Dining Room Supervisor - Lead World-Class Service

biltmore; United States; On-site; USD 22,000 - 31,000; Full time

Job summary

Biltmore is seeking a Dining Room Supervisor to oversee front-of-house dining operations and maintain Biltmore’s service standards. You will supervise staff, handle scheduling and performance, and act as manager on duty when the Restaurant Manager is away.

This role requires weekend and holiday availability and offers starting pay at $19.44/hour, with compensation based on qualifications and experience. Full-time position with 32+ hours per week.

Qualifications

• High school diploma required; higher education or certifications preferred.
• Minimum two years related experience in a full-service restaurant; upscale hotel/resort experience ideal.
• Strong leadership and staff development abilities.
• Knowledge of wine and cordials; must be 21 years of age to bartend.

Responsibilities

• Daily supervision of front-of-house operations and staff.
• Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
• Assists with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
• Opening/closing and reporting duties.
• Facilitates communication between front/back of house to provide seamless service.
• Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.

Skills

Staff supervision

Guest service

Scheduling

Communication

Wine knowledge

Word & Excel

Education

High school diploma

Additional education/certifications preferred

Tools

Word

Excel

Job description

Biltmore is seeking a Dining Room Supervisor to oversee front-of-house dining operations and maintain Biltmore’s service standards. You will supervise staff, handle scheduling and performance, and act as manager on duty when the Restaurant Manager is away.

This role requires weekend and holiday availability and offers starting pay at $19.44/hour, with compensation based on qualifications and experience. Full-time position with 32+ hours per week.