Digital Transformation Process Architect
*US AMR-Jones Lang LaSalle Americas, Inc.
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Benefits offered by this job
Job summary
JLL is seeking a Digital Transformation Process Architect to join our Global Digital & Transformation Team. The role focuses on designing, optimizing, and scaling operational workflows across facilities portfolios, translating business needs into technology-enabled process designs, and ensuring standardized, scalable implementations.
As a bridge between operations and technology, you will map as-is environments, craft to-be blueprints, and collaborate with deployment engineers to align
Qualifications
- Bachelor’s degree in Industrial Engineering, Business Technology Integration, MIS, Operations Management, or a related field.
- 3–5 years of experience in process design, business analysis, operations consulting, or systems implementation.
- Proven experience in modeling complex workflows and translating business needs into structured process architectures.
- Experience working in collaborative, cross-functional project environments within a large enterprise.
Responsibilities
- Map complex operational processes and design efficient, standardized “to-be” workflows that leverage modern digital platforms and automation.
- Partner with Digital Deployment Engineers and product teams to ensure technology configurations reflect designed workflows.
- Translate operational processes into clear technical specifications, user stories, and data-flow requirements for engineering teams.
- Develop clear process documentation, SOPs, and transition guides to support change management and system onboarding.
- Define and track process performance metrics (KPIs) to measure efficiency gains and business value of digital rollouts.
Skills
Education
Tools
Job description
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL is seeking a Digital Transformation Process Architect to join our Global Digital & Transformation Team. This mid-level role is designed for a structured, analytical professional who specializes in designing, optimizing, and scaling operational workflows. You will be responsible for translating complex business requirements into clear, efficient, and technology-enabled process designs that drive digital adoption across our facilities portfolios.
In this role, you will act as a key translator between operations and technology, mapping “as-is” environments and architecting “to-be” process blueprints. You will ensure that technology implementations (such as IWMS, CMMS, IoT, and automated workflows) are built on top of highly optimized, standardized, and scalable operational foundations.
- Map complex operational processes and design efficient, standardized “to-be” workflows that leverage modern digital platforms and automation
- Conduct detailed process assessments to identify bottlenecks, redundancies, and automation opportunities within facility management and corporate real estate services
- Develop and maintain end-to-end process blueprints, swimlane diagrams, and workflow models using industry-standard notation (BPMN 2.0)
- Ensure designed processes are scalable, standardized across accounts, and aligned with overall digital transformation goals
- Partner with Digital Deployment Engineers and product teams to ensure that technology configurations, APIs, and integrations accurately reflect designed operational workflows
- Translate operational processes into clear technical specifications, user stories, and data-flow requirements for engineering teams
- Identify opportunities to use low-code tools, workflow engines, and RPA (Robotic Process Automation) to automate manual process steps
- Support User Acceptance Testing (UAT) by validating that implemented digital solutions successfully match the intended process designs
- Facilitate process design workshops and interviews with operations managers, account leads, and clients to gather requirements and build alignment
- Act as a bridge between technical development teams and non-technical business stakeholders, clarifying requirements and operational constraints
- Develop clear process documentation, standard operating procedures (SOPs), and transition guides to support change management and system onboarding
- Define and track process performance metrics (KPIs) to measure the efficiency gains and business value of digital rollouts
- Support the maintenance of JLL’s global process library, templates, and reference architectures
- Assist in establishing process governance standards to ensure consistency across different accounts, clients, and regions
- Provide guidance and support to junior Process Analysts within the digital transformation team
- Bachelor’s degree in Industrial Engineering, Business Technology Integration, Management Information Systems, Operations Management, or a related field
- 3–5 years of experience in process design, business analysis, operations consulting, or systems implementation
- Proven experience in modeling complex workflows and translating business needs into structured process architectures
- Experience working in collaborative, cross-functional project environments within a large enterprise
- Strong proficiency in process mapping and visualization tools (e.g., Lucidchart, MS Visio, Miro, Signavio, or Celonis)
- Solid understanding of Process Improvement methodologies (e.g., Lean Six Sigma, BPMN 2.0, Agile)
- Familiarity with Agile tools like Jira, Azure DevOps, or similar platforms
- Conceptual understanding of SaaS systems, cloud platforms, APIs, and databases (ability to understand how systems integrate without needing to write code)
- Strong understanding of commercial real estate operations, corporate services, or facilities management
- Familiarity with key real estate workflows, such as work order management, asset lifecycles, energy management, and space utilization
- General awareness of major industry systems (e.g., Maximo, ServiceNow, Planon, Archibus) is highly advantageous
- Exceptional analytical, logical, and structural thinking skills
- Excellent communication and presentation skills, with the ability to explain complex process flows simply to both technical and non-technical audiences
- Strong facilitation skills, comfortable leading collaborative design sessions with diverse stakeholders
- Proactive, organized, and detail-oriented approach to problem-solving
- Lean Six Sigma Green Belt or Black Belt certification
- Business Analysis certification (e.g., IIBA-CCBA, PMI-PBA)
- Experience with process mining tools or workflow automation software
JLL is a leading professional services firm that specializes in real estate and investment management. Our purpose is to shape the future of real estate for a better world. We do this by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. We are a Fortune 500 company with operations in over 80 countries and a global workforce of over 100,000.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
86,000.00 – 105,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Remote –Chandler, AZ, Hillsboro, OR
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
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