Direct Support Manager

Mosaic; Macomb (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

CHOICE Health Plan

Tuition Assistance

403b Retirement Plan

Paid Time Off

Job summary

Mosaic is seeking a Direct Support Manager in Macomb to lead residential service operations and a team of direct support staff. You will ensure compliance with regulatory standards, manage budgets, and foster a warm, therapeutic environment for individuals served.

As a hands-on leader, you will train staff, coordinate program plans, and ensure safety and quality across facilities and transportation. A passion for empowering people with intellectual disabilities drives your daily work.

Qualifications

• Bachelor’s Degree or relevant experience accepted in lieu of degree.
• Minimum of 3 years of related work experience, including at least 1 year of supervisory or management experience.
• Experience supporting people with developmental disabilities preferred.
• Knowledge of regulatory standards, medication administration guidelines, and basic budget management.
• Strong organizational, problem-solving, and computer skills.
• Ability to translate administrative guidance into actionable, everyday care routines.
• Patient, positive attitude and passion for working with individuals with intellectual disabilities.

Responsibilities

• Lead & Inspire: schedule, coach, and supervise direct support supervisors and staff to build a high-performing team.
• Program Oversight: coordinate and manage implementation of individual program plans and monitor day-to-day operations.
• Advocacy & Support: maintain medical, social, and programmatic files; coordinate appointments and community activities.
• Operational Excellence: maintain residential facilities and vehicles; prepare administrative reports; manage local financial accounts and supplies purchasing.
• Safety & Compliance: monitor safety guidelines, regulatory requirements, accreditation standards, and OSHA regulations.
• Hands-On Leadership: train staff; step in to work direct care shifts to maintain staffing ratios; provide on-call guidance in emergencies.

Skills

Leadership

Coaching

Team supervision

Organizational skills

Problem solving

Computer skills

Communication

Staff development

Education

Bachelor’s Degree in Psychology, Special Education, or related field

Job description

Make a Meaningful Difference Leading Teams: Direct Support Manager

Location: Macomb

Hours: Days, rotating on call responsibilities - other hours as needed based on department needs

Why Join Mosaic?

When you join Mosaic, you become part of a purpose-driven organization dedicated to serving others and empowering staff. You will find a supportive culture where leadership values your contribution, encourages your professional growth, and works together toward a shared vision of community, inclusion, and empowerment.

We are seeking an inspiring, grounded, and values-driven Direct Support Manager to join our team in Macomb. Grounded in our core values of belonging, connection, faithfulness, and grit, you will steward human and financial resources while demonstrating Mosaic’s Practices of Leadership.

The Role & Impact

As a Direct Support Manager, you will oversee residential service operations, leading a dedicated team of associate direct support managers and staff. You will ensure that operations remain compliant with regulatory requirements and accreditation standards while managing within assigned budgets. Above all, you will model and foster a warm, therapeutic environment where individuals served can thrive.

Key Responsibilities

Lead & Inspire: Schedule, coach, and supervise direct support supervisors and staff to build a high-performing, compassionate team.

Program Oversight: Coordinate and manage the implementation of individual program plans and monitor day-to-day operations.

Advocacy & Support: Ensure individual medical, social, and programmatic files are accurately maintained using electronic documentation. Coordinate appointments and community activities for the people served.

Operational Excellence: Maintain residential facilities and vehicles, prepare accurate administrative reports, and manage local financial accounts, petty cash, and grocery/supply purchasing.

Safety & Compliance: Monitor safety guidelines, regulatory requirements, accreditation standards, and OSHA regulations across environments.

Hands-On Leadership: Train and guide staff in positive, emotionally supportive interactions. Step in to work direct care shifts when needed to maintain required staffing ratios, and provide guidance during emergency situations on an on-call basis.

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Education & Experience

Education: Bachelor’s Degree in Psychology, Special Education, or a related field (relevant experience accepted in lieu of a degree).

Experience: Minimum of 3 years of related work experience, including at least 1 year of supervisory or management experience. Experience supporting people with developmental disabilities is preferred.

Knowledge of regulatory standards, medication administration guidelines, and basic budget management.

Strong organizational, problem-solving, and computer skills.

Ability to translate administrative guidance into actionable, everyday care routines.

A patient, positive attitude and a passion for working with individuals with intellectual disabilities.

Licenses, Certifications & Requirements

Valid driver’s license and the ability to drive/travel as needed.

Certification in CPR and First Aid (or willingness to obtain upon hire).

Certification in State Medication Administration and MANDT de-escalation certification (or willingness to obtain upon hire)

Physical Demands

Ability to engage in frequent physical activity including standing, walking, bending, reaching, stooping, crouching, and balancing.

Capacity to lift up to 25 pounds independently, push/pull up to 40 pounds of force, and safely transfer 50 pounds.

What’s In It for You?

• Robust Benefits: CHOICE Arrangement (Custom Health Option and Individual Care Expense Arrangement). A tax free allowance benefit program in which you select the medical plan that best fits your needs. Additional benefits include life insurance, dental and vision insurance packages.
• Learning: Tax free tuition assistance up to $1000 per plan year.
• Retirement:403b plan for future planning.
• Work-Life Balance:Generous paid time off which gives you the opportunity to have a work/life balance.
• Real Purpose:The unique opportunity to bring your passion for human services and person centered planning expertise to an organization that changes lives every single day.