DIrect Care/ Mentoring Specialist

Timothy Hill Ranch; Searcy (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Timothy Hill Ranch seeks Direct Care Specialists to support at-risk youth in a residential setting, providing structure, emotional safety, and consistent relational support. You will model daily routines, guide conflict resolution, and foster a warm, home-like environment with dignity and care.

You will work on restorative practices, document accurately, and collaborate with a care team to support youth progress while upholding trauma-informed care principles.

Qualifications

• Experience with youth, residential care, behavioral health, or similar fields is preferred.
• CPR/First Aid certification and medication training are required or can be completed.
• Ability to maintain composure and sound judgment in high-stress or crisis moments.

Responsibilities

• Maintain a safety-forward mindset in all interactions and environments.
• Demonstrate confidence in crisis intervention and de-escalation.
• Apply approved physical restraints when necessary for safety (up to 150 pounds), following all protocols.
• Take charge when moments require clear, steady leadership.
• Provide compassionate, trauma-informed care and build rapport with youth.
• Document shift notes, incidents, and required reports accurately and timely.
• Collaborate with supervisors, clinicians, and team members to support youth progress.

Skills

Crisis Intervention

De-escalation

Trauma-informed care

Relationship building

Documentation

Teamwork

Communication

Leadership presence

CPR/First Aid

Education

High school diploma or equivalent

College preferred

Tools

TCI Protocol

Job description

Vision

Transforming Lives through Christ’s Love

Mission

Operating Christ-Centered Residential and Retreat Centers

Core Values

Hospitable Community/Authentic Relationships/Faith in Christ

Supervisor

Director of Facilities

Job Summary

The Direct Care Specialist serves as a stabilizing presence for at-risk youth, creating

structure, emotional safety, and consistent relational support. This role models daily routines, conflict

resolution, problem-solving, and positive social interaction while fostering a warm, home-like atmospherewith caring gestures, comfort, and dignity.

Direct Care staff embody the posture of a supportive caregiver: steady, compassionate, and appropriatelyfirm. They build meaningful relationships, uphold professionalism, and complete essential administrativeand clinical tasks with accuracy. They inspire hope, teach life skills, reinforce the value of education andhard work, and model respect in every interaction.

Key Responsibilities

Safety & Crisis Readiness

• Maintain a safety-forward mindset in all interactions and environments.
• Demonstrate confidence in crisis intervention and de-escalation.
• Apply approved physical restraints when necessary for safety (up to 150 pounds), following all TCI protocols.
• Take charge when moments require clear, steady leadership.

Relational & Restorative Care

• Offer a compassionate presence that helps youth feel seen, supported, and safe.
• Build rapport intentionally, using consistent, trust-centered interactions.
• Provide restorative guidance that redirects behavior without shame.
• Model respect, responsibility, and emotional regulation.

Daily Support & Structure

• Supervise and support youth through routines, transitions, and activities.
• Create a warm, stable, home-like environment with appropriate boundaries.
• Teach life skills including work ethic, manners, problem-solving, and positive social interaction.

Mission & Culture Alignment

• Uphold and embody the mission, vision, and values of Timothy Hill Ranch.
• Cultivate an environment rooted in hospitality, authentic relationships, and faith.
• Serve as a role model who reflects the culture of character, hope, and accountability.

Documentation & Teamwork

• Complete all logs, reports, and documentation accurately and on time.
• Communicate clearly during handoffs and collaborate with the full care team.
• Administer medications and maintain proper records when assigned.

Relational Care & Daily Support

• Build trust-based relationships with youth through steady, respectful interactions.
• Provide consistent boundaries paired with empathy and clear expectations.
• Support youth through routines, transitions, and evening/overnight activities.
• Promote a positive, structured environment grounded in trauma-informed care.

Crisis Response & Safety

• Recognize early signs of escalation and intervene with de-escalation techniques.
• Maintain situational awareness and provide calm authority during conflict.
• Apply approved protective interventions or physical restraints when necessary and appropriate.
• Uphold safety protocols and campus procedures with reliability and sound judgment.

Program Implementation

• Carry out behavior plans, house expectations, and restorative practices.
• Offer supportive redirection and consistent accountability.
• Lead or assist with activities, chores, and skill-building moments.
• Serve as a role model of interpersonal respect, responsibility, and hope.

Documentation & Communication

• Write accurate shift notes, incident reports, and required documentation.
• Communicate clearly with the team during handoffs and updates.
• Collaborate with supervisors, clinicians, and team members to support youth progress.
• Crisis-ready mindset with strong de-escalation skills
• Ability to maintain composure under pressure
• Trauma-informed communication and relational awareness
• Clear verbal and written communication
• Ethical judgment and confidentiality
• Leadership presence paired with humility and compassion
• Dependability, punctuality, and integrity

Minimum Qualifications

• Training or willingness to be trained in Therapeutic Crisis Intervention (TCI) or comparable crisis management models
• Ability to safely perform approved protective interventions, including physical restraint when necessary, in accordance with TCI standards
• Physical capability to carry out the essential safety functions of the role, such as supporting youth during crises and assisting with restraint procedures when required. (This is based on job-related safety needs and does not refer to body size, appearance, or any non-essential characteristics.)
• Age 21+ with a valid driver's license
• High school diploma or equivalent (higher education preferred)
• Experience with youth, residential care, behavioral health, or similar fields (preferred)
• Ability to complete CPR, First Aid, medication training, and other required certifications
• Ability to maintain composure and sound judgment in high-stress or crisis moments
• Physical ability to intervene safely in crisis situations
• Residential campus setting with direct interaction with youth
• Evening, overnight, weekend, and holiday availability may be required
• Fast-paced moments mixed with independent downtime during quiet hours