Dir Billing Ops

Transmission & Distribution World; Baltimore (MD); On-site; USD 160,000 - 220,000; Full time

Benefits offered by this job

Annual salary: $160,000–$220,000 plus

Annual bonus 30%–plus long-term Incent

Job summary

Exelon is seeking a senior leader to oversee Billing Operations across its operating companies, ensuring accurate, timely bill calculation and delivery. You will standardize billing rules, manage analytics, and collaborate with Field Services, Metering, and Contact Center to resolve issues and uphold consistent customer experiences.

The role requires a strong background in utility billing, strategic planning, and people leadership, with a track record of reducing manual processing and driving

Qualifications

• Bachelor's degree and 12+ years in utility billing operations or related field.
• At least five years in a management/supervisory role.
• Demonstrated ability to reduce manual processing through standardized rules.

Responsibilities

• Oversee billing accuracy and timeliness across OpCos with standardized rules.
• Lead centralized billing analytics and reporting.
• Partner with Field Services and Metering leadership to resolve upstream issues.

Skills

Billing operations leadership

Cross-functional collaboration

Strategic planning

Excellent communication

Education

Bachelor's degree in business, finance, information systems or related field

Advanced degree in business, finance, information systems or related field

Job description

Exelon is helping build a more affordable, reliable energy future for the communities we serve. We're looking for people who are ready to make a difference and work together to deliver the energy our customers count on every day. As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). Exelon is built by people who put safety first, work together to solve problems and show up every day for our customers and communities. We believe strong teams are built on trust, respect and a shared commitment to high-performance culture. And our commitment to employees includes creating an environment where people can grow, develop new skills and build thriving careers. We know this work isn't easy. That's why we offer competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. No matter your role, you will be part of a team that is committed to making a difference, improving how we work and delivering for the people who depend on us. Are you on for the challenge?

Responsible for leading Billing Operations across Exelon OpCos to ensure accurate and timely bill calculation and delivery. Direct, motivate, and coach personnel within the Billing Operations organization. Oversee billing accuracy, timeliness, and exception management across OpCos, with a focus on reducing manual verification and processing delays through standardized business rules. Establish enterprise billing standards and oversee centralized analytics and reporting. Partner with Metering and Field Services leadership to resolve upstream issues that affect billing accuracy and timeliness.

Primary Duties

• Oversee billing accuracy and timeliness across OpCos, establishing consistent enterprise billing standards and exception management processes. (30%)
• Establish and maintain standardized billing business rules across OpCos to reduce manual verification and exception processing. (25%)
• Lead centralized billing analytics and reporting to monitor performance and drive accurate and timely bill calculation and delivery. (20%)
• Partner with Field Services and Metering leadership to identify and resolve root causes of billing errors and improve upstream processes. (15%)
• Collaborate with Contact Center Operations to resolve customer billing issues and ensure a consistent billing experience across OpCos. (10%)

Job Scope

Day-to-day responsibility includes direct oversight of the Billing Operations organization, as well as interfacing with the internal leadership of other departments, including metering, field and contact center functions. Direction includes overseeing business plan development and execution of assigned goals by Billing Operations Managers and management of department budget. Directly responsible for the development of Billing Operations Managers, supervisors and internal support staff. This position requires a high level of independence and decision-making ability. Must be capable of developing strategic plans, which set the course of direction for the Billing Operations organization. Oversees activities of 4 Billing Ops managers.

Minimum Qualifications

Bachelor's degree in business, finance, information systems or related field and 12 or more years relevant experience, including direct experience in utility billing operations. At least five years in a management/supervisory role In lieu of degree, 15-20 years of relevant experience Demonstrated experience reducing manual processing and exception volumes through standardized business rules. Superior written and oral communication skills to effectively communicate with internal and external audiences. Well-developed interpersonal skills. Demonstrated ability to build consensus, establish trust and foster culture change. Demonstrated business acumen, customer awareness and ability to create value.

Preferred Qualifications

Advanced degree in business, finance, and information systems or related field. Strong working knowledge of the electric and gas utility industry, including direct experience with complex rate structures and regulated billing requirements. Direct experience with large-scale customer information or billing platforms and with process automation initiatives. Proven strategic planning skills. Demonstrated ability to interface with and advise executive leadership, lead cross-functional teams, build consensus, establish trust and foster culture change.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $160,000.00/Yr. – $220,000.00/Yr. plus an additional $50K in Long Term Incentive Plan annually
• Annual Bonus for eligible positions: 30%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Who We Are

We’re powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we’re calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We’re powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?