Dining Room Supervisor/Lead Server - Assisted Living

Mira Vie at Toms River; Toms River (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401k Retirement Plan & Life Insurance

Paid Time Off

Team Member Assistance Program

Job summary

Distinctive Living in Toms River, NJ, is seeking a Restaurant and Hospitality Manager (Full-Time) to lead the dining service department under the Director of Restaurant and Hospitality. You will oversee service quality, dietary compliance, and communication with the management company to ensure resident satisfaction.

The role emphasizes staff development, scheduling within labor budgets, and maintaining a safe, clean dining environment while delivering exceptional resident experiences during

Qualifications

• High School Diploma or equivalent required.
• Associate or Bachelor's degree strongly preferred in Business or related field.
• Prior supervisory/management experience required.
• Minimum three years' experience in food service preferred.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Develops a positive customer service culture in the dining room through staff training.
• Evaluates service quality and develops systems to maximize efficiency of meal delivery while maintaining a pleasant dining experience.
• Screens, interviews, hires, trains, manages, and coaches all staff in the dining department in accordance with company protocol.
• Schedules employees to meet the labor budget and manages labor daily.
• Maintains a clean dining room and ensures equipment, surfaces, and linens are kept clean.
• Ensures safe work practices and compliance with Safety Committee Standards; supports investigations as needed.

Skills

Supervisory/management experience

Verbal and written communication

Phone/in-person communication

Education

High School Diploma or equivalent

Associate or Bachelor's degree in Business or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Welcome to Distinctive Living, we're seeking a Restaurant and Hospitality Manager (Full-Time) for our (Mira Vie at Toms River).

Here at Distinctive Living, we want our people to realize their full potential. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

The Restaurant and Hospitality Manager is responsible for all activities and staff in the Dining Service Department under the direction of the Director, Restaurant and Hospitality. Responsible for quality-of-service delivery during meal service, compliance with special diets offered by the community, and communicating with the management company on all appropriate matters.

Benefits when choosing a career with Distinctive:

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program

Responsibilities:

1. Develops a positive customer service culture in the dining room through staff training. Evaluates the quality of service and develops systems to maximize the efficiency of meal delivery while maintaining a pleasant dining experience.
2. Ensures staff provides service that maintains good resident experiences during mealtimes. Circulates in the dining room to ascertain resident preferences and satisfaction with meals. Develops service systems that balance quality and speed of meal delivery.
3. Screens, interviews, hires, trains, manages, and coaches all staff in the dining department in accordance with company protocol. Performs all evaluations as needed with all staff to ensure that all work done in the dietary department is done appropriately. Brings all performance issues to the Director, Restaurant and Hospitality or the Executive Director and takes appropriate action.
4. Schedules employees to meet the labor budget allowed for the department and manages labor daily to control labor.
5. Maintains a clean dining room. This includes all equipment, walls, table tops and bases, and chairs. Ensures linens are changed as needed and tabletop condiments and salt and pepper shakers are kept clean.
6. Ensures they and any employees working with them work in a safe manner and that unsafe actions are managed. Compliant with Safety Committee Standard. Should workplace injuries occur, the Department Heads and Directors are to assist the Executive Director when required with the investigation, return to work, and management of the injured worker communication with care provider and Human Resources.
7. Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond job responsibilities, and has a positive impact on co-workers, residents, and visitors.
8. Perform other duties as assigned or needed.

Required Skills and Experience:

• High School Diploma or equivalent required.
• Associate or Bachelor's degree strongly preferred in Business or a related field.
• Must have prior supervisory/management experience.
• Minimum three years' experience in food service preferred.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.