Digital Workplace Administrator

Allegion plc; Indiana (PA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Allegion plc is seeking a Digital Workplace Administrator to provide L3 administration and escalation for Microsoft 365 collaboration platforms globally, including SharePoint, Exchange Online, and Teams. You will work within the Digital Workplace team, report to the Digital Workplace Manager, and contribute to migrations, integrations, and platform enhancements.

The role emphasizes advanced troubleshooting, solution design, and user enablement, with opportunities to lead M&A-related integrations

Qualifications

• Minimum 3+ years’ experience administering Microsoft 365, with strong hands-on expertise in SharePoint, Teams, Exchange Online.
• Experience operating at a 2nd/3rd line support level, owning complex incidents and escalations.
• Strong understanding of enterprise collaboration and communication technologies.
• Experience with PowerShell or similar scripting languages for automation and platform management.
• Demonstrated ability to translate business requirements into technical solutions.
• Strong understanding of Microsoft 365 architecture, governance, and dependencies (identity, licensing, compliance).
• Excellent analytical and problem-solving skills, with attention to detail and quality.
• Ability to work in a fast-paced, global environment, managing multiple priorities effectively.
• Strong communication skills, able to engage both technical and non-technical stakeholders.
• Proven ability to work collaboratively across globally distributed teams.

Responsibilities

• Act as the third-line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online).
• Provide advanced administration, configuration, and optimisation of the Office 365 environment for secure, scalable, high-performing services.
• Lead root cause analysis and problem management, driving long-term fixes.
• Design and deliver collaboration solutions aligned to business, security, and compliance requirements.
• Support global M&A activities, including tenant-to-tenant migrations and platform standardisation.
• Develop and maintain automation and tooling (e.g. PowerShell) to streamline administration.
• Collaborate with stakeholders to understand requirements and implement user-centric solutions.
• Maintain technical documentation, standards, and procedures for current and future states.
• Work with Security, Identity, Infrastructure, Service Desk teams for end-to-end alignment and integration.
• Provide guidance and escalation support to upskill team members.

Skills

Microsoft 365 admin

SharePoint

Teams

Exchange Online

PowerShell

2nd/3rd line support

Governance

Business requirements translation

Microsoft 365 architecture

Education

Bachelor’s degree in related discipline

High school diploma

Tools

Power Platform

Job description

Remote, India

Remote, Netherlands

Remote, Germany

Remote, Mexico

Full time

JR36107

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Remote Location Germany, Remote Location Mexico, Remote Location Netherlands

Digital Workplace Administrator

The Digital Workplace Administrator will provide third‑line (L3) administration, engineering, and escalation support for Allegion’s global collaboration platforms within the Microsoft 365 ecosystem (including SharePoint, Exchange, and Teams) and associated technologies.

Working within the Digital Workplace team and reporting to the Digital Workplace Manager, this role will act as a technical escalation point, ensuring the stability, performance, and continuous improvement of collaboration services used across Allegion’s global business. The role combines platform ownership, advanced troubleshooting, solution design, and user enablement, supporting both operational delivery and the successful execution of projects and strategic initiatives, including M&A integrations, migrations, and platform enhancements.

Primary Accountabilities

• Act as the third‑line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online).

• Provide advanced administration, configuration, and optimisation of the Office 365 environment to ensure secure, scalable, and high‑performing services.

• Lead root cause analysis and problem management , driving resolution of recurring or high‑impact issues and implementing long‑term fixes.

• Design and deliver collaboration solutions aligned to business, security, and compliance requirements.

• Support global M&A activities , including tenant-to-tenant migrations, onboarding of acquired businesses, and platform standardisation.

• Develop and maintain automation and tooling (e.g. PowerShell) to streamline administration and improve operational efficiency.

• Collaborate with business stakeholders to understand requirements and implement effective, user‑centric solutions .

• Maintain technical documentation, standards, and operational procedures for current and future state environments.

• Work closely with other IT teams (Security, Identity, Infrastructure, Service Desk) to ensure end‑to‑end service alignment and integration .

• Provide guidance and escalation support to other team members , helping to upskill and improve overall support capability.

• Deliver user training and adoption support where required to maximise the value of collaboration tools.

Qualifications

• Minimum 3 + years’ experience administering Microsoft 365 , with strong hands‑on expertise in SharePoint, Teams, Exchange Online; experience with the Power Platform is desirable but not essential.

• Experience operating at a 2nd / 3rd line support level , including ownership of complex incidents and escalations.

• Strong understanding of enterprise collaboration and communication technologies .

• Experience with PowerShell or similar scripting languages for automation and platform management.

• Demonstrated ability to translate business requirements into technical solutions .

• Strong understanding of Microsoft 365 architecture, governance, and dependencies (identity, licensing, compliance).

• Excellent analytical and problem‑solving skills , with attention to detail and quality.

• Ability to work in a fast‑paced, global environment , managing multiple priorities effectively.

• Strong communication skills , with the ability to engage both technical and non‑technical stakeholders.

• Proven ability to work collaboratively across globally distributed teams .

• High school diploma required; Bachelor’s degree in a related discipline preferred.

• Travel may be required to support M&A activities, onboarding, and integration efforts .

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ([e-mail]) .

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

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