Dining Room Manager

Culinesse, LLC; Williamsburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Life insurance

Vision insurance

Long-term disability

Job summary

Culinesse, LLC is seeking a Dining Room Manager to lead FOH dining operations and catering services in a fast-paced environment. You will oversee resident seating, service, and meal satisfaction, while ensuring adherence to brand standards and safety protocols.

The role requires 2+ years of dining services management experience, strong leadership and communication skills, and a passion for delivering exceptional resident experiences. This is a full-time on-site position with competitive benefits.

Qualifications

• Must have strong leadership and front-of-house (FOH) management experience.
• Demonstrated ability to deliver high levels of customer service.
• Excellent communication with residents, visitors, and staff; ability to lead teams.

Responsibilities

• Lead FOH dining operations and catering services.
• Oversee resident seating, service, and meal satisfaction.
• Develop and deliver FOH staff training and ongoing coaching.
• Recruit, onboard, and manage dining room staff; supervise performance.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Attention to detail

Education

High school diploma

Job description

Who Are We?

Culinesse, from Latin culina (of the kitchen) and esse (essential nature), is a forward thinking boutique dining service company that elevates retirement community living by centering on highly personalized resident and guest experiences. We are designed for senior living communities who seek to develop their own individual identities while having access to our team’s expertise, support and resources. Helping clients nurture their brands is our passion because when they thrive, everyone thrives. Transparency in pricing, sourcing, communications, preparation methods and ingredients is the backbone of the Culinesse brand. All that we do is done with purpose and honesty. Culinesse understands the importance of nourishing the whole person and respecting the sacredness of the environment. Life-enhancing and authentic food connects us.

Description

Who Are We?

Culinesse, from Latin culina (of the kitchen) and esse (essential nature), is a forward thinking boutique dining service company that elevates retirement community living by centering on highly personalized resident and guest experiences. We are designed for senior living communities who seek to develop their own individual identities while having access to our team’s expertise, support and resources. Helping clients nurture their brands is our passion because when they thrive, everyone thrives. Transparency in pricing, sourcing, communications, preparation methods and ingredients is the backbone of the Culinesse brand. All that we do is done with purpose and honesty. Culinesse understands the importance of nourishing the whole person and respecting the sacredness of the environment. Life-enhancing and authentic food connects us.

Job Description

Are you a hands-on, innovative leader, with hospitality experience? Do you enjoy working in a fast-paced team environment? Are you able to influence and embrace change by initiating creative solutions?

Culinesse, LLC is looking for a Dining Room Manager to join our team! A Dining Room Manager who can lead by example and has experience with FOH dining management and catering services.

The Dining Room Manager will be responsible for the efficient operation and management of the FOH and dining rooms. This includes resident seating, service and meal satisfaction. The general responsibilities of the position include, but are not limited to, those listed below (under "Tasks"). These responsibilities may differ among accounts, depending on business necessities and client requirements.

This is a highly collaborative position that requires the ability to balance multiple tasks at one time, prioritize, work with diverse constituencies, and address competing priorities in a fast-paced environment.

Tasks

• Promote, work, and act in a manner consistent with the mission, vision, and values of Culinesse;
• Deliver professional greetings to all residents and visitors, to the highest standards while creating a positive, productive working environment;
• Ensure the team leaders and dining management coordinate their staff to ensure the delivery of exceptional front of house services;
• Implement dynamic operational working procedures, to support the delivery of service excellence;
• Develop strong communication and line reporting procedures to guide service implementation while making improvements or changes where required;
• Implement safe working practices to ensure safety of building residents, staff, and visitors;
• Design efficient continuous improvement training programs to achieve all objectives and maintain control on POS according to all procedures while always maintaining customer and resident satisfaction;
• Design and implement an efficient promotional campaign for dining venues and provide training to FOH staff;
• Assist to recruit and select appropriate employees for all dining venues and required training to maintain knowledge on all menu items;
• Administer everyday operations of dining venues to ensure standards are being met;
• May perform other duties and responsibilities as assigned.

Competencies

• Dependability: Job requires being reliable, responsible, and dependable in fulfilling obligations;
• Attention to Detail: Job requires being careful about detail and thorough in completing tasks;
• Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude;
• Integrity: Job requires being honest and ethical;
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Working Conditions

• This position is a full-time role;
• Full-time benefits include (but are not limited to): health, dental, life, vision, and long term disability;
• Generally in an indoor setting;
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates;
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities;
• The noise level in the work environment is usually moderate to loud.

Requirements

• High school degree or equivalent;
• Two years' experience in dining services management required;
• Working knowledge of applicable federal, state and local regulations;
• Ability to instruct, direct and lead dining room staff;
• Must relate well to employees, residents and visitors;
• Has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
• Is proficient in computer skills and report management experience;
• Ability to give full attention to what other people are saying, to actively look for ways to help people, and to be aware of others' reactions and understanding why they react as they do;
• Knowledge of the principles and practices within the food profession is required; this includes experiential knowledge required for management of people and/or problems and excellent oral, reading and written communication skills;
• Ability to adjust actions in relation to others' actions, to monitor or assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action;
• Must comply with any dress code requirements;
• Must be able to work nights, weekends and some holidays.

Culinesse, LLC. is an Equal Opportunity Employer