Direct Support Personnel (DSP)

Tciworks; Rocky Mount (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A local provider of human services is seeking a dedicated professional to conduct client orientation, assess abilities and limitations, and provide job training. The role involves assisting with client arrangements, ensuring quality standards, and coordinating community activities. Ideal candidates should have a high school diploma or an associate degree, with 1-2 years of experience in a relevant setting. A clean driving record is also required. The position provides an opportunity to make a significant impact on clients' lives.

Qualifications

• 1-2 years’ experience in industrial/human service setting.
• Clean driving record required.
• Ability to assist in restraining clients if needed.

Responsibilities

• Conduct orientation and training for assigned clients.
• Assess clients’ abilities, limitations, and skills continuously.
• Coordinate and conduct community inclusion activities with clients.
• Complete payroll information and participate in training sessions.

Skills

Functional computer skills including Microsoft Office programs

Ability to work cooperatively

Positive attitude and cooperation

Education

High school diploma

Associate degree preferred

Job description

1. Conduct orientation on assigned clients: teaching good work habits, proper care of materials/equipment, safety, emergency exits, break/lunch schedules, restroom locations, relationships with co-workers/staff
2. Assess clients’ abilities, limitations, and skills continuously to monitor and document progress, provide detailed documentation regarding clients’ participation and work skills to Day Program Manager
3. Assist with client arrivals and departures
4. Provide continuous and effective job skill training to assigned clients
5. Prepare work area, weigh, count, box completed work daily and report progress to production control
6. Ensure products meet quality standards for customers, complete appropriate paperwork
7. Implement contingency activities when necessary for clients not doing production tasks; contingency activities must be educational in nature and serve to teach or reinforce vocational/life skills
8. Complete payroll information on assigned clients in a timely manner
9. Meet daily/weekly production quotas as assigned, prioritize jobs according to the direction of production control
10. Coordinate and conduct a variety of community inclusion activities with clients
11. Conduct monthly safety talks and submit paperwork to Safety Manager
12. Participate in cross-training, learn, and assist with production tasks as needed or as assigned by production control or supervisor
13. Complete quarterly reviews for clients and daily notes for clients as needed
14. For clients unable to attend, complete weekly calls and home visits, provide in-home activities
15. Arrange coverage when absent and provide coverage for other DSP who are absent
16. Participate in assigned trainings; complete NCI training and CPR/First Aid training within first year (and re-certify annually)
17. Serve as “first responders” to incidents and medical emergencies, completing incident reports as necessary

General Duties

1. Meets work deadlines and performance/productivity quotas/requirements on schedule
2. Works cooperatively with staff, clients, and personnel from other agencies/companies
3. Sets a good personal example and serves as a positive role model for clients with a positive attitude and cooperation
4. Follows all agency administrative and personnel policies, procedures, and work rules, and safety regulations
5. Maintains clean and safe work environment, teaches clients about health and safety
6. Follows all quality standards/procedures
7. Assists/performs other duties or special projects/assignments as requested by direct supervisor or other management

Requirements

High school diploma required; Associate degree preferred; 1-2 years’ experience in industrial/human service setting; functional computer skills including Microsoft Office programs; clean driving record

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform essential functions. While performing duties of this job, the employee is regularly required to stand, walk, sit, reach with hands and arms, write, type, talk, and hear. The employee must occasionally lift/carry/pull light weights (up to 20 pounds), balance, stoop, crouch. Specific vision abilities include near acuity, far acuity, field of vision, and color vision. This employee may be required to assist in restraining clients.