Figma AI.
• Define success metrics, run usability testing with real users, and refine experiences with data before and after release.
• Serve as senior experience integrator across Medical Affairs, aligning with Architecture, Engineering, MEI platforms, and Product Owners.

Skills

Leadership & collaboration

Experience architecture

UX design

AI tools

Workshop facilitation

Design thinking

Figma AI

Communication

Agile

Healthcare industry

Education

Bachelor's degree

Master's degree

Tools

Figma AI

Miro AI

ChatGPT

Claude

Job description

ROLE SUMMARY

This role holds user experience design and architecture accountability for Medical Affairs' AI-powered platforms and digital products. It owns the design of workflows and interfaces for all products and ensures they are adopted. This role drives how AI agents behave, where human judgment must remain in the loop, and defines end-to-end workflows. This role is accountable for facilitating discovery workshops, designing interfaces, and conducting usability testing directly with users.

The role operates within a tightly coupled technical pod, working directly under Architecture leadership and in continuous partnership with Engineering and Product Owner leads, while also serving as the senior experience voice in front of Medical Affairs business stakeholders, arbitrating design trade-offs and building the trust needed to transform business process workflows.

Serve as AI Experience and Workflow Design Lead within Medical AI Acceleration and Delivery organization, reporting to Architecture Lead. This role owns experience architecture end-to-end for Medical Affairs' AI-powered platforms and digital products, defining the future-state workflows, and AI-first operating models that deliver measurable business and colleague outcomes at enterprise scale. This role leads by influence across Medical Affairs, product, and engineering, designing user experiences and leveraging AI tools and agents to accelerate delivery. The AI Experience and Workflow Design lead frames complex transformation problems, arbitrates competing design decisions, and is accountable for whether AI-enabled workflows earn trust and adoption in production.

ROLE RESPONSIBILITIES

• Lead the definition of future-state AI-enabled workflows, identifying where AI assistants remove manual effort, accelerate decisions, and improve end-to-end experiences.
• Plan and facilitate design-thinking, discovery, and co-creation workshops with business, and technical stakeholders to surface workflow pain points and translate them into product requirements.
• Define AI behavior models, agent interaction patterns, decision frameworks, escalation paths, and human-in-the-loop experiences that govern how AI assistants operate within complex workflows and journeys.
• Design wireframes, prototypes, personas, and high-fidelity interfaces, applying core UX capabilities (information architecture, interaction design, visual design) alongside AI-first design methods and tools like Figma AI.
• Define before-and-after success metrics (cycle time, effort reduction, adoption, trust), run usability testing with real users and synthetic personas, and use behavioral data to continuously refine experiences before and after release.
• Serve as the senior experience integrator across Medical Affairs, partnering with Architecture, Engineering, MEI platform teams and Product Owner leads and ensuring interface designs are optimized.

BASIC QUALIFICATIONS

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Bachelor's degree with 8+ years of progressive experience; OR a Master's degree with 7+ years in CX/UX, service design, product management, digital transformation, or workflow/process engineering.
• Recognized subject-matter expert in experience architecture, service design, and AI-first workflow design, with a portfolio of enterprise-scale transformations.
• Demonstrated track record of identifying and optimizing business workflows at enterprise scale.
• Deep, hands-on expertise across the full CX toolkit (interaction design, wireframing/prototyping, usability research and testing, workshop facilitation, metrics) and workflow process engineering (process mapping, workflow reimagination).
• Proven ability to set standards and interface design patterns that other practitioners adopt.
• Demonstrated "AI-first" mindset with a proven willingness to challenge traditional CX paradigms and direct AI tools and agents to radically accelerate delivery cycles.
• Hands-on experience using AI tools (e.g., Figma AI, Miro AI, ChatGPT, Claude, or similar) in design, research, or prototyping workflows.
• Excellent stakeholder management and influence across all organizational levels, including senior leaders.
• Strong facilitation and workshop leadership capabilities.
• Strong analytical skills with the ability to interpret data and translate insights into actionable design and workflow decisions.
• Excellent communication and storytelling skills to align diverse stakeholders around experience goals and outcomes.
• Ability to lead through ambiguity and deliver high-impact solutions quickly in a fast-paced environment.
• Experience with agile/sprint methodologies.
• Self-directed with strong collaborative skills.

PREFERRED QUALIFICATIONS

• Master's degree in Design, Organizational Psychology, Human-Computer Interaction, or a related discipline.
• Experience with AI-augmented CX and agent-based workflow design.
• Experience designing in pharmaceutical, healthcare, or other regulated enterprise environments.
• Working knowledge of accessibility standards (Section 508/WCAG) and healthcare data privacy considerations (e.g., HIPAA/PHI-adjacent handling) as applied to enterprise platform design.
• Understanding of how UX needs differ across audiences, HCPs, internal Medical Affairs colleagues, and (indirectly) patients, within a regulated healthcare context.

OTHER JOB DETAILS

• Last Date to Apply for Job: September 24, 2026
• Locations: NYHQ or PA-Collegeville
• NOT Eligible for Relocation Package
• Position is hybrid and will require to work 2 to 3 days per week site
• #LI-PFE

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [e-mail] . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .