Direct Support Manager

Mosaic; Oakdale (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Professional & Personal Development

Tuition Reimbursement

Paid Time Off (you earn it from day 1)

Job summary

Mosaic in Connecticut is seeking a Direct Support Manager to coordinate our Residential and Day Services programs. You will supervise staff, implement program plans, schedule activities for individuals served, and ensure compliance with regulatory standards.

You’ll lead with empathy, train team members in supportive interactions, manage on-call emergencies, and maintain meticulous files and budgets. This role emphasizes person-centered care and strong teamwork.

Qualifications

• Bachelor's Degree in Psychology, Special Education or related field.
• Minimum of three years related work experience, with one year of supervisory/management experience.
• CPR and First Aid certification required, DDS medication certification may be needed.

Responsibilities

• Provide guidance and training to direct support team for compassionate, therapeutic interactions.
• Oversee residential facility and vehicle maintenance, ensuring regulatory and accreditation compliance.
• Coordinate staff scheduling, program plans, and activities for individuals served.
• Offer on-call guidance during emergencies and manage petty cash and purchases.
• Maintain medical, social and programmatic files with accurate documentation.

Skills

Leadership

Team coordination

Communication

Problem-solving

Education

Bachelor's Degree in Psychology

Bachelor's Degree in Special Education

Job description

If making a positive impact in the lives of others is a constant on your to-do list — you’ll LOVE working with a team that puts people first.

We’re looking for a Direct Support Manager to join our team!

This position’s primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes scheduling of staff, implementing program plans, and coordinating appointments and activities for the individuals served.

Who will love this job:

A coach and leader - you inspire solution-oriented thinking to those around you and are always ready to take on new challenges and situations

A teacher - not only do you love providing tangible solutions to others but you naturally bring the tools and perspective that help others “connect the dots”

A mediator - you naturally draw people together and are a catalyst for building trusting relationships

A creative problem-solver- you aren’t afraid to analyze a situation, identify potential problems, and make the necessary adjustments

What you’ll do:

• Bring valuable insights, institutional knowledge, and assistance to members of the direct support team.
• Demonstrate and train team members to interact with the people we serve in an emotionally supportive and therapeutic manner.
• Oversee the maintenance and upkeep of the residential facility and vehicles, ensuring all living environments and program activities are in compliance with regulatory requirements and accreditation standards
• Provide guidance and assist with emergency situations on an on-call basis
• Manage petty cash funds and other financial accounts, as well as the purchasing of groceries and supplies.
• Maintain medical, social and programmatic files with detailed and accurate documentation

Extras we think you’ll love:

• Competitive Pay
• Health Insurance
• Professional & Personal Development Opportunities
• Tuition Reimbursement
• Paid Time Off (you earn it from day 1!)

Schedule:

Generally Day Hours Monday-Friday/some nights/some weekends/some on call responsibilities/flexibility required.

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Requirements

• Bachelor's Degree in Psychology, Special Education or a related field.
• Experience accepted in lieu of education.
• Minimum of three years of related work experience, with one year of supervisory or management experience.
• Previous experience working with people with developmental disabilities preferred. May require CPR and First Aid certification.

Certifications & Licenses

• Certification in CPR and First Aid required.
• State of Connecticut- DDS Medication Certification Card or the ability to obtain
• State of Connecticut- Valid driver's license, vehicle registration and current vehicle insurance declaration
• MANDT certification may be required for certain states