Director, Agency Closing Officer

Capital One; Jericho (NY); On-site; USD 208,000 - 237,000; Full time

Job summary

Capital One is seeking a Director of Loan Closing in the New York area to oversee and manage the operational aspects of multifamily mortgage loan closings in line with Fannie Mae and Freddie Mac guidelines.

You will supervise closing staff, coordinate with customers, originators and vendors, and ensure timely settlements while meeting regulatory deadlines and maintaining high service levels.

Qualifications

• At least 5 years loan closing experience.
• Bachelor's Degree or Military Experience preferred.
• Proficiency in Microsoft Office and Salesforce.

Responsibilities

• Maintain close communication with customers, originators, third party vendors and underwriters to ensure proper and timely settlement.
• Send written requests or make phone calls to customers, attorneys and other third parties to obtain additional information as required.
• Review and apply new information regarding investor/underwriting guidelines and company policies.
• Verify underwriting and funding conditions are signed off prior to settlement.
• Supervise and guide support staff to ensure outputs are accurate and timely.

Skills

Loan closing experience

Team supervision

Customer communication

Education

Bachelor's degree or military experience

Tools

Microsoft Office

Salesforce

Job description

In this role, as a Director of Loan Closing, you will operate under limited supervision in performing activities related to overseeing and managing the operational aspects of Fannie Mae and Freddie Mac multifamily mortgage loan closings.

In this role, you will manage a busy mortgage finance company and meet strict corporate and GSE regulatory deadlines while maintaining a high quality of service and you will maintain superior customer service skills, be detail oriented and self‑motivated.

Responsibilities

• Maintain close communication with customers, originators, third party vendors and underwriters to ensure proper and timely settlement
• Send written requests or make phone calls to customers, attorneys and other third parties to obtain additional information as required
• Review and apply new information received regarding investor and underwriting guidelines, company policies, processing procedures
• Verify underwriting and funding conditions are signed off prior to settlement
• Ability to perform real estate tax and insurance escrow analysis for closing
• Review title requirements for state specific mortgage attachments and /or state mortgage tax requirements
• Work with insurance analyst to ensure borrower obtains required insurance coverage (casualty, liability, flood, wind)
• Gather and prepare information for completion of closing documents including 3rd party fees, payoffs and subordinations
• Confirm loan information in all banks and GSE delivery systems/portals are accurate.
• Review and work with closing counsel in the preparation and delivery of closing documents.
• Review final settlement statements for accuracy and compliance, including the verification of seller and lender credits, funds on deposit, and payoff of debt
• Supervise and guide support staff (closing coordinator, closing analyst), by being familiar with their assigned duties and ensuring their output is accurate and delivered on time
• Follow up with a closing and escrow agent to verify settlement of loan, disbursement of funds and advise of any problems or concerns
• Meet established productivity levels and turnaround times as set by the deal team and closing guideline standards

Basic Qualifications

• At least 5 years loan closing experience

Preferred Qualifications

• Bachelor's Degree or Military Experience
• At least 6+ years of agency commercial mortgage loan closing experience
• At least 6+ years loan closing experience
• Proficiency in Microsoft Office and Salesforce

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Jericho, NY: $207,600 - $236,900 for Director, Agency Loan Admin
• McLean, VA: $190,300 - $217,200 for Director, Agency Loan Admin
• New York, NY: $207,600 - $236,900 for Director, Agency Loan Admin

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).