Dining Services Supervisor

UCHI United Church Homes, Inc.; Chapel Hill (NC); On-site; USD 40,000 - 54,000; Full time

Job summary

United Church Homes Chapel Hill Community is seeking a Dining Services Supervisor to assist the Director in delivering quality customer care in all dietary operations. You will supervise staff, monitor schedules, and ensure proper staffing and adherence to policies.

You will also assist in kitchen tasks, interact with residents on menus, use Tray Tracker software, and help manage the department's budget. This is an on-site role with regular on-call responsibilities.

Qualifications

• High School Diploma or GED required.
• 1–2 years of related experience; supervisory experience helpful.
• Serve Safe training required; must obtain and maintain mandatory, state/federal requirements and certifications.
• Strong communication and interpersonal skills.
• Ability to operate kitchen equipment and basic office equipment.

Responsibilities

• Ensure quality customer care in all dietary operations.
• Supervise assigned staff and ensure policy adherence.
• Monitor dining staff schedules and proper staffing.
• Assist in kitchen tasks and stocking as needed.
• Interact with residents about menu preferences and dietary needs.
• Maintain the department budget and assist with staff appraisals.

Skills

Staff supervision

Customer service

Communication skills

Patience with residents

Adaptability

Education

High School Diploma or GED

Tools

Tray Tracker

Microsoft Office

Job description

Community Name: Chapel Hill Community

The Dining Services Supervisor is responsible for assisting the Director of Dining Services in delivering quality customer care and service in all dietary-related operations, in compliance with the policies and procedures of United Church Homes (UCH).

Essential Functions Statement(s)

• Ensures quality customer care and service in all dietary-related operations
• Supervises the work of assigned staff, ensuring all policies and procedures are followed
• Monitors Dining Services employee schedules, and ensures the department is properly staffed
• Assists in the kitchen, including with stocking and preparation, as needed during the week
• Prints meal tickets and delivers to residents
• Gives residents menus, discusses likes/dislikes, and makes recommendations and/or changes to menus
• Assists with cooking, dishwashing, distributing snacks, etc., as needed
• Interacts with residents regarding dietary issues when Manager is absent
• Manages the working schedules of the Dining Services department
• Works with “Tray Tracker” software and assists with relevant computer work, as needed
• Assists in maintaining the department's budget
• Assists Director of Dining Services in conducting staff performance appraisals
• Remains on-call Monday through Friday and every other weekend
• Performs all other duties as required or directed

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Skills & Abilities

• Education: High School Graduate or General Education Degree (GED): Required
• Experience: One (1) to two (2) years of related experience; supervisory experience helpful
• Computer Skills: Experience with “Tray Tracker” software helpful; Must be able to proficiently operate a computer, the Internet, Microsoft Office and other relevant software, as well as basic office equipment
• Certifications & Licenses: Serve Safe training required; Must obtain and maintain mandatory, state/federal requirements and certifications for practice or occupation
• Other Requirements: Must be able to proficiently operate industrial kitchen equipment; Must have strong communication and interpersonal skills; Must demonstrate a high degree of patience, especially with residents and their families; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

At United Church Homes, It's All About Spirit. As a United Church Homes team member, you help foster a spirit of unity across our communities and a commitment to person-centered care at every level of our organization. We know you have a passion for changing lives and enhancing the well‑being of our residents. As a result, we want to help you reach the fullest potential in your career. Here, your gifts and talents are appreciated. Your dedication to relationship-building is valued. At United Church Homes you are just as important as our residents, and together we provide care that nurtures, encourages and creates a sense of community. From the nurses, dietitians, therapists, housekeepers, and others who touch residents' lives on a daily basis, to the administrators and office staff, we share a common goal: excellence in all we do.