Direct Support Professional (Caregiver)

Metrocare Services; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Retirement plan

Job summary

Metrocare Services, the leading mental health provider in North Texas, seeks an CLS supervisor to oversee staff, coordinate assessments and treatment planning, and coordinate in-office and community activities for consumers. The role emphasizes trauma-informed care, life skills guidance, and ensuring timely documentation.

Qualified candidates bring a Bachelor degree with experience in mental health or related human services and the ability to manage schedules, advocate for consumers, and

Qualifications

• Bachelor degree with one year experience, or High school/GED with three to five years experience in Mental Health, vocational services, human services or business.

Responsibilities

• Provide general supervision over CLS staff.

Skills

Analytical skills

Communication skills

Professional acumen

Business ethics

Continuous improvement

Problem solving

Confidentiality

Education

Bachelor degree + 1 year experience

HS/GED + 3–5 years experience

Tools

Word

Excel

Outlook

PowerPoint

Job description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. Serves, as part of the interdisciplinary team in identifying and addressing needs of the consumer. Provides guidance regarding life skills and practical application of all training received. Provide program support to include but not limited to assisting with maintaining compliance, problem solving, anger management, symptom support and utilizing resources and referrals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The essential functions listed here are representative of those that must be met to successfully perform the job.
• Provide general supervision over CLS staff.
• Assist in creating and implementing training to CLS staff for day to day duties.
• Work with team on assessments and treatment planning.
• Contribute to team knowledge and understanding of each consumer.
• Develop meal plans and coordinate shopping for ingredients and oversee meal prep.
• Maintain CLS staff schedules and assign CLS teams.
• Assist in planning and Co-facilitate all scheduled CLS team meetings.
• Assist CLS staff in monitoring and assessing consumers on an on-going basis.
• Orient consumers in adjusting to new environments.
• Complete documentation within 24 hours of providing the service.
• Crisis intervention as needed.
• Report and follow up on maintenance issues with property management.
• Report maintenance concerns to Operations Team Lead.
• Advocate for consumers in agency interactions.
• Oversee monitoring consumers daily check-ins.
• Coordinate in office/community activities for consumers.
• Implement and monitor CLS staffs apartment and room inspections.
• Distribute mail and food to consumers.
• Complete incident reports as necessary.
• Performs other duties as assigned.

COMPETENCIES

• The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

QUALIFICATIONS EDUCATION AND EXPERIENCE

• Bachelor degree with one year experience, or High school/GED with three to five years experience in Mental Health, vocational services, human services or business.

MATHEMATICAL SKILLS

• Basic math skills required.

REASONING ABILITY

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Benefits Information and Perks

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please