Dir Customer Development

Southern Glazer's Wine & Spirits; Loveland (CO); On-site; USD 104,000 - 148,000; Full time

Job summary

Southern Glazer's Wine & Spirits seeks a Director of Customer Development to provide insights and analytics support to customers, suppliers, and account teams. The role identifies opportunities and makes recommendations to drive category and customer growth, while leading higher-level initiatives at assigned accounts.

The position requires a Bachelor’s degree and 5–7 years of experience in customer development.

Qualifications

• Bachelor’s degree...+ years of experience in Customer Development and analytics recommended.
• Experience delivering insights across multiple domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P’s, Operations.
• Ability to present insights and recommendations to customer leadership.

Responsibilities

• Present insights and opportunity gap analyses to customer leadership to help SGWS become the preferred embedded partner.
• Communicate project status, short-term analysis, and potential issues with assigned customers.
• Lead strategy development and monitoring of capabilities to optimize channel performance.
• Deliver strategic insights through gap analyses based on market dynamics and supplier entrants.
• Develop communication processes to share insights with customers promptly and actionably.

Skills

Customer Development

Analytics

Stakeholder collaboration

Education

Bachelor’s degree in business administration, marketing, market research, statistics

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Southern Glazer’s offers a competitive compensation package with expected first year total earnings of $103800 - $148200 / year plus bonus. This salary range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

Overview

The Customer Development Director provides insights & analytics support to SGWS customers, suppliers and account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth. The Director will also lead higher-level initiatives at assigned accounts.

Primary Responsibilities

• Capable of presenting insights and opportunity gap analyses to key customer leadership to help SGWS become the preferred embedded partner for all beverage industry trends, insights, programming, and activation best practices


• Communicate regularly with assigned customer’s essential personnel providing project status updates, short-term analysis, and potential issues


• Contribute to team problem solving through findings and insights from analysis


• Lead strategy development, implementation, and monitoring of capabilities to optimize channel business performance


• Deliver strategic insight solutions inclusive of gap analysis based on changes in market dynamics due to new supplier entrants to optimize the portfolio

Additional Primary Responsibilities

• Develop strategies and processes that facilitate the communication of insights and information to customers in a timely and actionable manner


• Develop hands‑on knowledge and experience with advanced analytic approaches and concepts within management disciplines and help facilitate data integration


• Stay informed of analytic best practices across the industry


• Lead category reviews by providing insights and analytics that can help shape future category strategies


• Maintain relationships with cross‑functional groups, corporate teams, and customers


• Perform other job‑related duties as assigned

Minimum Qualifications

• Bachelor’s Degree in business administration, marketing, market research, statistics plus 5-7 years of experience; or an equivalent combination of education and experience


• Demonstrated high‑level understanding of Customer Development processes and practices


• Collaborate with external customers, key suppliers, and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P’s (Product, Placement, Promotion, Pricing) and Operations

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine


• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping


• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affluent Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]