Dir , Patient Strategy & Innovation lead

Merck; North Wales (Montgomery County); Hybride; USD 173 000 - 273 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Competitive compensation

Résumé du poste

Merck's Digital Human Health (DHH) team is advancing patient-centric digital engagement across the US. This role leads strategic patient engagement programs, builds external partnerships, and collaborates with the US CEI Patient CoE and marketing teams to deploy initiatives that enhance the patient journey and outcomes.

You will manage end-to-end programs, ensure on-time delivery within budget, and champion innovation by leveraging data, analytics, and agile practices to evolve our patient

Qualifications

• Bachelor's degree required, 10+ years in patient support or digital health strategy.
• 5+ years managing complex, cross-functional programs in a matrixed environment.
• Proven track record in patient engagement or marketing initiatives.

Responsabilités

• Lead strategic development and execution of patient engagement programs.
• Identify and manage external partnerships to enhance patient support offerings.
• Serve as liaison between DHH Patient Capabilities, US CEI Patient CoE, and US marketing teams.
• Oversee end-to-end program management ensuring on-time delivery and budget adherence.
• Drive patient-centric innovation and evolve strategy with data and analytics.

Connaissances

Strategic leadership

Cross-functional collaboration

Stakeholder management

Program management

Digital health strategy

Agile methodologies

Formation

Bachelor's degree

MBA

Description du poste

Our Digital Human Health (DHH) team is transforming how we engage with and support patients throughout their healthcare journey. We are at the forefront of building a more connected, personalized, and seamless patient experience, which will be critical to helping patients to benefit from our upcoming launch products. Working cross-functionally, we are inventing new ways of leveraging digital, data, and analytics to improve health outcomes and deliver on our "patient-first" mission.

Primary Responsibilities

• Strategic Leadership & Execution: Lead the strategic development and execution of patient engagement programs, ensuring alignment with broader DHH and Human Health objectives.
• Partnership & Ecosystem Development: Identify, cultivate, and manage innovative external partnerships that enhance our patient support offerings and accelerate our digital patient capabilities.
• Cross-Functional Collaboration: Serve as the primary liaison between the DHH Patient Capabilities team, the US CEI Patient CoE, and US marketing brand teams to ensure seamless integration and deployment of patient initiatives.
• Program Management: Oversee the end-to-end program management of key patient experience projects, ensuring they are delivered on time, within budget, and achieve defined success metrics.
• Future Patient Strategy: Act as a champion for patient-centric innovation, gathering internal and external best practices to continuously evolve how our company's supports patients throughout their treatment journey. Drive visioning for continued evolution of our patient strategy and the digital, data, and analytics capabilities needed to enable this.

Required Experience And Skills

• Bachelor's degree
• 10+ years of relevant experience in patient support, patient engagement, digital health strategy, program management, or commercial operations within the pharmaceutical, biotechnology, or healthcare industry.
• 5+ years of experience managing complex, cross-functional programs or teams in a highly matrixed environment.
• Proven track record of developing and executing strategic patient engagement or marketing initiatives.
• Strong understanding of the US healthcare ecosystem, including patient support programs, access, and reimbursement dynamics.
• Excellent relationship-building and stakeholder management skills, with the ability to influence without direct authority across brand and enterprise teams.

Preferred Experience And Skills

• Advanced degree (e.g., MBA, MPH).
• Prior experience specifically working within or closely partnering with a commercial patient support Center of Excellence (CoE).
• Demonstrated experience in evaluating, negotiating, and managing digital health partnerships or vendor relationships.
• Familiarity with agile methodologies and digital product development lifecycles.

Required Skills

Business Analysis, Business Analysis, Clinical Outcomes, Commercial Operations Management, Data Science, Demand Management, Engagement Strategies, Innovation, Leadership Management, Leadership Theories, Liaison Work, Matrix Management, Multidisciplinary Teamwork, Organizational Leadership, Patient Care, Patient Engagement, Patient Management, Patient Monitoring, Patient Observation, Patient Support, Policy Compliance, Requirements Management, Schedule Adherence, Situational Leadership, Sourcing and Procurement {+ 2 more}

US And Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

Requirements

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

Employee Status Regular

Relocation No relocation

VISA Sponsorship No

Travel Requirements 10%

Flexible Work Arrangements Hybrid

Shift Not Indicated

Valid Driving License No

Hazardous Material(s) n/a

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Job Posting End Date 11/4/2026

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R413347

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

$173,200.00 - $272,600.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.