Digital Workplace Experience Intern

ASM Global; Frisco (TX); Remote; USD 20,664 - 27,552; Part time

Job summary

A leading global company is seeking a Digital Workplace Experience Intern to analyze user experience and improve digital workplace interactions. The role requires currently pursuing a relevant degree coupled with experience in data analytics. Responsibilities include enhancing user satisfaction across systems, supporting multi-channel support intake, and collaborating with teams on workflows. The position is part-time with flexible hours, requiring on-site presence in Frisco, TX or Conshohocken, PA.

Qualifications

• Currently pursuing or recently completing a relevant degree.
• Experience working with data analytics or business strategy.
• Strong interest in enterprise analytics and applied AI.

Responsibilities

• Analyze end-user technology experience and develop user personas.
• Identify opportunities to improve digital workplace interactions.
• Support optimization of multi-channel support intake.

Skills

Analytical mindset

Problem-solving skills

Experience with relational databases

Education

Bachelor’s or Master’s degree in relevant fields

Tools

AI tools

Job description

Digital Workplace Experience Intern page is loaded## Digital Workplace Experience Internlocations: West Conshohocken, PA: Frisco, TXtime type: Part timeposted on: Posted Todayjob requisition id: R100122151**POSITION:** Digital Workplace Experience Intern**DEPARTMENT**: Information Technology**FLSA STATUS:** Hourly – Part-time (20-25 hours per week)**LEGENDS GLOBAL****Join us!****Essential Duties and Responsibilities*** Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms* Identify opportunities to improve digital workplace interactions, focusing on usability, accessibility, and overall user satisfaction* Support optimization of multi-channel support intake, including ticketing systems, chat, and self-service tools* Collaborate with cross-functional teams to enhance self-service workflows and streamline the end-user support experience**Qualifications**To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**Education and/or Experience*** Currently pursuing or recently completing a bachelor’s or master’s degree in data Analytics, Business Analytics, Computer Science, Economics, Engineering, or a related field* Internship or project-based experience working with data, analytics, AI tools, or business strategy* Strong interest in enterprise analytics, applied AI, and using data to drive operational decision-making**Skills and Abilities*** Analytical and problem-solving mindset with the ability to break down complex, loosely defined problems* Ability to present insights clearly to technical and non-technical audiences.* Experience working with relational databases**WORKING CONDITIONS****L****ocation:** On-site – Frisco, TX or Conshohocken, PA***This internship requires full on-site presence at one of our corporate headquarters, with an expected schedule of 20–25 hours per week.*****PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**NOTE:**The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.*Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.*Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.