Direct Support Professional Supervisor

Seven Hills Foundation; Worcester (MA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Health Insurance

Enhanced Retirement Plan

Student Loan Assistance

Vacation cash-out option

Accrued paid sick time

Job summary

Seven Hills Foundation in Worcester, MA, seeks a Direct Support Professional Supervisor to lead and guide residential counselor staff in ensuring a safe and therapeutic environment for youth. The role requires experience in residential youth care and emphasizes teamwork and leadership in a fast-paced setting.

As part of the position, candidates will receive competitive pay, and benefits include health insurance, retirement plans, and additional support for education expenses.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum age of 21 years required.
• 1-3 years of residential youth experience is necessary.

Responsibilities

• Lead and support residential staff during shifts.
• Ensure safety and supervision of youth and staff.
• Model and enforce established boundaries and professionalism.

Skills

Leadership

Communication

Crisis Prevention Techniques

Interpersonal Skills

Education

High school diploma, GED, or HiSET

Tools

CPI / De-escalation & Physical Management Cert.

First Aid and CPR Cert.

Job description

Lead With Purpose. Support With Impact.

Overview

Pay: $21.00-$22.00/hour

YOU, Inc. is seeking experienced and dependable Direct Support Professional Supervisors to lead residential counselor staff in our 24‑hour acute and congregate care programs. This role is ideal for a hands‑on leader who thrives in fast‑paced environments, values teamwork, and is committed to creating safe, structured, and therapeutic spaces for youth. As a Shift Supervisor, you’ll work in ratio alongside your team—guiding, coaching, and modeling best practices while ensuring the safety and well‑being of both staff and youth.

Benefits for Full‑time Employees

• Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
• Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
• Student Loan Assistance: Consolidation, counseling, & limited employer contribution.
• Discounted Tuition with College & University Partnerships.
• Tuition Assistance: Reimbursed or prepaid college coursework.
• Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co‑payed by Seven Hills.

Work‑Life Balance

• Generous Accrued Paid Vacation: 3 weeks in your first year.
• Vacation Cash‑Out Option.
• 3 Paid Personal Days.
• 11 Paid Holidays.
• Accrued Paid Sick Time.

Benefits for Part‑time Employees

• Accrued Paid Sick Time.
• Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week).
• Student Loan Assistance: Consolidation and free debt counseling.
• Personal PTO (Minimum 20 hour regular part‑time schedule - does not apply to per diem).

Responsibilities

Leadership & Supervision

• Lead and support residential counselor staff during assigned shifts.
• Provide coaching, feedback, and real‑time guidance to staff.
• Ensure all staff receive critical updates, assignments, and shift expectations.
• Promote teamwork and address staff concerns promptly and professionally.

Safety & Therapeutic Milieu

• Ensure the safety and supervision of youth and staff at all times.
• Actively monitor the milieu, identify risks, and take corrective action as needed.
• Maintain appropriate client‑to‑staff ratios and coordinate relief staffing when necessary.
• Cultivate a therapeutic environment that supports emotional regulation, social growth, and positive behavior.

Program Structure & Daily Operations

• Ensure daily programming schedules and routines are followed.
• Support youth participation in activities, meals, chores, and daily living tasks.
• Participate in facility upkeep, room checks, and overall cleanliness of the unit.

Boundaries, Ethics & Professionalism

• Model and enforce appropriate physical, emotional, logistical, and informational boundaries.
• Uphold HIPAA requirements and protect client confidentiality.
• Maintain professional, respectful interactions with staff, youth, families, and visitors.

Documentation & Compliance

• Review treatment plans and safety plans as needed.
• Complete shift notes, logs, medication documentation, and incident reports.
• Ensure documentation is accurate, timely, and compliant with agency standards.

Crisis Prevention & Intervention

• Utilize CPI de‑escalation techniques to prevent and manage crisis situations.
• Apply physical management interventions only when necessary and in accordance with training.
• Approach all interactions through a trauma‑informed, strengths‑based, and culturally responsive lens.

Qualifications

What We’re Looking For

• High school diploma, GED, or HiSET required.
• Minimum age of 21 years.
• 1–3 years of related experience; residential youth experience required.
• Proven ability to lead calmly and professionally in high‑stress situations.
• Strong communication, judgment, and interpersonal skills.
• Ability to build rapport and work effectively with staff and youth.
• Commitment to ethical practice, confidentiality, and agency policies.

Additional Requirements

• Valid driver’s license (Class C or D), acceptable driving record, and reliable transportation.
• Willingness to maintain required certifications, including:
  • CPI / De‑escalation & Physical Management
  • First Aid, CPR, and Universal Precautions
  • Medication Management / MAP
  • Van & Driver Safety