Direct Support Supervisor

Smiles-Like-Yours; Ashland (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Smiles-Like-Yours is seeking a Direct Support Supervisor to coordinate daily activities at the Hanover (Ashland) Adult Social Club in Virginia. You will supervise DSPs, support members, manage staff schedules, and liaise with Case Managers and families to ensure quality care.

The role requires strong organizational and communication skills, empathy, and reliability; experience in human services is preferred. Occasional transportation and light lifting may be involved.

Qualifications

• High school diploma or GED required.
• Experience with individuals with intellectual and developmental disabilities recommended.
• Supervisory experience preferred.

Responsibilities

• Coordinate daily activities of the Hanover (Ashland) Adult Social Club.
• Supervise Direct Support Professionals (DSPs) and provide direct support to members.
• Manage work schedules and field inquiries from Case Managers and families.
• Monitor medication management and ensure compliance.
• Open/close facility on time and supervise program schedules.
• Attend and supervise community outings and incident report processes.

Skills

Organizational skills

Active listening

Critical thinking

Effective communication

Empathy

Advocacy

Cultural competence

Patience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

The Direct Support Supervisor is responsible for coordination and oversight of the daily activities of the Hanover (Ashland) Adult Social Club. Direct Support Supervisor provides supervision of Direct Support Professionals (DSPs) and provides direct support to members and residents, as needed.

Requirements

ESSENTIAL FUNCTIONS:

• Implementing and enforcing the policies and procedures of the Company.
• Applying first aid, CPR and or Tova, when necessary.
• Reviewing progress notes to ensure timely completion.
• Logging Attendance.
• Monitoring medication management and compliance.
• Supervising Direct Support Staff.
• Managing work schedules of assigned location(s).
• Fielding inquiries from Case Managers, family members, and other involved individuals, document, and escalat as appropriate.
• Directing and enforcing each program’s general schedule of supports.
• Greeting and signing in all guests.
• Opening facility doors on time, ensures designated staff does the same.
• Purchasing all activity items and gas.
• Attending and supervises community outings.
• Reviewing and completing supervisor actions for serious incident reports and behavior intervention reports.
• Administering medication, when necessary.
• Serves as Manager on Duty for assigned week.
• Performs other related work, as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the human services field.
• Organizational skills.
• Active listening skills.
• Critical thinking skills.
• Ability to communicate effectively orally and in writing.
• Ability to exhibit empathy.
• Ability to advocate for the needs and rights of others.
• Ability to exhibit cultural competence.
• Ability to be patient with individuals/clients and others.

EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D. required.
• At least one year of experience of working with individuals with intellectual and development disabilities.
• At least one year of supervisory experience preferred.

OTHER REQUIREMENTS:

• Must be on time to work, reliable, and dependable.
• Must be flexible and able to fill in when needed and on short notice.
• Must possess intermediate computer skills and be able to effectively use Microsoft applications.
• Preferred candidates are those who are TOVA, CPR, and medication administration certified.
• Must possess a valid Virginia Driver’s License in good standing and possess reliable transportation.
• Must undergo and successfully pass background checks through the Commonwealth of Virginia and other regulatory bodies, as required.

PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS:

• Must be able to effectively and safely lift and transport individuals via wheelchair and able to lift, squat, bend, stoop, and crouch.
• May interact with the public, other Company employees, member/residents’ families, and caseworkers/managers.

EVALUATION:

• Performance will be evaluated on the ability and effectiveness with which the incumbent accomplishes the above responsibilities and associated performance metric indicators.