Dior Shoe Ambassador, Neiman Marcus Northpark

Christian Dior Couture; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discount program

Comprehensive benefits

Job summary

Christian Dior Couture, in collaboration with Neiman Marcus, seeks a Shoe Ambassador to support day-to-day sales, client journeys, recruitment, and operational/visual merchandising for the Dior shoe business.

The role emphasizes delivering expert product knowledge, brand storytelling, and exceptional client experiences while coordinating with leased department store teams. Strong retail ops experience is preferred and a commitment to Dior standards is essential.

Qualifications

• 3+ years in retail operations, cashier, or sales support (luxury preferred).
• Ability to work full-time including evenings, weekends, holidays.
• Strong interpersonal, communication, and organizational skills.

Responsibilities

• Maintain a strong Dior brand presence through collaboration and adherence to brand standards.
• Deliver expert product knowledge and brand storytelling to elevate the client experience and drive sales.
• Build and maintain relationships with leased department store sellers and teams.
• Provide training, styling guidance, and collection insights to leased department store teams.
• Communicate client feedback and operational insights to management.
• Execute and maintain visual merchandising standards in accordance with Dior guidelines.
• Complete boutique opening/closing procedures and POS operations.
• Process Dior POS transactions accurately, including dual-ring procedures.

Skills

Retail operations

Customer service

Communication

Organizational skills

Visual merchandising

Tools

POS systems

Job description

Position

Working with the Neiman Marcus team, the Dior Shoe Ambassador is responsible for the day-to-day sales support, client journey & recruitment, and operational & visual merchandising support of the Dior shoe business.

Job responsibilities

• Maintain a strong Dior brand presence through collaboration, engagement, and adherence to all brand standards.
• Ensure every client receives an exceptional experience by creating a welcoming environment, delivering personalized service, and partnering effectively with leased department store teams.
• Deliver expert product knowledge and brand storytelling to elevate the client experience and drive sales.
• Build and maintain strong relationships with leased department store sellers through ongoing communication, partnership, and follow-up.
• Enable sales performance by providing training, styling guidance, and collection insights to leased department store teams.
• Communicate client feedback, business opportunities, and operational insights to management.
• Execute and maintain visual merchandising standards in accordance with Dior guidelines.
• Complete all boutique opening and closing procedures, including POS operations and related Dioroutine tasks.
• Process all Dior POS transactions accurately, including dual-ring procedures, while ensuring full compliance with payment and retention policies.
• Support preparation and packaging of client purchases in accordance with Dior presentation standards.
• Maintain inventory accuracy through cycle counts, physical inventories, and stock audits, ensuring timely identification and communication of discrepancies.
• Oversee and execute all product movements, including shipments, transfers, loans, returns, and retrievals.
• Maintain organization, cleanliness, and operational standards within stockrooms and all boutique work areas.
• Manage daily operational tasks, including supply ordering and execution of Dioroutine priorities.
• Complete required daily and weekly reporting, including exception reporting, follow-up actions, and sales and banking reconciliation.
• Support overall boutique operations while ensuring adherence to company policies, procedures, safety, security, and compliance standards.

Profile

Requirements

• Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail experience preferred.
• Ability to work a full-time schedule, including evenings, weekends, and holidays as business needs require.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to stand for extended periods and regularly move, lift, and handle merchandise, fixtures, and supplies as required by the role.
• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Commitment to upholding all company policies, procedures, regulations, and standards.

Additional information

The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

Additional Information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Hous of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.