Dir, Field Business Process Consulting

CDK Global; United States; Remote; USD 180,000 - 200,000; Full time

Benefits offered by this job

Medical benefits

PTO (Paid Time Off)

401K matching

Tuition reimbursement

Job summary

CDK Global is seeking a Director of Business Process Consulting to lead a high-performing consulting team and drive revenue growth, operational excellence, and superior customer outcomes. This is a senior leadership role responsible for profitability, productivity, and talent development across the consulting organization.

The successful candidate will partner with Finance, Sales, Product, and other functions to scale offerings, manage complex customer engagements, and build lasting executive

Qualifications

• 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or related industry.
• Bachelor’s degree or equivalent experience.
• 6+ years of people leadership experience.
• Demonstrated experience leading managers and geographically dispersed professional teams.
• Strong financial and business acumen with experience managing revenue, profitability, productivity, and operational KPIs.
• Proven ability to build high-performing teams and develop leaders.
• Demonstrated success managing complex customer relationships and executive-level stakeholders.
• Strong understanding of consulting and professional-services delivery models.
• Experience partnering with Sales to develop opportunities and grow customer relationships.
• Ability to translate strategy into execution and measurable business outcomes.
• Strong communication, presentation, negotiation, and executive-presence skills.

Responsibilities

• Own and drive performance against Consulting revenue, margin, productivity, and operational targets.
• Maintain visibility into business performance, capacity, utilization, pipeline, and delivery forecasts.
• Identify risks and opportunities early and develop actionable plans.
• Partner with Finance, Sales, Professional Services, Product, and other CDK organizations to achieve business objectives.
• Identify opportunities to expand Consulting revenue through new services, customer relationships, and cross-functional initiatives.
• Ensure consistent, high-quality consulting delivery across customers and engagements.
• Establish expectations and accountability for customer outcomes, delivery excellence, and measurable business impact.
• Build trusted relationships with key customers and executive stakeholders.
• Support leaders and consultants in navigating complex customer engagements and escalations.
• Maintain a customer-first culture with focus on measurable value and long-term relationships.
• Lead, coach, and develop Consulting managers and professionals.
• Build a culture of accountability, collaboration, continuous improvement, and high performance.
• Establish clear performance expectations and ensure leaders manage productivity, development, and results.
• Develop future leaders and create meaningful succession and career-development opportunities.
• Attract, retain, and develop high-performing consulting talent.
• Partner with Sales to identify and develop consulting opportunities.
• Help evolve consulting offerings based on customer needs and market trends.
• Support development, launch, and scaling of new consulting services and recurring-revenue opportunities.
• Encourage consultants to identify opportunities across the broader CDK portfolio.

Skills

Leadership experience

Financial acumen

Executive stakeholder management

Consulting delivery models

Strategic planning

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. For more information, visit us at www.cdk.com

Position:

Dir, Business Process Consulting

Position Summary

The Dir, Business Process Consulting is a senior leader within CDK’s Consulting organization, responsible for leading a high-performing team of consulting professionals while driving revenue growth, operational performance, customer outcomes, and associate development. This role has significant responsibility for the performance of the Consulting business, including revenue attainment, profitability, productivity, delivery quality, customer satisfaction, talent development, and execution of strategic growth initiatives.

Position Responsibilities & Essential Functions:

Business and Financial Leadership

• Own and drive performance against Consulting revenue, margin, productivity, and operational targets.
• Maintain strong visibility into business performance, capacity, utilization, pipeline, and delivery forecasts.
• Identify risks and opportunities early and develop actionable plans to address them.
• Partner with Finance, Sales, Professional Services, Product, and other CDK organizations to achieve business objectives.
• Identify opportunities to expand Consulting revenue through new services, customer relationships, and cross-functional initiatives.

Consulting Delivery and Customer Outcomes

• Ensure consistent, high-quality consulting delivery across customers and engagements.
• Establish expectations and accountability for customer outcomes, delivery excellence, and measurable business impact.
• Build trusted relationships with key customers and executive stakeholders.
• Support leaders and consultants in navigating complex customer engagements and escalations.
• Maintain a strong customer-first culture with a focus on measurable value and long-term relationships.

People Leadership

• Lead, coach, and develop Consulting managers and consulting professionals.
• Build a culture of accountability, collaboration, continuous improvement, and high performance.
• Establish clear performance expectations and ensure leaders actively manage productivity, development, and results.
• Develop future leaders and create meaningful succession and career-development opportunities.
• Attract, retain, and develop high-performing consulting talent.

Growth and Strategy

• Partner with Sales and other CDK teams to identify and develop new Consulting opportunities.
• Help evolve Consulting offerings based on customer needs, market trends, and CDK strategic priorities.
• Support the development, launch, and scaling of new consulting services and recurring-revenue opportunities.
• Encourage consultants to identify opportunities across the broader CDK portfolio and create meaningful referrals and expansion opportunities.
• Translate strategic priorities into clear operating plans and measurable execution.

Operational Excellence

• Drive disciplined management of billable productivity, resource utilization, capacity, scheduling, and delivery.
• Use data and performance metrics to identify trends and improve business results.
• Establish consistent operating rhythms across the organization.
• Continuously evaluate processes and identify opportunities to improve efficiency, scalability, and the consultant and customer experience.

Required Qualifications and Attributes:

• 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or a related industry.
• Bachelor’s degree or equivalent experience.
• 6+ years of people leadership experience.
• Demonstrated experience leading managers and geographically dispersed professional teams.
• Strong financial and business acumen with experience managing revenue, profitability, productivity, and operational KPIs.
• Proven ability to build high-performing teams and develop leaders.
• Demonstrated success managing complex customer relationships and executive-level stakeholders.
• Strong understanding of consulting and professional-services delivery models.
• Experience partnering with Sales to develop opportunities and grow customer relationships.
• Ability to translate strategy into execution and measurable business outcomes.
• Strong communication, presentation, negotiation, and executive-presence skills.

Preferred Qualifications and Attributes:

• Automotive retail and/or dealership operations experience.
• Automotive Consulting experience.
• Experience with change management or transformation.
• Experience being a leader of leaders.

Salary Range:

$180,000 - $200,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.