Dir Field Services PMO

Connection; New Hampshire; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Free therapy visits

Mental health coaching

Meditation resources

Generous PTO

Job summary

Connection seeks an experienced Senior PMO Leader to steer the global Field Services PMO, shaping the operating model, governance, and portfolio delivery across IT service lines.

You will lead strategic portfolio management, steering committees, and executive reporting, ensuring delivery quality and cost discipline while guiding global teams across regions.

Qualifications

• Five or more years in a senior PMO leadership role supporting global or multi-region portfolios.
• Experience managing large IT services portfolios across infrastructure, applications, and digital transformation.
• Experience working in a managed services, IT outsourcing, or shared-services delivery environment.
• Background supporting large, managed IT lifecycle programs.
• Demonstrated success building and leading global or distributed teams across multiple time zones and cultures.
• Advanced knowledge of Agile and traditional project delivery methodologies, with experience establishing or scaling a PMO.
• Strong proficiency with portfolio and project management platforms such as ServiceNow SPM, Planview, Microsoft Project, and Smartsheet.
• Excellent executive communication, negotiation, and stakeholder-management skills, including experience presenting to C-suite and board-level audiences.
• Experience managing vendor relationships and outsourced delivery models.
• Working knowledge of IT financial management, ITIL practices, and enterprise risk and compliance frameworks.
• PMP, PgMP, PfMP, SAFe Agilist/SPC, or PRINCE2 certification preferred.

Responsibilities

• Lead and continuously evolve the global Field Services PMO operating model, project delivery methodologies, and governance framework across IT service lines.
• Direct the portfolio management process, including project intake, prioritization, capacity planning, investment tracking, and alignment with business strategy and budget cycles.
• Establish and lead steering committees and executive governance forums, providing clear reporting on portfolio performance, financials, risks, and delivery health.
• Define and monitor performance measures for delivery quality, schedule adherence, cost management, and value realization.
• Provide leadership, oversight, and escalation support for large, complex, or at-risk projects serving domestic and international clients.
• Drive consistent use of project management standards, tools, and templates across regional teams.
• Lead resource and capacity planning within a global, matrixed organization and resolve cross-program resource conflicts.
• Oversee vendor governance for outsourced and co-sourced delivery engagements.
• Build, mentor, and develop a high-performing global team of program managers, project managers, and PMO analysts.
• Establish career paths, certification opportunities, and professional development programs that strengthen project management capabilities.
• Champion accountability, continuous improvement, and data-informed decision-making throughout the PMO.
• Lead change management and adoption efforts for new PMO processes, tools, and standards across regions.
• Manage program financial performance, including forecast-to-actual spending and cost discipline.
• Partner with Finance and Procurement to develop business cases, track return on investment and business value, and support vendor contract governance.
• Serve as a trusted advisor to business and executive leaders on delivery capacity, portfolio risk, and prioritization decisions.
• Represent the PMO in executive and board-level reporting, audits, and compliance reviews.

Skills

Executive communication

Stakeholder management

Negotiation

Leadership

Global / distributed teams

PMO scaling

Agile methods

Tools

ServiceNow SPM

Planview

Microsoft Project

Smartsheet

Job description

Introduction

With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Lead and continuously evolve the global Field Services PMO operating model, project delivery methodologies, and governance framework across IT service lines.
• Direct the portfolio management process, including project intake, prioritization, capacity planning, investment tracking, and alignment with business strategy and budget cycles.
• Establish and lead steering committees and executive governance forums, providing clear reporting on portfolio performance, financials, risks, and delivery health.
• Define and monitor performance measures for delivery quality, schedule adherence, cost management, and value realization.
• Provide leadership, oversight, and escalation support for large, complex, or at-risk projects serving domestic and international clients.
• Drive consistent use of project management standards, tools, and templates across regional teams.
• Lead resource and capacity planning within a global, matrixed organization and resolve cross-program resource conflicts.
• Oversee vendor governance for outsourced and co-sourced delivery engagements.
• Build, mentor, and develop a high-performing global team of program managers, project managers, and PMO analysts.
• Establish career paths, certification opportunities, and professional development programs that strengthen project management capabilities.
• Champion accountability, continuous improvement, and data-informed decision-making throughout the PMO.
• Lead change management and adoption efforts for new PMO processes, tools, and standards across regions.
• Manage program financial performance, including forecast-to-actual spending and cost discipline.
• Partner with Finance and Procurement to develop business cases, track return on investment and business value, and support vendor contract governance.
• Serve as a trusted advisor to business and executive leaders on delivery capacity, portfolio risk, and prioritization decisions.
• Represent the PMO in executive and board-level reporting, audits, and compliance reviews.

Requirements

• Progressive IT program or project management experience, including five or more years in a senior PMO leadership role supporting global or multi-region portfolios.
• Proven experience managing large IT services portfolios across infrastructure, applications, and digital transformation.
• Experience working in a managed services, IT outsourcing, or shared-services delivery environment.
• Background supporting large, managed IT lifecycle programs.
• Demonstrated success building and leading global or distributed teams across multiple time zones and cultures.
• Advanced knowledge of Agile and traditional project delivery methodologies, with experience establishing or scaling a PMO.
• Strong proficiency with portfolio and project management platforms such as ServiceNow SPM, Planview, Microsoft Project, and Smartsheet.
• Excellent executive communication, negotiation, and stakeholder-management skills, including experience presenting to C-suite and board-level audiences.
• Experience managing vendor relationships and outsourced delivery models.
• Working knowledge of IT financial management, ITIL practices, and enterprise risk and compliance frameworks.
• PMP, PgMP, PfMP, SAFe Agilist/SPC, or PRINCE2 certification preferred.