Director, Access and Research Services
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Job summary
Qualifications
- 10 years of experience in an academic or research library setting with managerial responsibilities.
- 7+ years of successful people management experience.
- Experience managing multiple projects and initiatives.
Responsibilities
- Oversee collaboration between Research Libraries staff and Digital Product Management.
- Manage budgets and grants, contribute to fundraising initiatives and events.
- Develop and implement a centralized service model for electronic document delivery.
Skills
Education
Job description
Overview
The New York Public Library (NYPL) has been one of the world’s great public research libraries for more than 130 years. Its research centers provide opportunities for engagement with in-depth and unique collections, inspirational reading rooms, exhibitions, programs, and a range of research services. Collections and Research Services encompasses several departments focused on managing the ongoing development of our exceptional research collections, advancing unified discovery and expanding access, both in-person and online, and ensuring stewardship of the collections at every stage of their lifecycle.
NYPL seeks a proven and visionary leader to advance the Library’s strategic goals to improve access and optimize the user experience, ensuring our diverse and unique research collections are accessible to the broadest number of patrons and reach new audiences.
We are looking for someone we can count on to:
Own:
- And lead engagement with research staff on the Library’s five-year strategic priorities related to optimizing the infrastructure supporting the patron experience and clarifying policies and procedures for core collection management and discovery systems.And drive NYPL’s digitization strategy and related policies, and partner on major initiatives to expand access to the Library’s research collections.
Teach:
- Priorities and progress across the Library and with external partners
- And foster awareness of new tools, systems, and approaches that strengthen discovery and access.
Learn:
- The scope of NYPL’s research collections and the needs of patrons and staff
- and use data, assessment, and user insights to shape patron-centered services.
- And understand the challenges and opportunities of AI for discovery and access.
Improve:
- Policies, optimize workflows, and strengthen communication to enhance staff collaboration and the patron experience.
- A culture of engagement and inclusivity within the Access and Research Services team.
Some expectations for this role are that within:
1 month, this person will:
- Understand responsibilities, current projects, and begin establishing working relationships with key partners across NYPL and ReCAP.
3 months, this person will:
- Contribute to committees and strategic planning efforts, clarify team priorities, understand gaps in policies and procedures, and develop a preliminary plan for aligning staff around a shared vision.
6 months and beyond, this person will:
- Establish a clear roadmap for access and research services, with measurable goals and resource needs identified.
Responsibilities
- Oversees the collaboration between the Research Libraries staff and the Digital Product Management team to develop and refine the strategic vision for a unified patron experience on its website and initiatives that expand access to more scholarly ebooks through innovative approaches such rights clearance partnerships
- Ensures staff engagement for the ongoing development of the Research Catalog and compliance with ILS and circulation policies and procedures
- Oversees the systems and policies that support access to the collections, including Aeon, EDS, and resource sharing systems; supports the implementation of a new DAMS as related to integration with these systems
- Oversees resource-sharing services; engages with partners, including the Manhattan Research Library Initiative (MaRLI), the ReCAP Shared Collections, BorrowDirect partners, and the CUNY-wide community to strengthen and sustain our partnerships and new initiatives; represents NYPL on partner committees
- Leads the review and development of a multi-pronged digitization strategy and related policies and procedures
- Develops and implements, in collaboration with stakeholders, a centralized service model for the library’s electronic document delivery services, Scan and Deliver, for general and special collections
- Oversees accessibility services for the research collections, partnering with other teams – Branches, Digital, Legal, and HR – to align policies, services, and products to address access to the collections for research patrons with disabilities
- Oversees the public order team and commercial digitization and licensing initiatives
- Ensures that accurate and consistent research usage data is being reported; oversees special research assessment projects, and uses data-informed decision making to optimize services
- Effectively manages organizational change, strengthening the alignment of people and processes to deliver the best possible experience to patrons
- Manages budgets and grants and contributes to fundraising initiatives and events
- Develops and supports staff, fostering inclusion, professional growth, and a collaborative culture
- Represents NYPL nationally in consortia and conferences, advancing its role as a leader in access and discovery
- Performs other related duties as required
Required Education, Experience & Skills
Required Education & Certifications
ALA-accredited MLS and substantial research library experience or Masters degree and relevant, substantial research library experience
Required Experience
- 10 years of experience in an academic or research library setting, with increasingly responsible managerial responsibilities
- 7+ years of successful people management experience
- Successfully demonstrated experience promoting and managing access systems and services to support research and scholarly communication
- Successfully demonstrated experience in strategic planning, project and resource management, problem-solving, and decision-making in a collaborative and coordinated work environment; a proven team player
- Demonstrated experience in analyzing workflows, developing policies, and implementing change to promote alignment and greater efficiency of operations
- Experience managing multiple projects and initiatives
- Demonstrated experience evaluating the effectiveness of products and systems that support collections discovery and access
- Experience setting clear and attainable performance goals
- Experience with project management principles and tools preferred
Required Skills
- Excellent interpersonal, oral, and written communication skills
- Strong leadership and project management skills, including negotiation and influencing skills
- Excellent analytical skills and ability to lead complex projects
- Demonstrated ability to build consensus and promote productive teamwork
- Knowledge of current issues and emerging trends in research library services and systems as well as emerging technologies
- Successfully demonstrated commitment to excellence in public service
Managerial/Supervisory Responsibilities
Oversees a staff of approximately 12 FTE with 2-3 direct reports
Overview
The New York Public Library (NYPL) has been one of the world’s great public research libraries for more than 130 years. Its research centers provide opportunities for engagement with in-depth and unique collections, inspirational reading rooms, exhibitions, programs, and a range of research services. Collections and Research Services encompasses several departments focused on managing the ongoing development of our exceptional research collections, advancing unified discovery and expanding access, both in-person and online, and ensuring stewardship of the collections at every stage of their lifecycle.
NYPL seeks a proven and visionary leader to advance the Library’s strategic goals to improve access and optimize the user experience, ensuring our diverse and unique research collections are accessible to the broadest number of patrons and reach new audiences.
We are looking for someone we can count on to:
Own:
- And lead engagement with research staff on the Library’s five-year strategic priorities related to optimizing the infrastructure supporting the patron experience and clarifying policies and procedures for core collection management and discovery systems.
- And drive NYPL’s digitization strategy and related policies, and partner on major initiatives to expand access to the Library’s research collections.
Teach:
- Priorities and progress across the Library and with external partners
- And foster awareness of new tools, systems, and approaches that strengthen discovery and access.
Learn:
- The scope of NYPL’s research collections and the needs of patrons and staff
- and use data, assessment, and user insights to shape patron-centered services.
- And understand the challenges and opportunities of AI for discovery and access.
Improve:
- Policies, optimize workflows, and strengthen communication to enhance staff collaboration and the patron experience.
- A culture of engagement and inclusivity within the Access and Research Services team.
Some expectations for this role are that within:
1 month, this person will:
- Understand responsibilities, current projects, and begin establishing working relationships with key partners across NYPL and ReCAP.
3 months, this person will:
- Contribute to committees and strategic planning efforts, clarify team priorities, understand gaps in policies and procedures, and develop a preliminary plan for aligning staff around a shared vision.
6 months and beyond, this person will:
- Establish a clear roadmap for access and research services, with measurable goals and resource needs identified.
Responsibilities
- Oversees the collaboration between the Research Libraries staff and the Digital Product Management team to develop and refine the strategic vision for a unified patron experience on its website and initiatives that expand access to more scholarly ebooks through innovative approaches such rights clearance partnerships
- Ensures staff engagement for the ongoing development of the Research Catalog and compliance with ILS and circulation policies and procedures
- Oversees the systems and policies that support access to the collections, including Aeon, EDS, and resource sharing systems; supports the implementation of a new DAMS as related to integration with these systems
- Oversees resource-sharing services; engages with partners, including the Manhattan Research Library Initiative (MaRLI), the ReCAP Shared Collections, BorrowDirect partners, and the CUNY-wide community to strengthen and sustain our partnerships and new initiatives; represents NYPL on partner committees
- Leads the review and development of a multi-pronged digitization strategy and related policies and procedures
- Develops and implements, in collaboration with stakeholders, a centralized service model for the library’s electronic document delivery services, Scan and Deliver, for general and special collections
- Oversees accessibility services for the research collections, partnering with other teams – Branches, Digital, Legal, and HR – to align policies, services, and products to address access to the collections for research patrons with disabilities
- Oversees the public order team and commercial digitization and licensing initiatives
- Ensures that accurate and consistent research usage data is being reported; oversees special research assessment projects, and uses data-informed decision making to optimize services
- Effectively manages organizational change, strengthening the alignment of people and processes to deliver the best possible experience to patrons
- Manages budgets and grants and contributes to fundraising initiatives and events
- Develops and supports staff, fostering inclusion, professional growth, and a collaborative culture
- Represents NYPL nationally in consortia and conferences, advancing its role as a leader in access and discovery
- Performs other related duties as required
Required Education, Experience & Skills
Required Education & Certifications
ALA-accredited MLS and substantial research library experience or Masters degree and relevant, substantial research library experience
Required Experience
- 10 years of experience in an academic or research library setting, with increasingly responsible managerial responsibilities
- 7+ years of successful people management experience
- Successfully demonstrated experience promoting and managing access systems and services to support research and scholarly communication
- Successfully demonstrated experience in strategic planning, project and resource management, problem-solving, and decision-making in a collaborative and coordinated work environment; a proven team player
- Demonstrated experience in analyzing workflows, developing policies, and implementing change to promote alignment and greater efficiency of operations
- Experience managing multiple projects and initiatives
- Demonstrated experience evaluating the effectiveness of products and systems that support collections discovery and access
- Experience setting clear and attainable performance goals
- Experience with project management principles and tools preferred
Required Skills
- Excellent interpersonal, oral, and written communication skills
- Strong leadership and project management skills, including negotiation and influencing skills
- Excellent analytical skills and ability to lead complex projects
- Demonstrated ability to build consensus and promote productive teamwork
- Knowledge of current issues and emerging trends in research library services and systems as well as emerging technologies
- Successfully demonstrated commitment to excellence in public service
Managerial/Supervisory Responsibilities
Oversees a staff of approximately 12 FTE with 2-3 direct reports
https://nypl.pinpointhq.com/en/postings/55f97476-4069-4666-a722-bd6021716978
Supervisory Supervisor Management Director reporting Licensing Digital Content Accessibility Partnership Resource sharing EBSCO Information Services Aeon Product management Strategic planning Consortium Library consortium Access Services Discovery System Discovery Discovery Services discovery and access services Digital strategy
Published:Tuesday, January 20, 2026 21:48 UTC
Last updated:Tuesday, January 20, 2026 21:48 UTC
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