Director, Account Management

Concentrix

United States

Remote

USD 140,000 - 175,000

Full time

4 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Paid learning days

Job summary

Concentrix is a global technology and services leader seeking a Director of Account Management to drive strategic relationships with key United States accounts in a work-at-home capacity. The role sits in the Go-to-Market organization and emphasizes building and retaining client relationships, while advancing digital transformation initiatives for automotive-sector clients.

You will lead account growth, coordinate responses to RFI/RFPs, and engage CXO-level stakeholders.

Qualifications

Experience selling into a major wireless carrier or similar enterprise account.
Ability to lead Digital Transformation conversations with C-level executives across sectors.
Strong financial acumen to build compelling account-growth plans.
Experience in a BPO/consulting or software services company.
Automotive sector experience is essential.

Responsibilities

Understand the digital transformation landscape and opportunities for clients.
Understand CX technical solutions and their business value for clients.
Build and maintain relationships with business decision makers.
Deliver sales presentations to decision makers.
Identify and plan opportunities that drive account growth.
Coordinate with the account team to maintain the Account Growth Plan.
Coordinate responses to RFI/RFPs and with sales/delivery teams.
Own the P&L and financials; achieve KPIs.

Skills

Automotive focus

C-suite engagement

Account management

Sales leadership

Relationship building

Education

Bachelor's degree in STEM

Tools

CRM software

Job description

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title

Director, Account Management

Job Description

The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio* Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships.

The ideal candidate will have experience with a global digital transformation services company and possess the capability to represent a diverse array of solutions including business strategy, experience design, software engineering, automation, and operations. Candidates should have experience in engaging and building relationships with business decision makers and executives at the CXO level. Experience in the Automotive Sector is essential, and strategic account management skills along with a robust network within target accounts are highly advantageous for this role. This is a Work-at-Home role located in the United States.

You Will Be Responsible For

Understanding the digital transformation landscape.
Understanding CX technical solutions and the value it creates for clients.
Creating and maintaining strong relationships with business decision makers.
Delivering sales presentations to decision makers.
Identifying and planning opportunities that drive account growth.
Working with the account team to formulate and maintain the Account Growth Plan.
Coordinating responses to RFI/RFPs.
Coordinating with sales, technical, and delivery teams to drive positive outcomes.
Owning the P&L and financials.
Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT).

Your Skills And Requirements Will Include

Relevant Automotive Industry Focus
Experience (preferably BPO) in a strategic consulting or software development services company, selling into a major wireless carrier.
Possess the financial and business acumen to build compelling account-growth plans.
A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers.
Robust knowledge of the client/industry space.
Consultative Business Development mentality and approach.
Possesses proven expertise in stimulating business activities, with the ability to think innovatively, yet remains goal-oriented and committed to delivering exceptional results for our clients.
Previous success achieving revenue targets and strategic growth.
Hardworking, with exceptional presentation and communications skills.
Good team building and customer service skills that can help drive satisfaction.
Negotiate effective commercial terms and agreements.
Bachelor's degree in a STEM discipline would be advantageous.

The base salary range for this position is $140,000- $175,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is October 25, 2026.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English
Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

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