Direct Support Professional Supervisor

Achieve; New York, Northern (NY, KY); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Company-paid life insurance

Disability coverage

Voluntary plans

33 days PTO annually

Job summary

Achieve in Greene, NY is seeking a Direct Support Professional Supervisor to lead residential programs, ensuring quality, safety, and regulatory compliance. You will oversee staff, manage scheduling, and ensure thorough documentation and reporting for individuals served.

The role emphasizes person-centered practice, coordination with families and providers, and ongoing staff development through required trainings and certifications.

Qualifications

• Associate degree and 3 years of experience in OPWDD or similar human services setting
• Must physically be able to perform required certifications and lift up to 50 pounds.

Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care and safety
• Supervise, coach, and evaluate staff including scheduling, payroll approvals, and performance management
• Develop staff schedules and participate in a 24/7 on-call rotation
• Ensure completion and compliance of all program documentation (Life Plans, ISP/SAP, habilitation notes, billing)
• Lead interdisciplinary meetings and communicate with families and service providers
• Promote person-centered practices to support independence and meaningful outcomes
• Monitor compliance, address incidents, and participate in investigations
• Ensure trainings and certifications (CPR, First Aid, SCIP) are maintained
• Maintain communication with internal teams and community partners
• Perform additional duties as assigned

Skills

Staff supervision

Regulatory compliance

Leadership

On-call coordination

Education

Associate degree

Job description

Description

Direct Support Professional Supervisor

Location: Greene, NY

Salary: $25.00 -$26.25

Benefits: Include medical, dental, vision, retirement, company-paid life and disability coverage, optional voluntary plans, and 33 days of PTO annually for eligible full-time employees

The Direct Support Professional Supervisor is responsible for the overall operation, compliance, and performance of assigned residential programs. This role provides leadership to staff, ensures high-quality person-centered services, and maintains regulatory and organizational standards while promoting the health, safety, and independence of individuals served.

Direct Support Professional Supervisor Key Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards
• Supervise, coach, and evaluate staff (Assistant Residence Managers and Residential Aides), including hiring support, scheduling, payroll approvals, and ongoing performance management
• Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation
• Ensure completion, accuracy, and compliance of all program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records
• Lead and participate in interdisciplinary meetings, case conferences, and communication with families, guardians, and service providers
• Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served
• Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required
• Ensure staff complete required trainings and maintain certifications (e.g., CPR, First Aid, SCIP), while supporting ongoing professional development
• Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery
• Perform additional duties and program support activities as assigned

Requirements

• Associate degree and 3 years of experience in OPWDD or a similar human services setting, or an equivalent combination of education and experience
• Must physically be able to perform required certifications and lift fifty (50) pounds.