DINING HALL AMBASSADOR (FULL TIME)

Chartwells Higher Education Dining Services; City of Rochester (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Opportunities for Training and Development

Retirement Plan

Health and Wellness Programs

Medical, Dental, and Vision Insurance

Employee Assistance Program

Job summary

A leading dining service provider is seeking a Dining Hall Ambassador in Rochester, NY. This full-time role focuses on maintaining high guest service standards while overseeing transactions at the service desk. Responsibilities include greeting guests, managing cash handling, and training junior staff. Ideal candidates should have excellent customer service skills and be able to comply with company policies. The position offers competitive pay and various benefits, aiming for a positive dining experience for all patrons.

Qualifications

• Excellent guest service skills are required.
• Ability to handle cash transactions and manage PoS systems.
• Must comply with company policies and procedures.

Responsibilities

• Greet and acknowledge every guest.
• Oversee cash handling and PoS transactions.
• Help train cashiers and manage scheduling.

Job description

DINING HALL AMBASSADOR (FULL TIME)

Chartwells Higher Education Dining Services

Online applications accepted only.

Location

3690 East Avenue, Rochester, NY 14618

Schedule

Tuesday - Saturday, 12:00 pm - 8:45 pm

Pay Range

$20.00 per hour to $22.00 per hour.

Job Summary

Maintains guest services in accordance with company standards. Expedites guest transactions and ensures guest satisfaction at the service desk. Controls all cash and media materials.

Essential Duties and Responsibilities

• Greets and acknowledges every guest; maintains solid product knowledge; and provides outstanding guest service.
• Oversees and authorizes guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts (i.e. competitive, employee sales, etc.); assures the completion of all PoS transactions and the proper control of cash and media at PoS registers.
• Helps train cashiers and crosstrains other associates.
• Helps prepare daily deposits, change and media; some locations have access to safe combinations and keys.
• Ensures compliance of company policies, procedures and practices; supports loss‑prevention efforts.
• Oversees the productivity, breaks and daily scheduling of cashiers; communicates performance issues to management.
• Maintains front‑end supplies.
• Helps provide guest service, floor moves, housekeeping, display maintenance and merchandise replenishment as needed.
• Covers cashier shifts when call‑offs occur.
• Performs other duties as assigned.

Benefits

• Opportunities for Training and Development
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year‑round, potentially at a different location during break periods. Business needs may vary from year to year.

Commitment to Diversity and Inclusion

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug‑free workplace.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Food and Beverage Services

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