Director, AI Engineering

pciservices; Philadelphia (Philadelphia County); On-site; USD 180,000 - 240,000; Full time

Job summary

PCI is seeking a senior AI engineering leader to drive architectural direction, oversight, and implementation for enterprise AI initiatives. You will partner with stakeholders to define approaches, establish standards, and guide the lifecycle from ideation to production, ensuring scalable, secure AI across internal and customer-facing use cases.

Responsibilities include leading generative AI patterns, RAG, agentic workflows, and AI-enabled automation, while coordinating integrations across

Responsibilities

• Serve as PCI's senior technical leader for AI engineering, providing architectural direction, technical oversight, and implementation guidance for enterprise AI initiatives.
• Partner with business and technology stakeholders to evaluate AI opportunities and determine appropriate technical approaches, architectures, and implementation strategies.
• Define and maintain AI engineering standards, reference architectures, design patterns, and best practices that support scalable, secure, and supportable solutions.
• Lead the architecture, design, implementation, and operationalization of AI solutions across customer-facing and internal business use cases.
• Establish solution patterns for generative AI, retrieval augmented generation (RAG), agentic workflows, intelligent assistants, and AI-enabled automation.
• Design and oversee AI integrations across enterprise platforms, business applications, digital products, and the Enterprise Data Platform.
• Drive technical decision-making throughout the AI solution lifecycle from ideation through production deployment and ongoing optimization.

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following, but other duties may be assigned.

• Serve as PCI's senior technical leader for AI engineering, providing architectural direction, technical oversight, and implementation guidance for enterprise AI initiatives.
• Partner with business and technology stakeholders to evaluate AI opportunities and determine appropriate technical approaches, architectures, and implementation strategies.
• Define and maintain AI engineering standards, reference architectures, design patterns, and best practices that support scalable, secure, and supportable solutions.
• Lead the architecture, design, implementation, and operationalization of AI solutions across customer-facing and internal business use cases.
• Establish solution patterns for generative AI, retrieval augmented generation (RAG), agentic workflows, intelligent assistants, and AI-enabled automation.
• Design and oversee AI integrations across enterprise platforms, business applications, digital products, and the Enterprise Data Platform.
• Drive technical decision-making throughout the AI solution lifecycle from ideation through production deployment and ongoing optimization.
• Establish and maintain AI engineering, operational, MLOps, and LLMOps practices across development, testing, validation, and production environments.
• Implement processes for model lifecycle management, monitoring, observability, testing, version control, and continuous improvement.
• Ensure AI solutions are engineered for scalability, reliability, maintainability, supportability, and operational readiness.
• Partner with Cybersecurity, Infrastructure, Quality, and Data Engineering teams to implement technical controls supporting PCI's AI governance framework.
• Partner with Legal, Procurement, Cybersecurity, Quality, and business stakeholders to assess the technical feasibility, operational impact, and implementation requirements of AI-related contractual commitments, security controls, data protection requirements, and regulatory obligations.
• Support AI risk assessments, validation activities, audit readiness efforts, and governance reviews as required.
• Ensure AI solutions align with regulatory requirements, security standards, privacy requirements, responsible AI principles, and applicable quality processes.
• Monitor, forecast, and optimize AI-related platform, licensing, model consumption, infrastructure, and operational costs.
• Establish metrics and reporting related to AI adoption, operational effectiveness, solution performance, cost optimization, and business value realization.
• Serve as the primary technical lead for AI-related vendors, consultants, contractors, and implementation partners.
• Direct and oversee AI solution delivery performed by external development teams and strategic technology partners.
• Evaluate emerging AI technologies, products, platforms, models, service providers, and industry practices to support technical decision-making and innovation.
• Ensure partner-delivered solutions align with PCI architecture standards, quality expectations, delivery commitments, and business objectives.
• Build and mature PCI's AI engineering capability, including future team development, mentoring, knowledge sharing, and engineering excellence.
• Foster a culture of innovation, responsible experimentation, continuous improvement, and technical learning across the AI engineering function.
• Completes all job duties in compliance with company policies, SOPs, safety rules, and all applicable federal, state, local, quality, and regulatory requirements, including OSHA, FDA, and cGMP standards.
• This position may require overtime and/or weekend work.
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
• Attendance of work is an essential function of this position.
• Performs other duties as assigned by Manager/Supervisor.

Special Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions.

Stationary Position: From 1/4 to 1/2 of the day.

Move, Traverse: From 1/4 to 1/2 of the day.

Operate, activate, use, prepare, inspect, or place: None

Install, place, adjust, apply, measure, use, or signal: None.

Ascend/Descend or Work Atop: None.

Position self (to) or Move (about or to):