Digital Training & Adoption Consultant, Washington D.C.

Inter-American Development Bank; Washington; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Leaves and vacations

Health Insurance

Savings plan

Relocation and visa support

Job summary

The Inter-American Development Bank (IDB) is seeking a Digital Training & Adoption Consultant to coach staff in using digital tools, translate learning into practice, and foster a culture of curiosity and peer learning across the organization.

You will work within the Technology and Transformation Department (TTD), Digital Transformation group, helping the organization become AI-enabled and digitally transformed.

Qualifications

• Experience in roles involving direct user support and technology coaching.
• Proficiency in AI/generative AI concepts and responsible use.
• Spanish and English proficiency required; French/Portuguese a plus.

Responsibilities

• Design and deliver engaging training sessions for staff on digital tools.
• Coordinate scheduling, communications and participant support for training programs.
• Provide one-on-one coaching and office hours to help staff apply tools in work tasks.
• Deliver showcases, learning resources and practical guides aligned with business needs.
• Engage with teams and country offices to identify learning needs and improve workflows.

Skills

User support

Digital adoption

Learning & development

AI literacy

Education

Bachelor’s degree or higher

Job description

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

We are looking for a collaborative, user-centered, and proactive Digital Training & Adoption Consultant. As a Digital Training & Adoption Consultant, you will provide personalized, on-demand coaching to staff to help them apply digital tools to their day-to-day work, you will support coordination of training and development of material. You will work alongside colleagues to translate learning into practice, build confidence in using tools such as Copilot, Power BI, and Power Apps, and support a culture of curiosity and peer learning across the organization.

You will work in Technology and Transformation Department (TTD), in the Digital Transformation group. This group acts as the strategic function responsible for helping the IDB Group become an AI-enabled and digitally transformed organization.

What you’ll do

• Design and deliver engaging training sessions that help staff apply digital tools effectively in their day-to-day work.
• Coordinate and manage the logistics of training programs, including scheduling, communications, and participant support.
• Provide personalized guidance through regular office hours and one-on-one support, helping staff use digital tools to solve real work challenges.
• Deliver informal learning sessions, showcases, and demonstrations that highlight practical use cases, new features, and innovative solutions.
• Create and maintain practical learning resources, job aids, guides, videos, and other materials that are easy to update and aligned with evolving business needs.
• Proactively engage with teams and country offices to understand their needs, identify opportunities to improve ways of working through technology, and foster a culture of continuous learning and experimentation.
• Monitor trends in user questions and support requests, identify common challenges and capability gaps, and provide recommendations to improve training and adoption efforts. Stay current on emerging technologies, product updates, and best practices to continuously enhance the learning experience.

What you'll need

• Education: Bachelor’s degree (or equivalent advanced degree) in Information Systems, Engineering, Business Administration, Education, or other fields relevant to the responsibilities of the role.
• Experience: Atleast 2 years of progressive experience in roles involving direct user support, digital adoption, learning and development, or technology coaching. Prior experience in a multilateral, international, or culturally diverse organization is strongly preferred.
• Additional Education/Experience: 1) Proficiency in AI and generative AI technologies, along with their potential applications; and 2) Extensive understanding of ethical considerations and responsible use of AI.
• Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.

Requirements

• Citizenship: you are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.

• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

International consultant Full-Time, 12 months (up to 48 months, subject to eligibility).

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:

• A competitive compensation packages.
• Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
• Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
• Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• On-siteposition with the occasional flexibility of teleworking.
• Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
• Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for all employees.
• Other office amenities (as available): Lactation Room, Daycare Center, Gym, Bike Racks, Parking, spouse career support, and others.

Our culture

At the IDB Group, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at [e-mail].