Director, Academic Operations & Platform Strategy

San Francisco Bay University; Fremont (CA); Hybrid; USD 170,000 - 195,000; Full time

Job summary

San Francisco Bay University (SFBUE) is seeking a Director, Academic Product Operations to lead the academic market segment, translating opportunities into scalable operating models, delivery workflows, and partner coordination.

This exempt, full-time hybrid role reports to the Vice President of Strategy & Operations and is based in the Bay Area with regular in-person collaboration in Fremont, California.

Qualifications

• Bachelor’s degree in education, business, operations, technology, or a related field or equivalent experience.
• 7+ years of experience in program operations, academic operations, EdTech, or related fields.
• Experience building operating models, workflows, KPIs, dashboards, and delivery systems.
• Experience managing vendors or platform delivery relationships.
• Ability to lead complex cross-functional initiatives with senior leaders.
• Excellent written and verbal communication and executive-level updates.
• Ability to operate in an early-stage environment with ambiguity and ownership.

Responsibilities

• Lead operational planning and execution for the Academic market segment.
• Refine and manage the operating model for SFBU/SFBUE Pro+ and related offerings.
• Build repeatable workflows, SOPs, KPIs, dashboards, and reporting structures.
• Serve as primary operating lead across academic platform, technical, and strategic partners.
• Maintain visibility into partner performance, risks, and improvements.
• Translate delivery needs into product requirements and roadmaps.
• Coordinate across leadership, faculty, suppliers, and stakeholders.
• Identify gaps and implement scalable improvements across people, process, systems.
• Support future market expansion with scalable operating infrastructure.

Skills

Program leadership

Vendor management

Executive communication

KPIs & analytics

Cross-functional collaboration

Education

Bachelor’s degree in education, business, operations, technology, or organizational leadership

Master’s degree (preferred)

Job description

San Francisco Bay University (SFBUE) is seeking a Director, Academic Product Operations to lead the academic market segment, translating opportunities into scalable operating models, delivery workflows, and partner coordination.

This exempt, full-time hybrid role reports to the Vice President of Strategy & Operations and is based in the Bay Area with regular in-person collaboration in Fremont, California.