Direct Loan Processor

Space Coast Credit Union; Melbourne (FL); On-site; USD 30,555 - 31,243; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Paid time off

Birthday PTO

11 federal holidays

Flex scheduling

Discounts on SCCU products

Job summary

Space Coast Credit Union (SCCU) seeks a Direct Loan Processor at our Melbourne, FL headquarters. the role focuses on timely, accurate processing of consumer loan and deposit applications to support the Express Services function and to close loans efficiently for our members.

You will verify, book, and disburse loan funds, respond to member inquiries, and ensure compliance with regulations and SCCU procedures. Join a not-for-profit cooperative prioritizing member service and growth opportunities.

Qualifications

• High School diploma or equivalent required.
• 1–3 years prior experience in a processing or lending related field required; banking experience a plus.

Responsibilities

• Prepare consumer loan and deposit applications for closing, both in branch and electronically, ensuring documentation is accurate and compliant.
• Verify all loan and deposit approval conditions are satisfied prior to closing.
• Book loan and deposit applications and ensure timely disbursement of funds to dealerships, financial institutions, members and private sellers.
• Support Processing Coordinator by gathering information, researching records, and communicating findings to the requesting party.
• Respond to inquiries regarding direct loans from internal departments, members, and SCCU team members with timely updates.
• Provide branch support on loan documentation and maintain call queue availability for timely member service.
• Adhere to productivity and loan quality standards to meet service levels.
• Support Express Sales by providing product information to members to strengthen relationships.
• Communicate clearly in person, over the phone, and in writing.
• Adapt to changing environments and priorities; reorganize tasks as needed.
• Demonstrate self-motivation and problem-solving with minimal supervision; suggest process improvements.
• Maintain reliable attendance and punctuality.

Education

High School diploma or equivalent

Job description

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As the Direct Loan Processor at our Melbourne Headquarters, you will act as a representative of SCCU by providing exceptional quality service to members; to prepare and transmit all approved loans originated through the Express Services function, ensuring a timely closing to exceed member expectations; and to support all lending efforts of the Express Sales team.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Career Growth: Opportunities for advancement and professional development.
• Culture: Collaborative, inclusive environment focused on team success and Team Member empowerment through development programs and internal mobility.
• Benefits: Competitive pay, comprehensive health coverage, retirement plans, paid time off, and unique perks (e.g., Birthday PTO, 11 Federal Holidays, tuition assistance, flex scheduling, discounts on SCCU financial products- auto loans, mortgages, credit card interest rate and more).

Direct Loan Processor Key Responsibilities

• Prepare consumer loan and deposit applications for closing, both in branch and electronically, ensuring all closing documentation is accurate, complete, and compliant with regulatory requirements and credit union procedures.
• Verify all loan and deposit application approval conditions are satisfied in accordance with department procedures prior to closing.
• Book loan and deposit applications and ensure accurate and timely disbursement of funds to dealerships, other financial institutions, members and private sellers.
• Support Direct Loan Processing Coordinator by gathering information, researching records, following up on details, and assessing needs efficiently; communicate findings to the requesting party to support and maintain profitable relationships.
• Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
• Provide promptly to branch inquiries regarding loan documentation; maintain availability in the call queue to ensure timely handling of member calls; prepare corrections as needed to support branch and member requirements and ensure documentation accuracy.
• Adhere to established productivity and loan quality standards to meet service-level expectations.
• Support the sales efforts of the Express Sales team by providing members with appropriate product and service information to strengthen the overall SCCU cooperative/member relationship.
• Communicate effectively in person, by phone, and in writing, expressing ideas clearly and concisely while adhering to established member service standards.
• Adapt effectively to changing environments by adjusting work style and priorities, responding quickly to new situations, and reorganizing tasks to address urgent needs.
• Demonstrating strong self-motivation and independent problem-solving skills with minimal supervision, to maximize productivity, efficiency, and member satisfaction; recommend process improvements to enhance efficiency and outcomes.
• Maintain reliable attendance and punctuality, as these are essential functions of the role.

Direct Loan Processor Requirements

• High School diploma or equivalent required.
• 1-3 years prior experience in a processing or lending related field required, banking experience a plus.

Direct Loan Processor Compensation

• Starting Compensation: $22.18 - $22.68 per hour
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus

SCCU Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Hours

• Department Operating Hours:
  • Monday – Friday 8am -7pm
  • Alternating Saturdays

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well‑being. With local decision‑making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member‑focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre‑employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.

SCCU is a drug‑free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.