DIR, DINING SERVICES I

Compass Group USA; Englewood (OH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a Director of Dining Services to lead all dining and culinary operations in a fast-paced acute care hospital. You will own the culinary program, drive menu execution, ensure food quality and patient satisfaction, and supervise frontline staff while aligning with safety and regulatory standards.

You will manage patient dining, retail and catering (where applicable), develop teams, control budgets, and collaborate with hospital

Qualifications

• Five or more years of progressive culinary leadership experience.
• Three to five years of foodservice management experience, preferably within healthcare, hospitality, or high-volume dining.
• Demonstrated experience leading and developing frontline teams in a fast-paced environment.
• Strong knowledge of food production, culinary techniques, food safety, sanitation, and regulatory compliance.
• Experience managing budgets, labor, food cost, and operational performance.
• Excellent customer service, communication, and relationship-building skills.

Responsibilities

• Provide overall leadership and direction for all dining services and culinary operations within the hospital.
• Serve as the on-site culinary leader, ensuring high-quality food production, presentation, consistency, and execution across all service areas.
• Lead, coach, develop, and engage Lead Cooks, hourly Sous Chefs, and frontline associates to build a high-performing team.
• Ensure exceptional patient, guest, and customer experiences through outstanding hospitality and service excellence.
• Maintain strong relationships with hospital leadership, clinical partners, clients, patients, and other departments.
• Oversee food safety, sanitation, infection prevention, and regulatory compliance while ensuring adherence to all company policies, procedures, and healthcare standards.
• Drive operational excellence through effective labor management, scheduling, inventory control, purchasing, and cost management.
• Manage department financial performance, including budgeting, forecasting, P&L accountability, and productivity initiatives.
• Collaborate with regional leadership to implement new culinary initiatives, operational programs, and continuous improvement strategies.
• Ensure compliance with regulatory agencies, including The Joint Commission, CMS, state health departments, and company standards.
• Promote associate engagement through coaching, recognition, training, and succession planning.

Skills

Culinary leadership

Budgeting

Team development

Food safety

Communication

Regulatory compliance

Education

Bachelor's degree in Hospitality Management

Tools

ServSafe Manager Certification

Job description

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

As the Director of Dining Services, you will provide overall leadership for dining services and culinary operations within a fast-paced acute care hospital. This role offers direct ownership of the culinary program, ensuring exceptional food quality, consistency, food safety, and patient satisfaction. Unlike traditional models, this position serves as the senior culinary leader on-site, overseeing Lead Cooks and/or hourly Sous Chefs while driving menu execution, culinary standards, and operational excellence. In addition to culinary leadership, you will oversee all aspects of dining services operations, including patient dining, retail, and catering (where applicable), while leading, developing, and coaching frontline associates. You will foster a culture centered on hospitality, safety, accountability, and continuous improvement, ensuring compliance with all regulatory requirements, company policies, and client expectations.

Key Responsibilities

• Provide overall leadership and direction for all dining services and culinary operations within the hospital.
• Serve as the on-site culinary leader, ensuring high-quality food production, presentation, consistency, and execution across all service areas.
• Lead, coach, develop, and engage Lead Cooks, hourly Sous Chefs, and frontline associates to build a high-performing team.
• Ensure exceptional patient, guest, and customer experiences through outstanding hospitality and service excellence.
• Maintain strong relationships with hospital leadership, clinical partners, clients, patients, and other departments.
• Oversee food safety, sanitation, infection prevention, and regulatory compliance while ensuring adherence to all company policies, procedures, and healthcare standards.
• Drive operational excellence through effective labor management, scheduling, inventory control, purchasing, and cost management.
• Manage department financial performance, including budgeting, forecasting, P&L accountability, and productivity initiatives.
• Collaborate with regional leadership to implement new culinary initiatives, operational programs, and continuous improvement strategies.
• Ensure compliance with regulatory agencies, including The Joint Commission, CMS, state health departments, and company standards.
• Promote associate engagement through coaching, recognition, training, and succession planning.

Required Qualifications

• Five (5) or more years of progressive culinary leadership experience.
• Three (3) to five (5) years of foodservice management experience, preferably within healthcare, hospitality, or high-volume dining.
• Demonstrated experience leading and developing frontline teams in a fast-paced environment.
• Strong knowledge of food production, culinary techniques, food safety, sanitation, and regulatory compliance.
• Experience managing budgets, labor, food cost, and operational performance.
• Excellent customer service, communication, and relationship-building skills.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Culinary Arts, Nutrition, Business, or a related field preferred.
• Acute care healthcare foodservice experience strongly preferred.
• Experience leading patient dining, retail dining, and catering operations.
• ServSafe Manager Certification or equivalent food safety certification preferred.
• Strong understanding of healthcare regulatory requirements, including Joint Commission and CMS standards.
• Proven ability to lead change, improve operational performance, and develop high-performing teams.
• Passion for hospitality, culinary excellence, and delivering exceptional patient and guest experiences.

Morrison Healthcare is a member of Compass Group USA

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.