Direct Channel Loan Originator

Fifth Third; Cincinnati (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Fifth Third Bank is seeking a Direct Channel Loan Originator in Cincinnati, OH. The role responds to customer inquiries about new mortgage loans via phone or email, assesses needs, and cross-sells bank products to support growth and customer satisfaction.

Responsibilities include processing applications and coordinating with underwriting, processing, and closing departments to move loans forward efficiently within Fifth Third's policies and risk framework.

Qualifications

• College degree preferred.
• Must have 1-2 mortgage loan or related experience.
• Interpersonal and communication skills are essential.
• Thorough knowledge of Fifth Third products is expected.

Responsibilities

• Answer incoming calls and emails from potential customers about New Mortgage Loans.
• Identify customer needs and cross-sell additional bank products.
• Process customer applications and coordinate with underwriting, processing and closing teams.

Skills

Mortgage knowledge

Interpersonal skills

Communication

Cross-selling

Education

College degree preferred

Job description

Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Responds to advanced customer needs, via telephone or email, focusing on answering inquiries for new mortgage loans. Assesses customer needs and cross sells additional bank products.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:Answer incoming phone calls from potential customers regarding request/question concerning New Mortgage Loans.Actively identify and cross sell additional bank products.Processing Customer application request.Facilitating the account approval process with underwriting, processing, and closing departments.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:College degree preferred. Must have at least 1-2 mortgage loan, or related experience.Interpersonal skills required, as communication is a primary function of the job.Must have thorough knowledge of company products.This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.Direct Channel Loan OriginatorAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.LOCATION - Cincinnati, Ohio 45227Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.