Digital Web Research Analyst

Veeam Software; Oregon; Hybrid; USD 129.000 - 215.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

Paid holidays

Parental leave

Medical, dental, and vision coverage

Mental health support

401(k) with company match

Fertility, adoption, and surrogacy—Mav

AirVet - 24/7 veterinary care

Legal services and identity protection

Tax-advantaged spending accounts

Learning and development resources

Zusammenfassung

Veeam Software, Inc. is seeking a Senior Digital Experience Research Analyst to shape how millions of technology decision-makers experience us online.

You’ll own the full research lifecycle—from discovery and user interviews to experimentation, measurement, and optimization—converting signals into narratives that inform executive decisions. You’ll work with autonomy, influence executives, and partner across marketing, corporate tech, and creative services to ensure digital experiences are built

Qualifikationen

• 4+ years of experience in user research or digital experience.
• Proven leadership of research strategy programs.
• Strong expertise in qualitative and quantitative research methodologies.
• Hands-on experience with analytics platforms and testing tools.

Aufgaben

• Define and own the user research strategy and roadmap.
• Lead qualitative and quantitative research initiatives.
• Analyze behavioral data and user feedback to uncover insights.
• Define and evolve the web measurement strategy with dashboards.
• Own the experimentation program with A/B and multivariate tests.
• Craft data stories combining quantitative evidence with user voices.
• Build scalable research documentation and insight repositories.

Kenntnisse

User research

Digital experience

Conversion optimization

Research strategy

Qualitative research

Quantitative research

Adobe Analytics

Customer Journey Analytics

Adobe Target

Data storytelling

User-centered design

Accessibility

Tools

Adobe Analytics

Adobe Target

UserTesting

Microsoft Clarity

Hotjar

Jobbeschreibung

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Veeam is looking for a Senior Digital Experience Research Analyst to shape how millions of technology decision-makers experience us online. Sitting at the intersection of research, analytics, and digital strategy, you will own the full research lifecycle, from early discovery and user interviews through experimentation, measurement, and optimization, building the evidence base behind decisions across our global web presence. This is a role about bringing data to life: turning behavioral signals, test results, and user voices into narratives that move executives to act. You will work with significant autonomy, influence strategy at the executive level, and partner across marketing, corporate technology, and creative services to make sure every digital experience is built on insight rather than assumption.

What You’ll Do

Define and own the user research strategy and roadmap, scaling research frameworks, standards, and best practices across teamsLead qualitative and quantitative research initiatives, including user testing, interviews, surveys, competitive benchmarking, and expert reviewsAnalyze behavioral data and user feedback to uncover insights, friction points, and opportunities that shape product and design decisionsDefine and evolve the web measurement strategy, monitoring user behavior and performance and reporting through dashboards and executive presentationsOwn the experimentation program, including A/B and multivariate testing, partnering with design, product, and development teams to validate hypotheses and improve conversion and engagementCraft data stories that pair quantitative evidence with user voices, setting the bar for how insight is visualized and presentedBuild and maintain scalable research documentation and insight repositories so findings stay accessible and reusable across teams

Technologies You’ll Work With

Adobe Analytics and Customer Journey AnalyticsAdobe Target for personalization and testingUserTesting for qualitative researchMicrosoft Clarity for scroll maps, heatmaps, and session recordingsSurvey and interview tools

What You’ll Bring

Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related fieldProven experience defining and leading research strategy and programsStrong expertise in qualitative and quantitative research methodologiesHands-on experience with Adobe Analytics and Customer Journey Analytics, and with Adobe Target for personalization and testingDemonstrated data storytelling ability, with examples of readouts that changed a decisionStrong understanding of user-centered design principles and familiarity with accessibility standardsHighly analytical and strategic, with the ability to influence cross-functional teams and drive alignment across a matrixed organizationBonus SkillsExperience with large-scale websites or digital platforms, particularly business-to-businessExperience with qualitative research and behavior tools such as UserTesting, Microsoft Clarity, and HotjarExperience applying AI tools across the research lifecycle, such as synthesizing interview transcripts, clustering open-ended feedback, spotting patterns in behavioral data, or accelerating analysis and reportingExperience building a research practice or insight repository from the ground upComfort operating in a fast-paced, global environment with multiple competing priorities#LI-TS1 #remote

What you'll get

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam CaresPaid parental leave: 8 weeks for all parents, 16 weeks for birthing parentsMedical, dental, and vision coverage starting on your first dayMental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program401(k) retirement plan with company matching contributionsFertility, adoption, and surrogacy support through Maven, plus paid volunteer timeAirVet: 24/7 virtual veterinary care at no costLegal services, identity protection, and supplemental health insurance optionsTax-advantaged spending accounts for healthcare, dependent care, and commutingOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.U.S. Geographic Zones & Compensation Ranges (TTC / OTE)Zone 1: San Francisco Bay Area, New York City Boroughs$154,560—$257,520 USDZone 2: Washington, California (excluding San Francisco Bay Area)$141,680—$236,060 USDZone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona$128,800—$214,600 USDZone 4: All other US locations$112,056—$186,702 USDVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.