Direct Care Supervisor

Generational Care; Walla Walla (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with Company Match

12 Paid Vacation Days

10 Paid Holidays

Employee Assistance Program (EAP)

Public Loan Forgiveness Eligible Employer

Same Day Pay Available through Tap Check Services

Job summary

A nonprofit organization in Walla Walla, WA is looking for a Direct Care Supervisor to oversee home care service delivery and manage Home Care Providers. Responsibilities include supervising staff, ensuring high-quality care, and maintaining service standards. Ideal candidates should have an Associate's Degree, relevant experience in home care, and strong leadership skills. This position offers benefits like a 401(k) match and paid time off.

Qualifications

• 2+ years of Home Care or customer service experience.
• 1+ year of office experience; supervisory experience preferred.
• Must meet additional certification requirements (CNA or WA State Home Care Aide training).

Responsibilities

• Supervise and support Home Care Providers.
• Oversee client assignments and service scheduling.
• Ensure successful service delivery and address service issues.
• Uphold agency mission and maintain documentation.

Skills

Leadership skills

Organizational skills

Communication skills

Education

Associate’s Degree or equivalent

Job description

About Us

Generational Care is a nonprofit organization committed to improving the quality of life for individuals through compassionate in-home care and services. Our key programs, Home Care Services, Mid-Columbia Meals on Wheels, and Healthy Ages provide vital support to seniors, helping them maintain independence and dignity in their homes.

Direct Care Supervisor to oversee home care service delivery and manage Home Care Providers, ensuring high-quality care for our clients.

Key Responsibilities

• Supervise and support Home Care Providers, including recruitment, onboarding, and training.
• Oversee client assignments, service scheduling, and performance evaluations.
• Ensure successful service delivery, address service issues, and maintain documentation.
• Assist with on-call duties and provide emergency client services when needed.
• Uphold agency mission, policies, and service standards.
• Maintain confidentiality and demonstrate leadership in safety and professionalism.

Qualifications

• Associate’s Degree or equivalent required.
• 2+ years of Home Care or customer service experience.
• 1+ year of office experience; supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Must meet additional certification requirements (CNA or WA State Home Care Aide training).
• 401(k) with Company Match
• 12 Paid Vacation Days, 10 Paid Holidays, and Paid Sick Leave
• Employee Assistance Program (EAP)
• Public Loan Forgiveness Eligible Employer
• Same Day Pay Available through Tap Check Services

How to Apply

Visit www.GenCare.org/careers for a detailed job description & application. A GenCare application is required. Resumes will not be accepted in lieu of an official application but may be attached as supplemental information.

Open until filled.

First consideration will be given to applications received by March 18, 2026, at 4:00 pm.

Home Care Services is a program of Generational Care, an SE WA ALTC COG, and Yakama Nation contractor.

Generational Care is an Equal Opportunity Employer.