Direct Loan Specialist I

Socket.dev; Enola (PA); On-site; USD 20,000 - 28,000; Full time

Job summary

Members 1st is hiring a Direct Loan Specialist I to manage intake and processing of consumer loan applications. You will ensure compliance with internal policies and lending regulations while handling member inquiries and cross‑branch support.

The role includes reviewing documentation, analyzing credit reports, preparing loans for closing, and coordinating remote sign sessions and funding for various loan types.

Qualifications

• 0-1 years of related experience.
• Ability to adhere to internal policies and lending regulations.
• Strong verbal and written communication skills.

Responsibilities

• Process intake and processing of consumer loan applications.
• Review and verify supporting loan documentation and credit reports.
• Set up consumer loan closings and funding; coordinate remote sign sessions.

Skills

Communication

Customer service

Problem solving

Tech proficiency

Professionalism

Education

High school diploma

Tools

CRM systems

Job description

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

The Direct Loan Specialist I manages the intake and processing of all consumer loan applications originated by the Credit Union. The role requires knowledge and adherence of internal policies, regulatory guidelines, and a strong understanding of all loan products and services. The Direct Loan Specialist I is responsible for managing inbound Member phone queues as well as providing support to all Credit Union branches. This position also reviews and verifies all supporting loan documentation, analyzes credit reports, and prepares loans for closing. The Direct Loan Specialist I is responsible for setting up all Consumer Loan closings, prepare all remote sign sessions as well as the funding of all direct loan types. This position prepares email and mail communication, handles member consultation, ensures compliance to all lending regulations, and builds relationships with Members and Branch Associates.

SKILLS

• Strong resourcefulness, problem-solving, and analytical skills
• Strong communication, interpersonal, and customer service skills
• Sound consultative sales skills
• Solid computer skills and ability to be proficient in multiple systems
• Professionalism is a must

COMPETENCIES

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications

0-1 years of related experience

Does this position require a valid Drivers License?

No

Education Level

General and business knowledge equivalent to a high school diploma

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below. Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us. What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you – personally and professionally

Equal Opportunity Employer

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The minimum salary for this position is:

$17.50+/hr