Direct Support Program Manager

RHA Health Services, LLC; North Carolina; On-site; USD 41,850 - 51,150; Full time

Benefits offered by this job

Payactiv

Employee perks and discount program

Paid Time Off

Health/Insurance

Job summary

RHA Health Services, Cleveland, NC seeks a Direct Support Program Manager to supervise Direct Support Professionals, manage operations, staffing and budgets for assigned facilities, and ensure compliant service delivery.

You will collaborate with clinical staff, support development of person-centered plans, and participate in on-call coverage to meet patient needs and maintain quality assurance across shifts.

Qualifications

• High school diploma or equivalent
• One year of experience with people with developmental disabilities
• Excellent verbal and written communication skills
• Flexible schedule and availability to provide on-call coverage as needed
• CPR, first aid, NCI and/or MedTech certification, a plus
• Must be at least 18 years of age

Responsibilities

• Develops and maintains a system for assuring integration of basic developmental care and programming services
• Supervises and coordinates activities of Direct Support employees and manages operations, staffing and budget of assigned facilities
• Interviews and hires Direct Support Professionals
• Assists with creating employee schedules ensuring adequate staffing coverage
• Works closely with clinical staff to maintain communication and standardize procedures
• Provides shift coverage in times of acute shortages of direct support staff
• Assists in Quality Assurance processes and Mealtime/Environmental/Interaction/Third Shift Assessments
• Interviews, hires, coaches and terminates employees as needed

Skills

Verbal communication

Written communication

Flexible schedule

On-call readiness

Education

High school diploma or equivalent

Job description

## Direct Support Program ManagerApplyremote type: On-sitelocations: Cleveland, NCtime type: Full timeposted on: Posted Todayjob requisition id: R62784**We are hiring for:**Direct Support Program Manager**Type:**RegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Performs a variety of administrative, training and personnel functions. Supervises and coordinates activities of Direct Support employees and manages operations, staffing and budget of assigned facilities. Conducts unit investigations for compliance and allegations of abuse, neglect, and exploitation. Coordinates and monitors unit’s quality assurance system. Assists Administrator with the development of services and oversight of the unit. Takes rotating on-call responsibility. Relies on experience, knowledge, and judgment with limited direction and supervision.**Salary: $ 46,500.00/Annually****DUTIES AND RESPONSIBILITIES:*** Develops and maintains a system for assuring integration of basic developmental care and programming services.* Supervises and coordinates activities of Direct Support employees and manages operations, staffing and budget of assigned facilities.* Interviews and hires Direct Support Professionals* Assists with creating employee schedules ensuring that there is always adequate staffing coverage.* Works closely with clinical and professional healthcare staff to maintain communication and provide feedback, standardizing procedures, and expediting the implementation of person-centered plans.* Provides shift coverage in times of acute shortages of direct support staff. Provides on call coverage for people supported they support and services as needed.* Provides after-hours and on-call coverage as part of the direct care rotation* Works closely with Qualified Professional and other clinical/professional staff to maintain communication and provide feedback, standardize procedures, expedite Person Centered Plan implementation and workflow and to improve efficiency of team* Partners with the Worker’s Compensation team to ensure prompt reporting and investigation of employee injuries, ensures employee receive needed safety training and coaches employees not working safely and properly* Periodically monitors all shifts and basic developmental care to ensure that legislative standards are met. Constantly monitors activities to ensure that health and sanitary standards are met; corrects any deficiencies noted by internal/external authorities.* Assists in the Interdisciplinary Team Process, as needed. Participates in the Quality Assurance Assessment system which may include; Mealtime Assessment, Environmental Assessment; Interaction Assessment and Third Shift Assessment.* Interviews, hires, coaches and terminates employees as needed.* All other duties as assigned.**SUPERVISORY RESPONSIBILITIES:**This position supervises Group Home Supervisors and Direct Support Professionals**MINIMUM QUALIFICATIONS:*** A high school diploma or equivalent* One year of experience working with people with developmental disabilities.* Excellent verbal and written communication skills.* Flexible schedule and availability to provide on-call coverage as needed.* CPR, first aid, NCI and/or MedTech certification, a plus* Must be at least 18 years of age**PHYSICAL DEMANDS AND WORK ENVIRONMENT:*** Regularly required to lift 20 lbs.* Must be able to lift a minimum of 50 lbs.* Must be able to pull a minimum of 20 lbs.* Must be able to squat, kneel, crawl, crouch, climb, and stoop.* Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.* Required to regularly stand and walk.* Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting.* Vision requirements include close vision, distance vision, and peripheral vision.* Must be able to talk and hear.RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.**Pre-employment screening:*** Complete criminal background* Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)* Drug testing* Education verification and other credentialing based on position requirements.* Proof of employment history or references (if required)* Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.**We offer the following benefits to employees:*** **Payactiv:** early access to the money you’ve earned from hours you’ve already worked, before payday!* **Employee perks and discount program**: to help you save money!* **Paid Time Off** (full-time employees only)* **Health/Insurance** (full-time employees only)* **401(k) retirement** **savings program*** **Wellbeing Programs: Physical, Emotional and Financial*** **Chronic Disease management programs for hypertension and diabetes** (for qualifying employees)* **Training: Free CPR, first aid, and job-specific training opportunities**\*contract/contingent workers and interns do not qualify for any of the above benefitsEEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.**About RHA:**At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.If you are ready to make a difference in the lives of people we serve and support apply to join the team today.