Dining Room Host and Gift Shop Lead

Piggy's Restaurant; Lake Harmony (PA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive hourly pay with tips

All-you-can-eat food and drinks

Job summary

A local dining establishment in Lake Harmony is seeking a Dining Room and Gift Shop Lead. Responsibilities include supervising staff, ensuring customer satisfaction, and managing operations in both areas. Candidates should possess strong leadership skills and experience in hospitality. The position offers competitive pay and can involve varying shifts, including weekends and holidays. Interested applicants should submit their resume for consideration.

Qualifications

• Previous supervisory or managerial experience in hospitality.
• Ability to motivate and inspire a diverse team.
• Excellent communication skills for interacting with customers and staff.
• Knowledge of food safety regulations and customer service protocols.
• Knowledge of restaurant and retail operations and safety protocols.

Responsibilities

• Supervise and lead wait staff and gift shop personnel.
• Train new dining room and gift shop staff.
• Create schedules and ensure adequate staffing.
• Monitor customer service standards.
• Maintain cleanliness and organization.
• Handle customer inquiries and feedback.

Skills

Leadership

Customer service

Multitasking

Communication

Detail-oriented

Tools

Scheduling software

Toast POS

Job description

Overview

Piggy's Restaurant is looking to hire a Dining Room and Gift Shop Lead. Please come in during the week from 2-3 pm for an in-person interview (ASK for Kern, the Manager). 16 N Lake Shore Drive, Lake Harmony, PA 18624

Piggy's Restaurant of Lake Harmony is hiring part-time / holidays and weekends. Lead:

• Are you ready to join a fun and exciting team to make your own?


• Competitive hourly pay with tips.


• All-you-can-eat food and drinks.

Please come in during the week from 2-3 p.m. for an in-person interview.

If you are passionate about delivering exceptional customer experiences, have a strong eye for detail, and possess excellent organizational and leadership skills, we invite you to apply for the position of Dining Room and Gift Shop Manager at Piggy's. Join our dedicated team and contribute to the continued success of our long-standing establishment.

Lead Responsibilities

• Supervise and lead a team of wait staff, bus people, hosts, and gift shop personnel.


• Train and onboard new dining room and gift shop personnel.


• Create and maintain a well-organized schedule for all dining room and gift shop employees, ensuring adequate coverage during operating hours (8-3 every day).


• Monitor and ensure exceptional customer service standards are met by all staff members. By Implementing effective strategies for restaurant operations, including food safety regulations and customer service protocols.


• Maintain a welcoming and inviting atmosphere for guests in the dining room and gift shop areas.


• Conduct regular walk-throughs to ensure cleanliness, organization, and proper stocking of supplies within all locations storage, bathrooms, dining room, and gift shop.


• Handle customer inquiries, complaints, and feedback promptly and professionally in person or online.


• Collaborate with the kitchen staff and the kitchen manager Kern to ensure smooth and timely food service.


• Oversee inventory management for the gift shop, including restocking and ordering merchandise as needed.


• Maintain proficient computer skills, including experience with scheduling software and Toast POS systems.


• Display flexibility to work varying shifts, including weekends and holidays, as per business needs.

Requirements

• Previous experience in a supervisory or managerial role in the hospitality industry, preferably in a restaurant or retail setting.


• Strong leadership skills with the ability to motivate and inspire a diverse team.


• Excellent communication and interpersonal skills to effectively interact with customers, staff, and vendors.


• Detail-oriented and able to multitask in a fast-paced environment.


• Knowledge of restaurant and retail operations, including food safety regulations and customer service protocols.


• If you are passionate about delivering exceptional customer experiences, have a strong eye for detail, and possess excellent organizational and leadership skills, we invite you to apply for the position of Dining Room and Gift Shop Manager at Piggy's. Join our dedicated team and contribute to the continued success of our long-standing establishment. Please submit your resume and cover letter to [email protected] We look forward to reviewing your application.

Note: This job description is a general outline of duties and responsibilities and does not encompass all tasks that may be required by the role.